Ourisman Chevrolet Buick GMC of Alexandria

by Marlon J on 04/03/2024

we were very happy with the service we received. they got us right in even thought we didn't have an appointment. Glad to have a team like Ourisman on our side!

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by Yolanda on 04/04/2023

Horrible

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by SKindel on 02/27/2023

Drew should be coached on better listening and communication skills. Also needs to understand how to provide good customer service engagement.

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by SteveVT on 12/21/2022

It started last Wednesday when I made an appointment for Friday and asked if my car would be ready by Friday afternoon or Saturday morning. Nobody responded despite replying to the automated text message and calling my service advisor (Jessie) and leaving a message. I showed up at the dealership on Friday morning to find out that they didn't have the part I needed, I needed to buy it and they would get it on Saturday, but couldn't fix the car until Monday. Fast forward to Monday. I drop the car off with the intention of picking it up on Monday afternoon or evening. Despite emailing Matthew Frick using the original scheduling appointment email that he claims to see in his email and respond to, texting back my new new service advisor (Drew) using a text chain that he had responded to previously and leaving him a voicemail, I didn't hear from anyone at Ourisman. I called about 8 AM on Tuesday to find out that I needed the other axle repaired. In the end I paid almost $2,000 in repairs and was "generously" given a whole $100 (a bit above 5%) refund for all of the lack of response. Not happy and likely finding a new Chevy dealership in the DC area to use for any repairs as this isn't my first rodeo with problems here. I keep going back because of its location near my house, but unlikely to do so in the future and definitely won't buy a car there.

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by Horrible service on 10/10/2021

Day light robbery! Came in to patch the tire and change oil. Was charged $396.00 due to "labor" cost and the tire leaked the very next day! Avoid at all cause!

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by Kristen on 07/21/2021

Ourisman sold us a used car and one day after driving it off the lot, the front strut started making noises, the display screen started shorting out, a piece on the exterior popped out of place, the steering wheel became hard to turn, and the car began accelerating slowly. In the four weeks that followed, we made five trips out to the dealership and had a total of one of these issues resolved. 1. We showed up for appointments they made for us, only to be told we weren’t on the books and they didn’t have time to look at our car. 2. We showed up for appointments they made for us, only to be told that the part they said would be in hadn’t arrived — not their fault, but why not call to cancel my appointment? 3. We confirmed with supervisors on the phone and via email the issues we needed them to resolve, only to show up and be told that they didn’t have any idea what we were talking about and we needed to bring it back another day. 4. We were told we’d be given loaner cars via phone and email, only to show up and be told they had no loaner cars for us. We live in DC and the dealership is in Alexandria, which makes for very expensive Ubers. 5. We were told they would fix our display screen that had been shorting out, only to show up and be told that they couldn’t do this and we needed to make an appointment at another Ourisman location. 6. They allegedly fixed the strut and mount but it is still making a knocking noise and whatever they did did not fix the problem...again. This entire process required 12+ hours of time off work, for nothing. They talk to you like you’re an idiot. They act confused when you try to confirm details in person that were discussed via phone or email. They get mad when you let them know details had been confirmed via phone and email. They offer no apologizes for any inconveniences caused. They do not care about your time lost. Terrible communication. Horrible customer service. They love making sales. They hate helping customers. I’ve truly never had a worse experience with any company. If I could undo this purchase, I would in a second.

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by Carmen McGill daughter on 06/11/2021

I have called Sandy several times and left voice mails. No response! Hattie Jones’s Buick was serviced in early March, 2021. Although the invoice said that Endurance insurance was contacted, Michael Mansilla said that no claim was ever made by your company. Ms. Jones has full coverage on her car, so she should not have had to pay$1,670.81. Why wouldn’t you be truthful? Why dupe the loyal customer? Submit the full coverage insurance claim to Endurance and refund Ms. Jones’s money!

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by Hlwunlimited on 12/25/2020

charged me 3 thousand dollars and my car was still not fixed.

