Radley Acura
Customer Reviews of Radley Acura
Outstanding
byon 03/05/2024
Mr Habib was outstanding and courteous and professional as well as the entire staff Mr Sohil Nasim very busy man but he takes the time out to be interested in the customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent, as usual!!
byon 02/24/2024
My service advisor takes excellent care of me, and always makes me aware of whatever issues need to be addressed. Further, he works with me so as to not break the bank while keeping my car running smoothly and in tip-top shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Radley Acura Service
byon 01/31/2024
I was fortunate to choose Chris. HE had my back concerning a battery for my car which was degraded (after 3 years) but Chris looked up where and when I purchased the last.one.. which I totally had forgotten about. HE found I purchased the last battery at Radley and checked the date. Seems I was about 2 weeks still within the battery warranty so Chis ended up saving me $375! My jaw dropped, since the last time I purchased one it was around $50 at Sears. And because I bought my car there , they also keep refreshing my oil for free, which when I purchased the car, 2015, an oil refill was a lot less expensive than today. So I can say, with CHris' help I am really happy with the Service Dept. at Radley. in N VA.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
STAY AWAY FROM [non-permissible content removed]!
byon 05/24/2021
STAY AWAY FROM [non-permissible content removed]! I went to this dealership to purchase a 2021 ILX. They were very nice and friendly at the beginning (of course because I was serious to get a car). They tried to give me many interesting deals, to convince me to lease a car instead and to consider financing with them. And yeah, I was sold. A month later, they called and asked me to text them a picture of my SSN card. I felt it was kinda weird. I went on Youtube and found some videos about it. People said some dealership is trying to scam you by asking for weird thing like that before your first payment due, your bank approval is expired, you've settled with a new car, etc. in order to go back to the deal they gave you or, higher interest rate. And, it happened exactly like that. They were very rude by keep calling me during work hour, when I called them back during lunch time or after work hour (after 5PM, their dealership is open until 9PM) they were not available. Then, on Saturday morning, they called me and sent a lot of rude, impolite and unprofessional text messages. A guy name Derek kept threatening me to come to their dealership. I told him that I was busy at that moment I would call him back later. He said it wasn't up for discussion, he wasn't asking for my permission, I had to answer the phone right the way or to bring the car back ASAP or fix it with them. He was very very rude and unprofessional. All of my friends who were there with me reading those messages couldn't believe that those text messages were sent from such a big dealership. To be honest, before I received his texts. I was still thinking of keeping the vehicle. But after receiving such a rude attitude, I decided to drop my plans and return it immediately as he wanted. I came to their dealership a day after, Derek didn't even try to pretend to be professional. He told me that there were still options if I wanted to keep it, I said I wanted to return and I do not have a desire to do business with Radley Acura anymore. I asked if they would give me a official letter (all the conversations with them were just texts, I requested for emails but they just called and texted). I wanted a letter to state that I returned a car per their request and no longer be responsible for any future payment or loan with them. He said after they would have to inspect the car. It's been more than 2 weeks now and I see that they listed the car on their website and sell it as a brand new one but I still haven't heard back from them. I emailed but no one responded. 1. If I failed to get a loan with them because I did not provide SSN card, then I assume I wouldn't be qualified for any loans without providing SSN card. but then they could still give me a loan, just higher interest rate? 2. Someone hit my car in the parking lot just a week after I bought it. I brought the car to their dealership and they fixed and painted it for FREE. I thought they were nice. The invoice mentioned nothing about the paint job, they only listed inspection and car wash. Was it because they want to keep the car record clear in case they have to take it back? 3. I drove about 600miles. They are listing the car that was being used for a month, 600miles and used to have minor accident as a brand new car. The car is listed to sell as a new car that means there is no problem with it. they still haven't sent me any confirmation as agreed. 4. If you purchase a vehicle from them, you think you are paying for a REAL brand new vehicle? you think you are getting a vehicle that hasn't been used, scratched or fixed? I hope you find your own answers but me myself would never want to get any more Acura ever again in my life.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Appointment time
byon 11/18/2016
I had an appointment time, and I did not have to wait very long for the service to be completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2006RL
byon 11/17/2016
Always a great experience. Have been dealing with JEREMY for at least 7 years and he is by far the best also Dan Choi does an outstanding job. I always feel confident that the job will be done right
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/16/2016
Great customer service and help with a rental car. They are very professional and explain things in a clear and concise fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radley
byon 11/16/2016
My service advisor was personable and very accommodating. I'm glad with his service. I would recommend him to anyone, thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service experience
byon 11/13/2016
Habib and the service department were phenomenal and attentive. I had no questions or concerns regarding my vehicle in their care. Even the estimated time-frame for service completion was accurate and helpful. I was at ease with Habib as the honest broker.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Benchmark Service:Radley Acura
byon 11/13/2016
Excellent service and great customer focus -- provided consistently! I have purchased vehicles and received service from Radley Acura for more than sixteen years! Satisfaction has always been expected -- and provided!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!!
byon 11/13/2016
The facility could use some updating, but Service Director Jeremy Logsdon always does a great job making sure that we are taken care of. That's why we come back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura Service
byon 11/06/2016
I like that every one is friendly,you dont have to sit aroujd and wait all day when your car is being serviced
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Barba Visit
byon 11/03/2016
Despite how busy it was, Art did a great job of making me feel like everything would be ok and had a great attitude!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radley Acura
byon 10/30/2016
Quick service. Polite staff. Work was completed on time and fixed the problem. The original estimate was below the actual amount we were charged but Radley graciously charged us only the original estimate. Thanks guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great!
byon 10/28/2016
The service was really good. Daniel is the go-to person in that shop. He will make sure you car is repaired correctly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radley Acura
byon 10/26/2016
Friendly service and the technician was knowledgeable. I also appreciate the convenience of the shuttle service. I plan on patronizing them more.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service...
byon 10/21/2016
Mr. Robin Sim provided STELLAR customer service during my last visit. I am so glad his is back with the Radley team; he is definitely I necessary component to the service department as he understands how to appropriately communicate with cliental.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radley Service
byon 10/20/2016
Great quality in service and outstanding customer service. Staff have great professionalism. So far I have been always satisfied with the quality in service from Radley.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent Service
byon 10/19/2016
Great service and excellent professional staff who are attentive to the customer needs. The service department maintains an excellent work ethic from the Service Manager to the Car Porters. Excellent Team Work. I enjoy having my Acura service by Radley Acura.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceeded my Expectations
byon 10/19/2016
Excellent staff and rock star customer service. Radley Acura really takes care of their customers from start to finish !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Service
byon 10/18/2016
Ease of scheduling service on life. Promptness of service courtesy, free wi-fi in customer waiting area, offer of free car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments