Parsons Kia of Winchester
Customer Reviews of Parsons Kia of Winchester
Unacceptable
byon 08/28/2019
When we went to pick up our car that this dealership had for over a month, we found cigarette butts and and gum wrappers in the vehicle. This is not cool!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Did me a favor!
byon 08/01/2019
So I own a hybrid and there was a malfunction with the battery and my car lit up like a christmas tree. I took my car in on July 24th to have it looked at, it was told that there were 2-3 cars ahead of me. I called on Monday July 29th and was told again there were 2-3 cars ahead of me, ok not sure what is going on but what could I do. I called on Wednesday July 31th and again was told the same thing, this is just unexceptionable, all I wanted them to do is look at the car and then we could figure out what to do. Not sure how this Dealership is still in business or making any money. On Wednesday July 31st we went and got the keys and took the POS to Honda and traded it in. So I guess I should be thankful that I am in a better car now, but it should not have happened like this. I am also letting KIA Corporate know how this Dealership is being operated and they have lost a KIA customer and word of mouth/internet is a great tool to share my experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Service
byon 09/05/2017
The service department worked me in for service on a busy Saturday morning, the mechanics were willing to put my tires on after a full schedule in todays time where customer service is talked about but rarely put into practice thanks for the great service at Parson. H.J.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another Satisfied Customer
byon 01/01/2016
My windshield (front and rear) stopped working on my 2005 Kia Sportage. My brother was trying to determine if it was the pump, the fuse or the switch. After several calls with Shirley in service and her consulting with a technician to try and help over the phone I decided to stop in on a Saturday, where she and a tech. went over and beyond going through my owners manual and physically looking to see if it was "just" a fuse, to no avail. My brother finally ran his own test on the pump and decided it was fine, it had to be the switch. I came back to Parsons to have them order a switch and to schedule to have them replace it. Debbie Racey STRONGLY recommended I bring it in and they run a test before she ordered a switch that would have cost me $90 to be sure that my brother was right. Well long story short, my brother was wrong, it was the pump, which was in stock and in 1-1/2 hrs, I was on my way. I honestly can't say enough about the extraordinary way I was treated at Parsons. I watched another woman (service writer) come out and explain things to her customers equally as thorough as Debbie did me. In addition, amidst some remodeling in the showroom, the customer waiting area was clean... offered fruit, cookies, water and soda to it's customers and I got a coupon for a free car wash to boot!!! Kudos to Parsons Kia, I bought my Sportage from them, which has been an incredible vehicle for me. I wouldn't hesitate to buy another Kia and when I do, it will most definitely be from Parsons. Thanks for outstanding customer service. Pam Tacconi
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Service Experience
byon 12/30/2015
I requested an early a.m. appointment -- arrived at the appropriate time and Parsons personnel were there ready to do the service. Your office check-out personnel took time to explain about tire rotation and recommended the appropriate mileage for future oil changes. I appreciate the info as each dealership (vehicle) has different requirements.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Parsons KIA Visit
byon 12/23/2015
Every time you go to the dealership it is like stepping back in time to a friendly family welcomed environment. The Service Department does an excellent job of telling how things are going with the standard maintenance of the car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer & Highly Recommend!
byon 12/23/2015
Staff was knowledgeable & didn't pressure me into unnecessary repairs. Price was very reasonable & service was completed very quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
poor maintainence
byon 10/30/2011
poor service, poor work, and not dependable. This is partially Kia/MFR fault.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
