Gateway Chevrolet

Quick rundown with explanation below. Overall typical sales tactics and dealership haggling. Called to confirm first service appointment, got routed to voicemail after having someone answer second time, person finally just confirmed it themselves as no one was answering. Communication between their service department, shuttle service and cashier/front attendant non-existent. Bought a new Truck, waited to do my review because the entire sales process hadn't been fulfilled. Had an add-on item negotiated into vehicle sale. Made cash offer, took all afternoon to get finished, typical. Week later took vehicle into service to finish sale fulfillment. Arrived at 7:15 a.m. to make sure I could get on their shuttle service, waited 35 minutes was told shuttle service just left after asking what was taking so long after confirming with multiple employee's they'll announce over the speaker. Ended up waiting another 15 minutes and just ordered an Uber to work. Buying a vehicle is the 2nd most expensive thing most will do in their lifetimes. The customer service and communication should be on par with this. Unless you really need a vehicle here and have all day to wait on them, look elsewhere.