Rosenthal Landmark Honda

by Pete S on 04/16/2021

BEWARE!! This is the worst dealership ever!! They are dishonest and rude!!! Brought our vehicle to this dealership for service because yet again the AC had stopped working. The problem has persisted since it was purchased new!! They said they would call us in 1-2 hours once they look at the vehicle. There was no communication from them for over a day. They then refused to cover it under warranty and said it would be a $1500 repair--mind you this is the 3rd time the exact same repair was needed in a few years. We told them we were not going to pay for a repair and went to pick up the vehicle. At that time, they told us we could not have our vehicle until we paid a charge of over $250. We were never told they were doing anything with our vehicle that would incur a charge, and we never gave authorization for them to do anything to our vehicle that would incur a cost. The service representative and general manager, were rude, dishonest and their business practices unethical! I would advise anyone considering have their vehicle serviced at this location to reconsider and look elsewhere. Friends don't let friends buy chevy and definitely don't them use this dealership.

Read more

by MrsCHS1 on 01/21/2016

Lying to price gouge?!?! You just lost a long-time customer... It really breaks my heart to write this, but I will NEVER purchase another vehicle nor service my current vehicle at Landmark Honda again. After buying two (2) vehicles from them, having both vehicles ONLY dealer-serviced for 10 and 6 years, respectively (with the exception of one brake repair by someone else to try to save money--you will see why below), spending well over ten thousand dollars on service alone over the years, AND referring someone who also purchased a vehicle from them, it's disheartening and heartbreaking to me that Sean Kearney would flat out LIE about the ability to do a repair. I am well aware that Landmark Honda and probably most dealers overcharge for service, but I have always paid it because they also seem to repair their vehicles the best. When Larry Shifflett, the current manager of the Service Department, was my team service manager, he was OUTSTANDING (no wonder he was promoted)! He was honest and always gave me discounts to make the cost more reasonable. However, with my second vehicle, they found something that needed to be repaired each time I went that would cost a minimum of several hundred dollars to fix--if not more. In fact, right after I purchased the vehicle that they said was in great condition and didn't require any repairs, they turned around and told me a couple of months later that it needed $1,200 of work!! In hindsight, that was a red flag but I still trusted them so I kept servicing my vehicle there. Recently, I took my vehicle to complete a series of repairs that cost over $2,000. I had a slow leak in one of my tires and asked if they could look at it and fix it, if possible. They did, and told me there was a nail that was too close to the rim and I would need a new tire for $200. I told Sean I have NEVER paid that much for one tire and was not about to. Today, I went to Kingstowne Auto Care; they said there was a tiny nail and repaired the tire for $25.00!!!!!! $25.00!!!!! After purchasing two (2) vehicles from Landmark Honda, having them serviced there faithfully for 16 years, paying thousands upon thousands of dollars in service fees AND referring someone else, they LIE to me to try to make $200?!?! Really, Sean?!?! I am beyond disappointed and hurt by their dishonesty, lack of loyalty and appreciation for a long-time customer. Clearly, that means absolutely nothing to Sean. As they saying goes, fool me once shame on you, fool me twice, shame on me. Well, you have likely fooled me many times in recent years but I trusted you so I kept returning. But now that I know you intentionally LIED to try to fool me again, shame on me if I trust you again. It's almost time for me to purchase another vehicle but I have such a bad taste in my mouth that it's highly unlikely I will purchase another Honda. Hope it was worth it...

Read more

by equalearl81 on 05/17/2015

I purchased a used (but almost new) Honda Pilot from Landmark. Upon the purchase my wife and I stated to the salesman that the car was making an awful lot of road noise, he stated (he knew nothing about this car) that this was normal and the road noise for honda pilots was common due to the AWD. A couple of weeks after purchase we noticed the road noise getting much louder and if you let your foot off the gas the vehicle slowed very rapidly and would not just roll when driving, would slow and stop if the gas pedal was not being pushed for acceleration. We returned the car and were told the wheel bearings in the front had gone bad, at this time the vehicle had 31,000 miles on it and we purchased it with 29,000.The dealer replaced the bearings(warrantied) but also noted on the work order that the bearings had caused the tire(s) to wear excessively/improperly. After a driving the vehicle for a few more months we noticed the slow down problem went away although the road noise remained, the car literally screams when on interstate or above the speed of 50mph. We took the car back to the dealer to have the other wheel bearings inspected and check on the road noise. At this time we are told there is no problem with the car, the bearings test fine although the road noise is coming from the tire. I then asked if the problem tire(knowing this was the one with the bad bearing previously) could be isolated and replaced to remove the noise, I was told to drive the car for 10,000 more miles and just replace all the tires. I was to the point to where I would even buy a tire myself(of which I don't feel I should be responsible for) but the dealer would not supply a cost to do so. The tires are almost new and in great shape, the warranty bearing problem obviously ruined one of them, again noted on my work order. BUT, the dealer just dances and dances around the fact that this car screams like a banshee going down the road at 50mph. So, I have a nice car, it looks nice and has a nice hefty monthly payment, although if I want it to drive and sound right I need to take it to a real Honda dealer that will work with me to correct it instead of just tell me to drive it that way. This after I purchased the car here and made note of the noise at purchase time to the salesman that knew nothing about the car.

