Chapman Honda
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As good a car-buying experience as one can hope for
Written by 06/24/2009
onI am going to be hard-pressed to ever say that I "liked" a car dealership, let alone "loved" one, but if you're in Tucson, and you want to buy a Honda, I would absolutely recommend Chapman. After doing plenty of research/legwork ahead of time and getting several internet quotes, I went in to Chapman yesterday to buy my new Fit. The salesman was friendly and accommodating, and he did not employ typical sleazy tactics and hard sell maneuvers. He answered my questions honestly, worked with me to get the price down (below invoice), and even drove around the storage lots to find a car that had not yet been altered by the dealer (with tinting/security/etching/blah blah blah). As a side note, the same conversation at [another dealership] was a nightmare - it was like the scene in "Fargo," where William H. Macy's character tells his customers about how they just have to buy the "tru-coat" on their new car.
Obviously, car dealerships need to make a profit to stay in business, but my salesman was as open with me as he reasonably could be when I asked about things like hold-back percentage on my vehicle, unspoken factory-to-dealer incentives, and the true cost of dealership-installed options. Additionally, the finance manager got me a better rate than I had expected and even knocked the APR down, when I asked how much it had been inflated at the dealership level.
All-in-all, I walked away with the vehicle I wanted, with the financing I required, at a price that was below Edmunds' TMV for my make/model. Granted, if I hadn't been assertive and proactive, things could have potentially gone much worse, but, in general, I am more than pleased with my sales experience at Chapman.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No