BMW of the Woodlands

by Ben Bell on 02/09/2024

Very good. Amer was patient and informative for my purchase

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by XUEKAI ZHANG on 02/01/2024

Marco is a guy you can rely on, best service and best price!

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by Jose Ortiz on 12/21/2023

I recently purchased a used 2018 BMW X1 with 66,809 miles from BMW of the Woodlands. The CARFAX vehicle history report showed it was well maintained and while the AutoNation 125-Point inspection certificate noted a few items that needed to be repaired I was assured they had all been addressed. Two and a half months and 2,874 miles later while driving the car the transmission stopped working and I had to get the car towed back to BMW of the Woodlands. I was told that the driver front axle came apart and part of the pieces damaged the internals of the transmission, repairing the car (with a used transmission) would cost $21,159.44. Thankfully the car was still within AutoNation’s 90 day limited warranty and the transmission was listed as being covered. I was frustrated but I understand these things happen, I assumed I would get a loaner and I could just wait for the car to get fixed. Well it has been 2.5 weeks and BMW of the Woodlands still does not have any loaners available so I’ve had to make due without a vehicle. The only update I’ve been able to get is that the car is being serviced and they don’t know when it will be done. At this point I’m just contemplating buying another car and selling this one if I ever get it back. This is the worst car buying experience I’ve ever had and is not the type of quality or service I was expecting from BMW.

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by sam portales on 12/12/2023

sold me a car with check engine light on, still giving me run around on repairs. car had been at a different dealership for 5 days still no diagnosis. can not get calls back in straight answers from anyone.

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by Juan Luis zapata on 12/04/2023

My name is Juan Luis zapata I'll put my name on this because I'm an honest guy my sales advisor Jay Amer Ali really worked with me and is a fantastic guy. He gets 5 stars 20 times over. BUT I really wish the upper management at the dealership would have done something about the valve cover/PCV valve that is whistling on my new used 2016 x4 35ibmw. Found the noise after signing on a high apr. Seems they even fought my salesman on the topic. Service manager Jimmy Franks tried to manipulate my confidence and told me not to let it bother me that it could drive like that but eventually a engine light would come on . then he precceded to try and convince me that if I'm competent enough it's something that I can do myself. After needing a car for so long and after having put a down payment and signed financing for another car that didn't pass inspection because it was full of problems and yes at this same location= it felt really bad being told I was over reacting. I feel that I was put under nasty pressure becausemy necessity of having to have a car really put my back against the wall and I did purchased the vehicle. I was already knee deep with no turning back after 2 previous promised cars I couldn't risk going somewhere else with so many hits to my credit score. upper management at this dealership didn't make me feel good about my purchase. as a customer especially at a dealership with such Prestige, management could have replaced the problematic valve cover considering that its not even that expensive and they do have it in stock.(I checked) and it could be a one day turn around. I did buy the vehicle under alot of pressure from my personal lack of a vehicle. I left with my used bmw car but I feel unsure and unsafe at the moment untill further notice. I would have gave all the stars in the world and would have probably referred everyone I know to the dealership if they would just have helped me out a little bit. BUYERS BEWARE 🙏😔 Hopefully they read this and if I'm helped I will retract my statement with an honest update. I'm an honest client who chose wrong apparently

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by Penny J on 11/26/2023

Nolan was fantastic as well as all the other folks I dealt with at the dealership. They were knowledgable, friendly and professional and made my purchase experience very enjoyable!

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by Brandon P on 11/22/2023

I worked with Brandon at the Woodlands BMW in my purchase. He was prompt and knowledgeable during my experience. He went the extra mile and made sure every question was answered and the vehicle I was purchasing was in great shape. He called me and let me know he found a small door ding that was missed that could only be seen at a certain angle and the did paint less dent repair to fix it. I highly recommend this dealership and would not hesitate to call them for future purchases.

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by James on 11/08/2023

They did not detail my car if they would have they would have noticed the ants and spiders THOUSANDS of them throughout the vehicle. Worst dealership experience ever. Doesn’t help that I was in the car business recently for 10+ years I would never rear a client that way

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by LALLEN1 on 11/08/2023

This was the best and fastest car buying I have ever done, Great People and excellent customer service.

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by ParousiaSoon on 10/31/2023

I found my dream car here , Dylan, my salesman, answered the phone 10 minutes before this dealership opened which I commend him as he is dedicated and professional. I spoke with Dylan about the Hummer H3 Alpha 8 V8 he said it was available so I purchased this magnificent ride and it’s going to be in Kalamazoo, Michigan USA. Dylan, and manager made this auto purchase smooth & professional first class service as well as stocking the exact suv I desired it is a dealership that takes pride and care to details I appreciated the excellent treatment and professionalism of Dylan and all staff who aided my purchase of the Hummer H3 Alpha V8 4x4 SUV! Much thanks from this buyer from Kalamazoo, Michigan USA!

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by Bluebell on 09/13/2023

Great experience with our sales person. She was very pleasant to deal with!

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by alicat0818 on 08/21/2023

I love the cars, but my experience recently has not left me wanting to come back again. There were no incentives, I wasn't given a copy of my paperwork and it just wasn't a pleasant experience.

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by Michelle on 08/04/2023

Even though it was a TTL for a used car. We were still treated like a great customer. Offered to detail it, put gas in it. Top notch.

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by Mezabmw on 08/01/2023

He was amazing! Understood our needs and our budget. Went beyond to accompdate us. Most importantly help is get our dream car.

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