Read more

by greezy636 on 11/20/2013

I've always had excellent service when I've brought my vehicles to them for scheduled/unscheduled maintenance issues and I've never had any problems. Brian in the servicing department has always treated me like my satisfaction was his number 1 priority. I would highly recommend this dealership.

Read more

by rosa12 on 09/19/2012

I recently bought a new car.Since i wanted make more beautiful, I did sealajet service.after service,I found scraches,I complained it,It was difficult to have them fix it,another service to check up, again damage and scrache. they're denying also.Now I have a new car with damaged and scrached by them.

Read more

by marben on 07/26/2011

I dropped off my 2011 Honda Civic Coupe at the dealership due to a recall notice related to a defective rollover valve.i picked up the car in damaged condition;the rear bumper panel was slightly pulled away from the rest of the body on the driver's side and there was notch shaped gouge in the center of the bumper panel. I did not notice this immediately and when i returned with the vehicle, the service employee (Russell) disavowed all responsibilityfor the damage, told me it wasn't covered any warranty, and advised me to take it to a body shop to get it fixed (after giving the panels a few open handed slaps their junction point). Landmark Honda is dishonest, irresponsilble, incompetent, and knows nothing of customer service or solving problems-nor do they care to. I will never buy another Honda, nor will I ever deal with a honda dealership again. I will not even let aHonda dealership change the oil.Bad morals, bad ethics, and completely lacking in charachter and decency. Never again.

Read more

by mfiler1 on 08/11/2010

Purchased a used 2008 Honda Accord Coupe from Landmark in February of 2009. The car was in okay condition, but I wanted to purchase to get rid of my 1997 Acura CL just for an upgrade, because my car was in good condition. Ever since I had that car, I've been experiencing problems such as; internal pieces missing inside, rattling noise from under the car, shaky glove compartment, and the BIGGEST OF ALL paint is chipping off the car. The car had 3 month dealer warranty and within that timeframe I went to the dealer to file a compliant. After I told the general manager that I was going to file a case with American Honda, he decided not to do anything about the car. "Is this proper customer service?" In any event, I filed a compliant with American Honda twice which; they were of no help. I am now going to file with the DMV and BBB to get this issue resolve. I'm not the one ripping off the dealer...I'm the victim so why I'm being treated as a criminal. The laws need to definately change pertaining to dealerships getting away with ruthless acts which; hurst the customers--we are the ones who brings them business (money) and continues for their to operate. I swear that I will take this to the highest authority to protect the rights of consumers who are faced with criminal dealerships

Read more

by ddean1 on 07/23/2010

A License to Steal: The dealership service department seems to think that if you are female, you are "ripe for the picking." In May, 2010 I brought the vehicle in for a routine oil change and inspection. They tried to tell me my brakes were bad, I needed a complete overhaul of hoses, and the CV boots were bad, among other things for a total of nearly $2,000 in upsell against a $40 oil change. I returned in July because the door locks on the drivers side were not working properly. During the first part of the visit, we established that the above mentioned items from the May visit were not valid. We also agreed that a 90 K service would be in order, although they did not have all of the parts needed to complete the list of items to be worked. (This was to have necessitated a future visit once the ordered parts came in.) Upon completion of the door lock repair and service, I noted several things: The air conditioner filter was not installed - even though it was listed as a to do item; the tires were not rotated per my request and listed on the work order; and the bumper clips were not installed. The final straw was their idea of "disabling" my alarm system to run diagnostics for an elelctrical problem. Their idea of "disabling" was to yank the alarm system out completely (with no hope of putting it back), and then telling me I had to live with it. After a lengthy conversation with the service writer and the manager, they admitted that they should have been more clear that the plan was to take the alarm system out of the vehicle. When I asked for something in writing to document their offer to give me a future credit against work done there or to have a new alarm system put in, the best the service manager would do was to credit my bill for about a third of the cost.. I sure wish I read read some of the other reviews on this site about how they prey on women.

Read more

by tomm06 on 06/09/2009

I never write reviews but would like to share this for someone who may find themselves in a similar situation. My 19-year old daughter is working in DC this summer, her first time living and working away from home. She called on Sunday night, a little panicked, because her CRV had died, fortunately at her residence. Yikes; young daughter, distant big city, dead car - a parent's nightmare. I went online and checked the service reviews for Honda dealers near Alexandria and saw that Landmark is rated higher than others. Called them first thing Monday morning and the rep was quick and efficient and gave me the name of a towing company to call to haul the car in (they paid the towing charge and passed it through to my bill with no markup). The rep was very supportive, calling throughout the day to keep me informed. I realized that I was over a barrel; I live a couple of hours away, had no idea what was wrong with the car and needed it fixed right away. I was prepared for an expensive repair and even called two friends who are mechanics to get information to use in grilling the rep when she would inevitably tell me, so I feared, that the repair would be $$$. Instead, she called and said, "A fuse blew, we've fixed it". That seemed too easy. I asked her to have the service people double check everything, not wanting to risk my daughter stalling out on the Beltway during rush hour. After hanging up from that call, I thought, "You idiot, you've just given them every reason to find an expensive solution". An hour later, the rep called back. "The alternator is fine, the battery is holding a charge, the terminal connections are solid, and the belts are in good shape. It was just a fuse." Unbelievable! It shouldn't seem extraordinary to be treated honestly and fairly, even at long distance when the other party has the upper hand, but it is not common these days, in my experience. The final touch came at the end of the day when my daughter took the Metro to pick up her car. The nearest station is about a mile from the dealership, so Landmark sent their shuttle over to pick her up - no charge. I had never heard of Landmark Honda before googling 'Alexandria Honda Dealers' on Sunday night. I live 100 miles from DC and it's unlikely that I will ever deal with them again. They knew that and treated me, a stranger 'passing through' so to speak, as well as they would one of their best, repeat customers. If I do need to have a car repaired in DC again, I will use Landmark in a heartbeat.

Read more

by lowrider7 on 04/21/2009

The service at Landmark honda will just continue making you coming back to again and again because they are reliable, trust worthy mechanics and service advisors that just make sure they satisfy their customers request and get your car in and out in no time!!!!

Read more

by maxx12 on 04/01/2009

I had to get a computer update for my Civic that was required by the DMV. I went to Landmark Honda and talked to one guy who was probably new and didn't know much, he told me the best place to go is the place where i bought it from. The place where I bought my car was far away and Landmark Honda was near my work place, so I decided to stop there again about a week later and talk to someone else. The service manager immediately began working on the paper work it took to get the DMV papers processed. He told me that one update had already been done and that I needed another one. I made an appointment to have the second one done. The service deptartment not only did the update, but they reinstalled a plastic piece that had come off the front interior and did a beautiful job of washing and cleaning my car before they returned it to me....ALL COMPLETELY FREE OF CHARGE!!! I really appreciate the cleaning job because my next stop that day was going to be the car wash.

Read more

by anglesgrl11 on 02/02/2009

I took my car here to get it serviced and they did a great job. the price was good, and they vacuumed and washed it for me at no charge. I was very happy with the customer service and the upkeep of the waiting room. There was starbucks coffee and a loaner available to customers. I will be going to Landmark honda for my service needs from now on.

Read more

by todonacho on 12/28/2008

Landmark Honda Dealership preys on elderly women. While visiting a relative in Alexandria, I dropped my 1 year old Honda Accord for an oil change. The service department phoned me and gave me a long list of required repairs that were road "safety concerns" and needed to be taken care of quickly. They were very careful to use carefull wording to not put them in legal jeopardy, the two my mechanic laughed at were "your breaks are beginning to wear down" and your "alignment may need to be adjusted in the future". They also noticed the car seat I use for my grandchild and stated that I wouldn't want to endanger my grandchild. A $30 oil change, quickly became a $350 brake job. It wasn't until I spoke with my regular mechanic that he informed that there was no (NO) reason why my vehicle would need a brake job in the first year. If a brake job was required, then there are more serious mechanical issues that need to be addressed. I regret not checking the WWW for customer complaints against Landmark Honda. There appear to be many serious complaints against them, and am taking every measure to warn women and elderly not to visit or trust this dealerships unreputable practices. Look for my complaint on BBB's website.

Read more

by flyguybob on 12/01/2008

I have had my Honda Accord serviced here several times and have always been happy with the service up until "that day". I knew that eventually their sales tactics, which aren't needed and which are less than hontest, would trickle down to their Service department. ...and one day they did... They had my car in under warranty work and told me it was covered; it was a recall and I had HondaCare on the car. After they started the work they called me and told me it wasn't covered but I had to pay because the work was started and my car was over the 80,000 mile limit for warranty service. ...and they could have told me that when my car was under 80,000 miles. If I recall they cut 10% of the bill for customer satisfaction ...so I paid the bill and refuse to ever do business with them again unless absolutely necessary. Prior to that they did perform service and did it very well and they were up-front about costs. In all honesty they still perform good service, but the service managers were less than up-front. Needless to say I am still driving my Honda Accord. ...and I only took it one other time when I needed something dealer-specific, which was a covered recall. The Northern VA Honda dealers have some pretty nasty reviews and I am not sure where to take my car; either Fairfax or Leesburg. Any suggestions. My dealer in GA was excellent and had their 5-star rating posted everywhere as well as copies of their last reviews (with the owner name removed, of course). The dealers in Northern VA didn't post their rating and I went to 2 (Tysons and Fairfax) to see what their ratings were. Nada, zip, zilch was publicly posted. ...and instead of the Pilot SUV I planned on buying this fall (my Accord works great!) I am buying a used Volvo V70r wagon from a friend I can trust. It looks like my cars will slowly be cut over from the Honda to the Volvo.

Read more

by jessprtr on 10/27/2008

My 2007 Civic Hybrid dashboard showed a check engine warning light and I took my car to Landmark Honda service department. I was told that the computer had reported a leak in the cars emission system. After doing the diagnosis, they informed me that no leak was detected. My service advisor told me that my fuel cap was probably not closed correctly and they were able to take care of it. They also did not charge me anything for the service.

Read more

by htyper on 10/26/2008

I had my brakes repaired at an independent repair shop and the front brakes kept squeaking after it was fixed. I went back 2 additional times and they were still making the noise. I finally decided to go to Landmark Honda to have them looked at it. They told me that the brake pads were aftermarket and from time to time, they will do that. I asked for an estimate for replacement with the right parts and found out that what I paid was very close to the estimate given at Landmark Honda. I called the shop I had it done at and they said that they don't use factory parts. For now I guess I have to deal with the noise by turning up my stereo since I just had them done.

Read more

by lillyflower43 on 06/09/2008

I recently had my honda S2000 inspected at this dealership and I am very happy that his dealer did not try to sell me things my car did not need. I recently had the vehicle inspected at a local gas station and was quoted $750 to get the vehicle to pass inspection. I decided to get a second opinion at Landmark Honda and boy am I glad I did. My car went through inspection without a hitch and the service advisor was kind enough to let me know that it passes inspection however he recommend some repairs because they were getting close to needing attention. I really appreciated that and will bring my honda back to Landmark Honda when the time comes.

Read more

by maxthrottle on 02/09/2008

I would give a zero if it existed. Avoid the service people like the plague. Brought the car to turn the front brakes. They replaced the rear brake pads, turned the rears, replaced some tie rods- did 500.00 worth of other work and said still had not fixed problem. Asked if they had turned the front. Nope.finally did. Wa la problem gone. Had to do an alignment, steering wheel was cocked 90 degrees to right when they were finished. Took else where to get it done right. Went to talk to service manager. Showed him the brakes they took off rear were in fine shape. Told me to get lost. Honda of America apologized and paid for work that should not have been done. Avoid Avoid Avoid. Unless it's under warranty take it elsewhere.

Read more

by robcar on 01/18/2008

I called around to price my timing belt replacement for my Honda Civic (which is an amazingly great car, by the way). And surprisingly enough, Landmark Honda was cheaper than the 3 independent shops I called for the service. I called the Honda service manager back after getting the higher independent shop quotes to ask why a Honda dealership would be cheaper -- it goes against conventional logic -- and he said that the independent shops always charge too much for Honda repairs/service. He even quoted me the rates the independent shops had quoted me for the timing belt replacement job. They under cut the others by $300.

Read more