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by Wilmar Rod on 12/18/2020

I made an appointment for an oil change and took my car there. I was told this would take about an hour. After more than an hour and a half I went to my service advisor to ask for a status. He said that there was one more car ahead of me and then mine would be taken care of. I told him that as I had told him earlier I had an appointment and he told me that didnt matter, that all the appointment did was make sure that I had a place that day, but that it was first come first serve. Of course this didn't make sense, especially since I had a specific time for my appointment. However, I just waited. After about another hour went by and people that I saw get there well after me were leaving I went to ask for a status again. He told me that my car was being worked on and almost ready. Another 45 minutes went by and nothing. At this point I was outside visibly upset and frustrated. Another gentleman that worked in a different part of the dealership walked by me and asked me if everything was good. I explained to him what was going on and he told me that he would look into it. He came back a little bit later and informed me that my car could not be located. Obviously, this seemed unbelievable. One of the gentleman that works washing the cars came over and asked me what my car loooked like and what my keys looked like. He then asked me to walk over to the box where keys are kept and I found my keys there. He said that it was done and nobody realized. About 10 minutes later he pulled over in my car, but as I was headed in that direction my advisor walked by me and told me that the oil had not been changed yet. But, not to worry because they would have it changed and not charge me as if he was doing me a favor and as if the price of an oil change was worth 4 hours of my time being wasted on my day off. Needless to say I will never be back to this dealership for anything or recommend to anyone. I've been to a lot of dealerships in my lifetime and although not all are perfect, none have ever come close to this horrible service and lack of respect towards a customer.

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by dohar001 on 11/18/2020

My service provider tried to stop me from getting a $10 discount on my service. It was extremely rude and disrespectful.

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by Jamal on 11/28/2019

Dont take your vehicle here worst service department ever

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by FrankSch on 05/07/2019

2 of 6 cylinders of my 2004 Buick Le Sabre stopped firing on my way to work. I had to relay on the remaining 4 cylinders to get home safely. I called Jeff at around 0730 on 29 April 19 and he told me to come right in although my appointment was for the next day for routine maintenance. I drove to the Ourisman Chevy/Buick dealership in Alexandria. I was out with two coils replaced as well as routine maintenance and was able to return, safely, to work the next day thanks to Jeff and his team.

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by Kenrick on 04/02/2019

Great service, they are concerned about your vehicle, and make the customer feel satisified.

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by EricKatz on 01/22/2019

Thanks again to Ourisman Chevy-Buick for another exceptional service appointment on my 2011 Buick Enclave, a car that I purchased at Ourisman Chevy Buick, Alexandria. Mike Seed, my service representative, got me scheduled for unexpected repairs and provided me with a loaner car at no expense to me. The repairs took two week days due to the requirement to obtain a new radio, but I was not inconvienced as i used the Ourisman loaner car to commute back and forth to work wile the parts were shipped and installed. A special thanks to all of the service employees at Ourisman Chevy Buick for making the scheduled maintenance and car repairs on my 2011 Buick Enclave so smooth and efficient! Although I live closer to other Buick dealerships in Woodbridge, VA, my wife and I always make the drive to Ourisman Chevy-Buick! Our Buick maintenance work is done correctly, completely and quickly the first time! Keep up the exceptional work Ourisman Chevy Buick of Alexandria! Eric K.; Woodbridge, VA; (A loyal Ourisman Customer since 2016)

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by SkyyIIBEDA1 on 12/26/2018

I have brought my 2015 GMC Acadia in to have my after market rims/tire for a slow leak. After paying close to $300 for a possibility fix only to be told maybe I need a new rim. I didn’t come there to pay people to guess at where it is leaking from. This was my third time bringing in my car for that along with other issues.

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by Tamales on 12/12/2018

My service is typically on the good side, very seldom have I made a negative comment. Although this was a routine service, the technician on this service was not detailed oriented. When my rear windshield wiper was change the wire was not carefully replaced and it is showing a bit under the blade. I tucked it in, but I believe it will come out after a few uses.

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by Happy Owner on 11/20/2018

In and out within the hour

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by Shanica G on 09/06/2018

It was great to be taken care of..

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by rockchalkjha on 09/09/2016

I paid for clear coating for my new vehicle and when I picked up my car after having it serviced for its 5000 mile checkup, it was filthy and told I should come back when we have more time to clean it. I attempted to reschedule a clean up along with my complaint that the navigation system was faulty and told 'it isn't my job to reschedule you. Talk to my service advisor.' I've left several messages and received no call back after three days. Terrible customer service.

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by jim482 on 08/19/2011

Service advisor Jim (James) is a [violative content deleted]!!!!!! Quoted me 1500.00 for service until I got my fleet service involved. The price was almost cut in half. He also misled my fleet service by saying my vehicle was not towed in when it was him who had to locate the keys the tow truck had dropped off. Ourisman of Alexandria are [violative content deleted] who prey upon customers. I WOULD NEVER RECOMMEND THEM FOR SERVICE!!!!!

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