Customer Reviews of Acura of Brookfield
Consistently great customer service
byon 11/15/2019
I purchased my MDX from Acura of Brookfield and I have brought the vehicle to them for all of my scheduled maintenance. The customer service is always very good. They are prompt and communicate throughout the process. Recommendations for service items have always been helpful and I never feel pressured- always feel like they are honest which you don't find everywhere. This is the place to bring your acura for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 11/12/2018
Always exceptional service. Was frustrated that an item replaced under warranty went out again with the same problem after warranty and while the item was not charged, labor was charged.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Department!
byon 09/24/2018
I really had a great experience with Acura of Brookfields service department. Everyone there that we engaged with was very friendly and helpful. They were flexible and worked with us to accommodate our busy schedule.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service
byon 09/08/2018
The dealership's service department fixed my problem (coolant leak) and provided me with a loaner while the work was being done. Additionally, the service consultant helped me with a coupon, which I appreciated, and the Multi-Point Vehicle Inspection was thorough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love Acura of Brookfield
byon 08/17/2018
Acura of Brookfield by far has the best customer service ever. Whenever you call they pick up on the first ring and are always friendly. I feel the service staff is honest and not misleading. The waiting lounge has been updated and such a nice area to sit in while waiting for your car. I have not had one bad experience for the past 8 years I have been coming here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
So Happy With Brookfield Acura
byon 08/16/2018
Love the Service Dept.. Adam and Colin are wonderful! Love the parts guys.. they are so helpful. Getting my Honda serviced here is a bonus to owning and loving my Acura. So happy with this service center!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mechanical Issue Cured
byon 07/26/2018
My 2018 RDX was making a grinding noise coming from the Passenger side front tire. It was so loud and worried me enough that I had it towed to the dealer. The service department gave me clear instructions on how to use the Roadside Assistance and they got me in the same day. Unfortunately as sometimes happens, the car stopped making the noise when it arrived at Acura of Brookfield. Regardless of not being able to duplicate the issue, they removed both tires, looked at the breaks and found no sign of rubbing or scratching. They came to the conclusion that possibly a stone had been lodged in between the brake pad and perhaps came out while being transported. They topped off the fluids and gave it a wash and I still got it back the same day. They were thorough and it was all at no charge. Thanks Guys.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love Acura of Brookfield
byon 07/12/2018
Acura of Brookfield is the best in all ways - I'm hooked on them as you can always count on them for the best service ever. :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
love acura
byon 06/19/2018
colin and adam were very helpful. dealership is modern, clean, pleasant. awesome coffee machine, water, juice, soda available. tasty snacks, wifi, lots of places to plug in if youre waiting and your battery needs a charge. theyll get you a loaner if your car cant be repaired that day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brake Work - Front
byon 06/04/2018
Colin is a very good service adviser. Explains things well and LISTENS to the customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Good resolution
byon 05/30/2018
I purchased a pre-owned MDX from Acura of Brookfield. The previous owner painted the front grill. Over the winter the paint began pubbling and chipping off. It looked horrible. When I took my MDX in for service, I pointed the issue out to the consultant. He agreed it did not look good and agreed that since it was sold to me with an after market adjustment, it should be corrected. A new factory grill was installed, no charge. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance for A1 Service
byon 05/15/2018
Service staff was timely, informative, polite, and professional in the execution and completion of A1 Service request.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Extreamly Good
byon 05/07/2018
Mr Gary Krier was very understanding and very helpful explaining and very helpful explaining all the features about the TLX. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Normal schedule maintenance
byon 04/26/2018
Excellent and professional service. Very attentive and through in their explanations. Five star service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Visit
byon 03/27/2018
This was my first visit to Acura of Brookfield service. The good work starting with the dealer continues with the service professionals. Highly recommended.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service Department
byon 03/20/2018
We have been working with Acura of Brookfield for 7 years. Good sales team and outstanding service department. Knowledgeable, friendly and service minded. They work hard to build relationships and not just run your car thru for the service revenue. We have considered other makes of vehicles, but we cant leave because of the service department. Unquestionable ethics and morals...something hard to find in auto industry.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First-time visit for three recalls
byon 02/23/2018
It was a nice experience. They have provided a clean and friendly environment. Everything went fine and the whole service was done in less than 90 minutes. I liked it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Stars for Acura of Brookfield
byon 02/18/2018
Great work. Brought car in early and was finished earlier than expected. Thorough, done right first time and returned a nice clean car to me earlier that expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scheduled service and Light repair
byon 02/18/2018
Acura of Brookfield had always provided great service. I received a loaner because I had a couple services to be completed. They were able to order a part needed within the day and completed it that day. Excellent service and they were able apply a few service coupons I had. Wont go anywhere else!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RDX Maintenance
byon 02/16/2018
Took my RDX in for routine maintenance and a rattail. Rattail was caused by a bad shock absorber. The maintenance work also found a problem with my battery that would of been a pain during the cold weather. Very pleased with the work done and the time it took.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love the MDX !
byon 02/15/2018
Excellent service visit - oil chg, tire rotation and a couple of filter changes. Very happy with everything from timing, personnel and actual service proved ..... and of course a nice car wash to top it off ....... it's true - that does make it drive better! Thank you. Craig Nissen
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wisconsin family owned
Charter Acura dealership opened in 1986
State of the art facility
Tenured staff with many veteran Acura sales and service specialists
64 employees who live and work in the metro Milwaukee area
Market exclusive Concierge Pick-Up and Delivery Service
Free shuttle service
Fleet of 31 Acura loaners cars
Acura Accelerated Service - Appointment recommended but not required
Regularly scheduled new owner clinics including dinner and gifts
Comfortable waiting area with Starbucks Coffee, snacks, complimentary wifi, work stations, and HDTV
Free chair massages on Monday and Friday mornings
Online and mobile service appointment scheduling
No hassle selling style with very fair pricing
Great product with historical high resale value
Acura product specialist on staff
Always an excellent selection of new Acura models and pre-owned vehicles
1 Comments