Customer Reviews of BMW of Fairfax
Service and sales
byon 04/09/2024
Great service by all the representatives, friendly and very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lack of attention to detail. Unsatisfactory BMW.
byon 02/20/2024
Pretty disappointed in my recent service. 2017 BMW 540i. Radiator leaking from both lower connections, required a new radiator. After finishing the service, I inspect the vehicle...zero coolant in the expansion reservoir, filled over the max in the primary reservoir AND the check engine light is illuminated. I drive the car right back in and spoke to the manager...they failed to reconnect the mass air flow sensor. They didn't bother to correctly fill the coolant so I took care of that on my own when I returned home. I expect better from BMW.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Beware Of Service
byon 08/27/2021
Going to have to give this BMW service location a whopping 1 stars. The old myth about service departments stereotyping and taking advantage of a what seems to be a clueless female is the daily practice here at Bmw of Fairfax. From the moment that service bay door comes rocking up like the speed of light, prepare yourself. All eyes on you, like a vulnerable baby deer in headlights of oncoming 495 morning traffic. You’re defeated! As expected the recommended and critical items will be explained in the attempt to persuade me into completing all work when coming in for a simple oil change. 3 hours later and “3 critical oil leaks” while my home garage shows no signs of leakage over the last 5 years, they still have the audacity to offer a $4,000 discounted price for the repairs. As if that wasn’t enough you still attempt the old “stripped drain bolt “ trick. Less then a mile down the road all tire pressure lights came on, over the next two days the tires continued loosing air. When all else fails they'll loosen your valve steams. Mike Walker's attitude; I'd compare it to a nuclear reactor! Keep it proactive not reactive boss! Remember every problem has a solution. Not the experience I was looking for.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
BMW of Fairfax
byon 06/25/2021
Can’t say enough good things about BMW of Fairfax. Everyone works tirelessly at their highest level, and always responds to a customer needs, “very professional”. David my representative is the best, and has always made me feel welcomed. Lastly, I have never had any problems or attitude from BMW of Fairfax compared to Alexandria. Great experience, and our car feels new again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Basic service
byon 06/18/2021
Simple oil change. Made sure everything was right and even reminded my fool self on the best ac settings.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 03/30/2021
As always, BMW of Fairfax impresses...Service is top notch and excellent customer service. Kuddos to Shea Lueder for ensuring quality work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 03/23/2021
I had efficient and great service at BMW of Fairfax.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service friendly staff
byon 02/11/2021
Great service friendly staff. I just completed a visit to Fairfax Bmw. I was greeted by friendly staff that made me feel comfortable. They did not make me wait long in a clean environment.Mark Stout was fabulous as usual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/26/2021
Dealership is A1. Provided a loaner and delivered car on time. Excellent customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW Fairfax
byon 12/08/2020
Very good and prompt
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 11/21/2020
Excellent service. I’m so impressed with my experience. My service advisor (WK) was very knowledgeable and very helpful. Everything was done ahead of time given. I’m very pleased with my 1st experience at BMW Of Fairfax.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our service representative was outstanding!
byon 10/23/2020
Elena communicated what was needed, ensured our vehicle received immediate attention, and completed service on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2011 BMW 328I
byon 10/02/2020
I have been using BMW Fairfax for the service of my BMWs since 1995 with my recent visit being on 10/2/20. My service advisor, Frankie was absolutely fantastic to work with. She greeted me as soon as I drove into the service bay and reviewed my issues for the visit. She was professional, courteous and very efficient. After the service technician evaluated the car, Frankie called and reviewed in detail the issues and costs associated with the repairs. She is very familiar with the mechanics of the vehicle. I would highly recommend Fairfax BMW Service and Frankie!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service!
byon 09/07/2020
My service advisor, David, went above and beyond in taking care of my car needs from the moment I dropped my car off to the time I picked up my car. Highly recommend Fairfax BMW.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Shea Lueder has been the best Service Manager I've worked with at BMW
byon 09/03/2020
Yes, I mean BMW as a whole, not just the Fairfax VA location. He's always taken good care of my car and been super supportive and flexible with me as well. My ex-husband and I have gone through numerous service managers, but Shea has been consistent in his support overall. Highly recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Five stars - - excellent!
byon 08/26/2020
I am thrilled with the excellent service I recently received from BMW of Fairfax. I limped into the service lane on Saturday Aug 22 with an ominous rattle in the left front wheel. Master technician Robert Lolakas diagnosed the problem as a broken axle, explained it to me in depth, and executed a rapid difficult repair. My 15-year-old 325xi now runs like a new car, which makes both of us very happy. Kudos to Robert and the entire professional service team. A++
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Charles 08 528 XI
byon 08/19/2020
Great job. Found problem right away. Gave me a loaner. Very happy with the work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 08/18/2020
Short notice appointment, accommodated accordingly. Service advisor, Shea Lueder squared me away. Very professional and polite! Thanks for the great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms. R D McCray
byon 08/03/2020
Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire and Service Issue
byon 07/31/2020
I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual Maintenance
byon 07/13/2020
Excellent service, loaner car, even replaced battery in my key
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Here at BMW of Fairfax, we have a skilled and knowledgeable staff that understands the BMW brand inside and out. Our dealership is located just outside of the greater Washington DC and Silver Spring area in Fairfax, Virginia. The sales team at BMW of Fairfax will help you find the BMW model that you've been looking for.
We invite you to browse through our new BMW collection along with our used luxury cars, trucks and SUVs. Once you find something within our inventory that you're interested in, come visit our Fairfax dealership in person and take a test drive.
After you've found the vehicle you want, the auto financing team at BMW of Fairfax car get you an auto loan or BMW lease. BMW of Fairfax provides customers in the Arlington and Alexandria, VA area with car repair and service along with a full inventory of BMW parts.
It doesn't matter if you want a new BMW or pre-owned car, we are ready to help. Come visit us in person at 8427 Lee Highway in Fairfax, Virginia. You can also
1 Comments