BMW of Bellevue

by Danny on 05/01/2024

Recently I purchased used SUV from BMW of Bellevue. Sales Representative Andrew and finance manager made everything so easy. I will definitely do the business with them again.

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by Mauinokaoi on 04/10/2024

I had a great experience at this dealership when I went in to buy a BMW X5. My salesman, Nick Sukhov, was very pleasant, helpful, and answered all of my questions. Negotiations went smoothly on both the price of the car and my trade in, and everyone I dealt with was top notch. As a woman, I have always dreaded buying a new car, and a majority of the time I have felt marginalized and unhappy with the process. This was a refreshing change. Whether I made the best deal, or not, I felt like I had, and that is the most important part! I drove away in my new car feeling very happy and carefree :-)

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by Maurice on 04/01/2024

I really like my new X1. However, the car had to be returned to the dealership the day after we received it. It had multiple error messages and several features that did not function properly. It took 5 hour to rectify all of the issues.

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by SAndrews on 03/27/2024

I went their to buy a used car. Salesman was nice, but talked a lot about himself and his needs and was a little pre-occupied. I didn't feel like I was important or that my sale really mattered other than to get him closer to what he needed to make to pay his bills. He did make sure that the vehicle was nice and ready for me to drive back. In the process the fuel door was broken, so I had to buy a new one to replace it and of course it doesn't match the car color. They did offer to pay for the fuel door. I doubt I will get an offer to paint it to match. My biggest complaint was that I waited over 30 minutes and no one from the management or finance team talked to me. When they did it was to tell me I couldn't have the car until I produced insurance for that car itself, despite the fact that the purchase was for a business and I had proof of my commercial insurance. I was lucky that I have a really good broker who had to pull over on the side of the road to take care of me. While I understand this is their policy, what would have happened if I couldn't get the car insured that day due to my carrier being on the East Coast? I'd sent my ride home and didn't have another way to get back. They refused point blank to do it any other way. Not the mention the fact that they knew I came from about 2 hours away for the car. AutoNation policy or not, people ought to be informed before they make a purchase there of what is expected. Having bought a lot of vehicles for my business, this is the first time I've run into it. Sorry BMW of Bellevue I won't be back.

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by Sugar bear on 03/21/2024

My salesperson Anthony was easy to deal with friendly not pushy which is what I like in a salesman. Have a couple issues that showed up immediately after getting the vehicle home working on resolving that locally since the dealership I bought the Jeep from is 150 mi away.

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by ShivamB on 02/23/2024

I recently purchased a BMW 330xi which was a recent addition to their inventory so the carfax was not updated since they were working on the vehicle. Before purchasing I was told that breaks were changed for all 4 wheels but updated carfax says only front breaks were changed once I purchased it. I'm not sure if carfax info is missing or I was informed incorrectly. Also, I am still waiting for them to fix my bumper (some big scratch on one side) which they promised me they will get it fixed after a couple of weeks of purchase. Nothing scheduled yet and no info on when it would be scheduled. Reached out a couple of times, but nothing concrete yet. Purchasing process was smooth and car is good.

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by Narhern on 02/23/2024

I had an exceptional experience at BMW of Bellevue thanks to Brandon Padilla! From the moment I walked in, Brandon's professionalism and expertise shone through. He listened attentively to my needs, guided me through the available options, and ensured I found the perfect vehicle. His friendly demeanor and no-pressure approach made the entire process seamless and enjoyable. I highly recommend Brandon to anyone in search of a knowledgeable and trustworthy sales advisor. Thank you, Brandon, for exceeding my expectations!

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by bmw2024 on 02/16/2024

I had the pleasure of working with Andy at Bellevue BMW during the process of getting my brakes replaced. His communication was stellar throughout and he went above and beyond to assist and answer all my questions. Great experience!

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by Muthu Lakshmanan on 02/16/2024

We bought a used 2023 BMW ix xDrive50i from this dealership. We had the pleasure of working with Frank Chung and Mo Khan during this transaction. Frank was fantastic, he patiently walked through the various options on the vehicle, finance etc. Got opportunity demo drive I4.

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by Jim@Bothell on 02/08/2024

I had to order the car from the factory. The dealership kept me informed during the entire process. They especially helped me when I have the charger pre-installed in my garage. Delivery day went well as I spent most of the time getting familiar with the car.

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by BMW4Life on 02/05/2024

We bought a used 2020 BMW X7 xDrive40i from this dealership. We had the pleasure of working with Andrew Villapudua and Moe Khan during this transaction. Both of them were amazing and very patient in answering our questions. Andrew was very customer focussed and pulled data on the user car to answer my questions/concerns. He was very knowledgeable on BMW cars, parts, and accessories. His opinions helped me a lot in my buying decision. I felt that his opinions were not biased, more neutral, and provided a thorough idea of what I was getting into. Both Moe and Andrew helped us till 10PM even after the dealership was closed to complete the transaction. I highly appreciate their efforts and would come back to this dealership if i decide to buy another car.

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by Sayuj KM on 01/06/2024

I had visited the showroom on a friday evening way back from work to view the car and do a test drive. Spoke about car to Darren and got details. Next day I walked in with wife and walked out with my car. Brilliant experience, he was transparent with the dealing and he did the best what he could do from his pov.

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by Casey on 01/04/2024

A huge shout out to Bellevue BMW for the win at Christmas. Darrin Giefer made my pre-Christmas purchase of a 2024 X3 the most enjoyable car buying experience I have ever encountered. Darrin went above and beyond by supplying a huge red bow to top off the Christmas surprise for my wife. I give the man a ten out of ten for his performance. His follow up rates top marks as well. Highly recommend Darrin and Bellevue BMW to the extent that my wife's bestie came up from Longview a couple of days after Christmas and purchased a 2023 X5. My only concern was the time it took at F & I to wrap up the deal. I think there was a long line waiting to finalize their deals so that was unavoidable.

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by Sarah S on 12/14/2023

I recently had the pleasure of purchasing a car from John Lee and the outstanding team at BMW, and I am thoroughly impressed with the exceptional service I received. From the moment I walked in, I was greeted with warmth and professionalism. John's extensive knowledge of cars and his genuine enthusiasm for helping customers find the perfect vehicle made the entire experience truly enjoyable. Throughout the entire process, John patiently answered all of my questions, provided valuable insights, and made the purchasing process smooth and stress-free. Thanks to John's expertise and the team's exceptional service, I drove away in a car that exceeded my expectations. BMW of Bellevue has truly set a new standard for customer care, and I would wholeheartedly recommend them to anyone in search of a first-class car-buying experience. Thank you, John Lee and the entire team for making my car-buying journey truly exceptional!

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by Disappointed on 10/26/2023

The sales person we were assigned promised us that the certified used vehicle had features that it actually did not have, promised that it had service done that had actually not happened. The vehicle ended up needing a fair bit of service (sensor malfunctions on the ride home). The sales rep ignored us while we waited for paper work and felt their time was better spend browsing the web than interacting with us. I would give the sales person zero stars but the sales manager came through for us.

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by Veronica on 10/17/2023

Sam has been so patient all the time during the entire process, and worked hard to help close the price which made us to take the deal. thanks for the help!

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by Sudhir Acharya on 10/12/2023

We purchased a 2018 BMW X3 recently at BMW of Bellevue. We'd initially purchased a 2019 model with about 52K miles. But the very next day we luckily found a 2018 X3 with exact same Body color and Interiors at the same price range. Cherry on top this one had many more advanced features like Head-up Display, Sunroof, Handsfree tailgate, Bigger 21" rims to name a few. We got the Convenience + Premium package . Vlad the salesman was super supportive all through the prolcess and the Managers made the switch very smooth. Highly recommend Vlad and BMW of Bellevue !! THANKS !

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by PNWJason on 10/05/2023

Ordered the car that I desired, was kept apprised on status updates of my order, and pickup was timely. Appreciate the seamless purchase experience.

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by Relativity on 09/28/2023

I ordered my car to my specifications, which took three months to arrive, as per the salesman John Lee’s prediction. Happy with my car and service.

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by Ramon V on 09/22/2023

BMW has horrible communication, they will not stand by their contracts and come back to you wanting to change your contract after multiple weeks, they try to scam you in anyway possible that they can. I am very dissatisfied with the service provided from BMW of Bellevue especially with Courtney Quinn who will not accept her mistakes and correct them on her own without having to affect the consumer. Very bad service.

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by bellevue_bmw on 09/17/2023

After making a 20% deposit for the purchase of a car, I did not get a single document, other than a copy of my own check through my bank. This on the basis that I could not register the car since coming from out of State. True, because I had no even proof of address by then. So, I had to trust them in all aspects: final price, interest rate, etc. I sent emails to some managers and got not response. Was I too anxious without need? I do not think so: they could have been more formal.

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