Gateway Chevrolet

This is a email that i sent to the Sales Floor Manager Mr. Jackson about the service after the sale... And we still have not resolved this issue. : Mr. Jackson, this is Mr. Hnry, you helped me with some issues that i had with a 2011 Impala that bought from Mr. Wilson. I picked the car up last night and there were some repairs that still have not been completed. The windshield still have a chip in it and the 2nd Key is still not made as of last night. I spoke with Mr. Wilson last Saturday, and he insured me that the key was made, and the Windshield was repaired. I truly don't know what is going on here with your employee after this sale. But i cannot trust anything that he is telling us anymore and his actions is making it hard for me to do business with Gateway in the future. It was dark outside and i did not pick up my vehicle until after 7pm last night. So I did not notice the windshield until i got home. Our vehicle was there for about 3-4 business days and was still not repaired as promise by Mr. Wilson your sales person. Mr. Wilson did not even go and check the car to insure the repairs were completed before calling and lying to me on the phone and saying it was ready to be picked up last Saturday. I want to have these repairs done in a timely manner as promise to us when we bought the vehicle. Mr. Jackson, I know that you talked to your employees about customer service during the sale, But maybe Mr. Wilson is miss the point about the customer service after the sale! If he worked for the corporation that we work in (Health Care) and his type of customer service that he has given to us is normal for him. He would not have a job and would get fired very quickly. I hope this is not the person that you use to rep your company name and the industry that you have chosen to make a career of. My Wife not only was left in the cold and rain with a disable car, when Mr. Wilson would not return my calls or emails. But this don't make any sense for him not to check and insure that ALL the repairs were complete before he call us and said it was ready for pick up. My wife is at work today and i truly expect this to be completed today. They can send the Glass Company to her job and repair the windshield, also you can deliver the new key to her today. P.S. I Love the car, just the after the sale service was not there.. My Hnry