Ourisman Chevrolet Buick GMC of Alexandria
Customer Reviews of Ourisman Chevrolet Buick GMC of Alexandria
Used Car Sales, Total nightmare
byon 10/24/2023
Worst dealer experience of my life, this is used car sales it is completely normal to make an offer and receive a counter offer and meet at somewhere, this people calls you to the dealer saying they are going to discuss the price and see what they can do after you drive one hour to the dealer, they say “our price is fixed”, “take it or leave it”, “if your budget is tight we have cheaper cars” with an insulting attitude.
Anoush is the ABSOLUTE best!
byon 11/05/2021
I have purchased both new and used cars from this dealership. My sale man is Anoush and he not only get deals done, he ensures you get the best deal and the vehicle you want. He pays attention to detail and provides suggestions based on what you tell him you are looking for in a vehicle. He is very knowledge and works hard until he is sure you are happy. Even after purchase Anoush will stay in touch year over year to ensure your vehicle is fine and assist you with any service appointments if needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick and easy car of our dreams!
byon 05/28/2020
It is not too often you can say you had a great experience at a car dealership. We were tired of the run around, tired of being just a number on a sales board, and tired of feeling like sales people couldn't help us or were unwilling to work with us. We contacted the dealership, which is an hour away, as our fourth dealership of the week. We were put in touch with the sales manager Abdullah. I had some questions on a vehicle which he answered immediately. I was confident he knew what he was talking about. We already knew what we wanted. I explained to him what we were looking for, our budget, and the bad experiences we had already encountered that week at other dealerships. We were tight on time, and low on patience... he took our request and went to work. He promised to work with us and told us he would help us. He called us back promptly with great news. He got us into the vehicle we wanted in a price we could afford. He was genuine, kind, helpful, and timely...No games were being played. We felt that he really listened to us, and really did his best on the price to get us in budget. We are very happy with our vehicle, the service and interactions were outstanding, and we will definitely be repeat customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience at Ourisman Chevrolet
byon 05/04/2020
Abdulla Hanifi did a great job.Responded quickly to all my inquiries.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No complaints
byon 08/16/2019
We bought a used car from Nicole. She went above and beyond to help us and the experience was all good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very helpful
byon 08/16/2019
We bought a used car from Nicole. She went above and beyond to help us out and made the experience much more enjoyable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My experience
byon 03/22/2018
The dealer Mr Aryab took care of me and my needs. It was like he took pride and doing his job customer service to the fullest!! I would recommend Aryb put a smile on my face with my new vehical which I haven't had or experienced in a long time.. THANK YOU!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New vehicle purchase at Ourisman Chevrolet in Alexandria
byon 03/11/2018
Our salesman, Anoush, was great to work with. He, the sales staff, Shawn and the finance manager were all great to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Superior service
byon 02/28/2018
From the 1st call when I spoke with Shawn I felt that this dealership would do whatever they needed to do to get me in my car. Shawn called back several times to schedule the appointment. When I finally decided to go in I was paired with Anush. And I must say he was exemplary. He was knowledgeable and friendly. And for financing I worked with T My easy who was equally as kind and not overbearing. He advised on the things I needed and did not. By far the best car buying experience I have had thus far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't waste your time
byon 03/11/2016
This dealership set an appointment for me to test drive a car. When I got there, they did not have it and tried to get me into a different car. The sales person gave incorrect info about the car I wanted, admitted that they don't really have much inventory and seemed disinterested in helping me to locate what I wanted.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Giving Chevrolet a BAD name
byon 09/02/2014
This dealership is reprehensible in every way. First their sales people actually don't seem interested in selling cars. You almost have to put your checkbook down in front of them to get them to answer a question. And when all is said and done, they wont flex off their car prices, and try as hard as possible to tell you that you don't qualify for the rebates they advertise. They advertise cars for about $15K below what they are charging, and say that it is if you qualify for all rebates, but you can't qualify for all rebates, and here you can't qualify for any! So be prepared for a bait and switch on price. But even worse is when you buy a car (used or new) their repair shop is sooo bad that it will make you wish you had bought any other brand of car out there. The repair shop customer service agents are incredibly rude and condescending to the customers. Read the reveiws on yelp, cars.com and other sites they are all the same... this place is terrible from front to back. I have a certified pre-owned car from them I bought 8 months ago. The two oil changes I have had from them have taken an average of 7 hours to complete! 3 times I have taken the car in, and it has taken them 3 days to actually fix the problem, after calling me and telling me there was nothing wrong the first two times, only to drive down the street and have the problem re-occur. To top it off, they are experts in finding problems with your car and charging huge prices to fix them. They wanted to charge me $1000 to fix the four small chrome trim pieces on my doors. Only one was broken, but they claimed all four were "loose". When I suggested the other 3 should be covered under warranty, they said no. I took it to 2 other body shops, both said only the one that fell off was loose, and it cost me $100 to replace it, and it was done in 3 hours. They overcharge, they make stuff up, and they are downright rude in the repair shop. This place is so bad that I am considering selling my car, so that I don't have to deal with this dealership (the only Chevy dealership/repair shop remotely close by). You shouldn't have angst about taking a new car to the repair shop at the dealership, yet this experience ranks as worst behind getting a root canal!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments