Customer Reviews of Koons Sterling Ford
Five stars.
byon 02/09/2024
Mike Daley, Service Manager, listens, acts quickly, keeps people informed with timely updates and delivers as expected.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Koons' Sterling Ford Service goes above and beyond for customers
byon 11/21/2023
While my husband and I were visiting our son in Virginia from Buffalo, we experienced an issue with our Ford F 150. We thought we would be out of luck as it was late on a Saturday morning. With the help of Heidi in customer service, we were able to connect with Endzo. He was very honest and friendly, and we felt like we were valued customers even though we had just met. He even arranged for their shuttle to take us back to our son's apartment while the truck was being serviced. He was able to get our vehicle serviced and returned to us the same day! They did all of this for people who live six hours away. Koons went over and above our expectations. I would highly recommend Koons, especially Heidi and Endzo.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Safety Backup
byon 09/30/2023
They explained their concerns about the "non-Ford" keyfob I wanted linked to my car and told me the fee. They also explained that it might not link but there would still be a charge. Luckily, they were able to program it and I gladly paid the charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 07/21/2023
It’s always great and fast service when I come here. I don’t get pushed to purchase additional services to my vehicle and I appreciate that being a female. Everyone is always nice and courteous even early in the morning which is typically when I come in for any service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Koons review
byon 04/11/2023
They listened and willing to address issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consistent good service
byon 03/03/2021
My experiences and Koons Sterling Ford service have all been satisfactory. Appointments there have always been met timely, and thorough reports on my vehicle were supplied along with the services done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Returned for service
byon 01/24/2021
I was returning to Koons after being away to get a new battery because my current battery kept dying while we would go camping grrr. Up to this point, I was getting my vehicle serviced closer to my home. I called to make an appointment thinking I would need to schedule it a week or two out like most places in Northern Virginia. I was able to get in the next day. I dropped my SUV off the night before my appointment. Joey Stickman called me before my appointment. I was working and it made it a bit challenging to reach me but Joey called me back several times and we reviewed my service request. Very simple and easy. Thanks Joey!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2105 Explorer Service and Inspection
byon 12/09/2020
Joey Stickman is the man! The service we received from Koons Ford is awesome and has been since buying our 2015 Explorer in 2015.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good as it gets
byon 11/14/2020
How can they keep up with this quality so long and so consistently? Not believing in manic I judge the complete respect they give to their technicians' work and most welcome the whole hearted service adviser commitment. Six years an three cars and counting-- next car already "sold" before I even decide on another.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Satisfaction - Always
byon 11/11/2020
I prefer dealership service. Though at times it can be priced a bit higher than local repair shops or specialty repair shops, Koons Sterling Ford has always stood behind their work. They do advise what is necessary and what might need attention in the future. No pressure tactics. They communicate well with updates on service completion. Hours are very flexible, and everyone you come into contact with is very helpful. I have always been pleased with their service, for 28 years now!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Joey
byon 09/19/2020
Joey was excellent! Great customer service! I couldn’t ask for anything better. Highly recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrific service
byon 08/14/2020
Three automobiles I have had serviced over past four years. I was impressed the first time at Koons, and my experience keeps getting better. In fifty years of auto ownership I have never come across any place better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service
byon 03/27/2020
Sterling Ford has been awesome to deal with from purchasing to their outstanding service department. Their service managers are top notch and would recommend them for all your service needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Koons Sterling Ford treats you like family
byon 03/03/2020
I’ve always had bad experiences with dealership service departments in the past. But since I bought my fusion sport in 2017 I’ve had nothing but honest and caring service. Thank you Joey Stickman for making what should be a frustrating experience an enjoyable one.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The example for other dealerships
byon 02/18/2020
Joey was spectacular. John and Allen are always wonderful as well. The entire dealership is just the best. We love Koons Sterling Ford! This place should give the class on how all service departments are run! Class act from start to finish everytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Koons Sterling Service team is sterling
byon 02/07/2020
I brought my car in for what I thought was a replacement part. Service told me my old part was fine and reinstalled it for me in record time. Koons doesn’t want you to pay for what you don’t need! Joey Stickman really takes care of his service customers!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Return Customer
byon 01/15/2020
I have been loyal to Koons Sterling Ford since 1989, so I obviously am a fan! I have leased, purchased, and serviced vehicles from them over the years and never had a single complaint. Honestly! My previous service advisor left, so I now have Joey Stickman, who I was familiar with before. He's just wonderful! I have referred friends and family to this dealership with a clear conscience, so that's saying something. One friend advised me that this service dept was able to fix an issue that no one else seemed to know where to start. It's all good at Koons Sterling Ford!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My guys!
byon 01/03/2020
The guys at Koons Sterling Ford have been my go to guys for my last three cars! I totally trust their work and look forward to dealing with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick service
byon 06/04/2019
Wow! 20 minutes from drop off to done! Couldn’t ask for better service. Will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Explorer 2005 Inspection
byon 05/14/2019
The customer service staff at Koons Sterling Ford were excellent. They were friendly, helpful, knowledgeable. The waiting area is comfortable and has coffee dispenser, internet connections and TV screen. The mechanics take good care of our family's vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Multi point review
byon 01/31/2019
Bought a used car 3 days ago, stopped working while I was driving to work, got towed to this wonderful location where I met laurel O’Connor, she is such a transparent honest human. Did not hide anything and helped me out in every way I didn’t even know I needed. My review is based on her, she made everything moment easygoing. Felt very taken care of and reminded me that there are good people in the car industry that just want to make sure you are good once you leave their establishment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments