Customer Reviews of BMW of Bellevue
MLBrown
byon 04/16/2024
AARON Weaver is a pleasure to work with. He always goes the extra mile to make sure all service work is done correctly & on time. His integrity is A-1. Thank you Aaron!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
MLBrown
byon 04/16/2024
Excellent work as always! Thank you to Aaron Weaver for being so pleasant to work with - - he always makes sure everything is done in a timely manner & the work is correctly done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service as usual.
byon 04/09/2024
What I thought was going to be a routine seasonal tire swap turned out be a full set tire purchase due to a nail in one of the tires I wasn't aware of, along with the tread wear on the tires. Jennie Mao was awesome, as usual, keeping me updated every step of the way, walking me through my options, and getting things done same-day as promised. She even personally washed my car for me! She is the reason why keep going back to Bellevue BMW Service for maintenance. Thanks, Jennie!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thomas thompson
byon 03/25/2024
Friendly and informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 03/21/2024
Recently visited the BMW of Bellevue for factory recall service I was very warmly greeted by Brandon Padilla as soon as I walked in, Brandon was very professional and friendly in his approach.He guided me about what the service recall was for and kept me updated as I was waiting in the lobby.Thank you Brandon
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overall Satisfied with BMW Service, Despite Some Delays
byon 02/27/2024
The primary reason for my visit was to rotate my tires and receive an updated software for my ix-50. Unfortunately, my service experience was not without its hiccups. The most significant issue was a delay in the service completion, which extended the process by an additional two days due to a wait on parts. Despite this delay, I made an effort to push for updates and communication from the service team. I appreciate that they were responsive to my inquiries, even though I had to initiate the conversation to get the information I needed. I also had to request multiple times to update by outdated software. The updated software has significantly improved my vehicle's performance and user experience, making the wait somewhat more bearable. I would still recommend BMW service for their professionalism and the quality of work, but it might be wise to prepare for potential delays and be proactive in your communication with the service team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service as always
byon 02/18/2024
I've been going to Bellevue BMW dealership for years as I know I'll get honest timely service for my car. Saf, the advisor I've been working with consistently, always delivers what he promises.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Excellence
byon 02/16/2024
Recently I brought my car into Bellevue BMW for a regular service appointment. Schedule the date and time was very easy. Staff was very helpful to find the time that worked best for me. They kept me informed with reminders of my appointment and the status of the work while it was being done. They also arranged a car to take me back to my hotel to wait during me service and to bring me back with my car was ready. They clearly explained the work needed and done and the the checkout process was quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Service
byon 02/15/2024
I want my car to be serviced at the best shop around. BMW of Bellevue has many service advisors and when my car needed parts they ordered them very fast! They also have a solution for a loaner in case you need one!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 02/03/2024
Our service advisor, Matt, took great care of me and my car. Appointment was right on time and a ride home was provided within 5 minutes of the time I finished with my advisor. I received a text video of the service technician discussing a few small issues with my car while he was doing the inspection…..pretty amazing. The work was finished early. Very thorough, smooth process. I would definitely recommend Bellevue BMW’s Service Department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Maintenance Service Excellence
byon 01/11/2024
Great service. Excellent knowledge. Valuable recommendations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent and Speedy Service
byon 01/08/2024
My flat tire was replaced same day, I appreciate the communication and quick turn around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional customer service
byon 12/16/2023
My SA was Angel Pinedo. He was extremely patient when he handled my case. I highly recommend Angel and BMW of Bellevue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First and last time in this place
byon 12/13/2023
The lady (Janell )service advisor keep trying to make me believed my car need battery replacement 2019 whit 30 miles she treatment whit less respect and others .very disappointed my car was dirty inside was there for month o more waiting for parts . I’m driving whit out replace the battery perfectly I’m glad I’m not those costumers believed everything the suggested
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
BMW Bellvue Service
byon 12/02/2023
Working with Jennie was great. She was thorough, professional, and very proactive. Thank you for the great service.
New tires and ready for Winter
byon 11/30/2023
Another great service visit at Bellevue BMW. Bought my car and always serviced there and going great at almost 200,000 miles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 11/28/2023
Service advisor was friendly and service quality was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual service of my X7
byon 11/23/2023
The service was great and fast. Thanks a lot
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not satisfied
byon 11/16/2023
1. They messed up my mileage in the carfax report. 2. I asked only for basic oil/filter change. They added some sort of motor oil treatment without telling me. Costed me extra 80$ which is not necessary.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Bellevue BMW
byon 11/15/2023
Leonard is our service expert. Recently when picking up our X1 and reviewing the service inspection, he pointed out that the tires were getting near replacement. I just so happened I was reviewing tires sold by several tire services. Leonard then said that Auto Nation will match any published price. We checked the Continental tires I was considering, and he matched price, plus was able to use the special promotion on alignment. I would never have considered purchasing tires from a BMW dealership. I am now driving on new Continental all weather run flats! Great Job Leonard.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and beyond!
byon 11/14/2023
Had to have my alternator replaced on my older BMW Z3 ///Mcoupe. Took a bit longer than expected, but I received a very nice BMW 430i coupe as a loaner. I would give my service advisor, Jennie Moo, and 11 on a scale of 10. She is always very helpful and highly recommended. A big thumbs up! 👍
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments