Airpark Chrysler Dodge Jeep Ram
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Poor Service to Customers & Vehicles
Written by 02/23/2014
onI bought a new dodge charger from another dealership and took it for its first oil change at this dealership since it is close to my work. I waited to buy a car for a long time a got a really cool car, the charger road and track with the hemi engine. It is a black car with black interior and powerful.
When I picked up my car the valet kid smirked at me weird and when I got back to my office, that is just under one mile away I realized there was 30 more miles on my car than the mileage out on my paperwork. I went and looked at the car and there was mud under the car and on the wheels and the car was supposed to be washed. I was in a hurry when I picked up the car so did not think to look for this at the time.
I called my service writer who never called me back, still hasn't, I called the Service Manager who denied any wrongdoing. Then I called the General Manager daily. It was four days before I got a phone call back. He also denied it and said, "What do you expect me to do? Fire everybody?" Not the appropriate response to a customer whose car was essentially stolen and taken for a joy ride apparently on an unpaved road. Never got an apology, never offered to pay for a quality check by another dealer, never offered to credit the card for the service, or reimburse for the gas used on this joy ride. Nothing. I highly encourage you to purchase and take your vehicle elsewhere. Who knows what the staff are doing with those cars.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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airparkdcj on 02/27/2014
Dealer Response
Thank you for the review, we take our customer feedback very seriously. We would love to get a little bit more information about this situation and see what we can do to help. Can you please email your name and contact information to airparkdcj@gmail.com and we'll reach out to you about this!
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