West Houston Subaru

by ex.Joe_S on 05/16/2019

I wanted to submit this review because of the amazing service I received from Roy Schaff on my 2014 Crosstrek this morning! I had experienced the problem of my car not being able to shift out of park — once at an elementary school where I had just substituted for a teacher and again yesterday in the parking lot of my dentist’s office. Both times I was stuck for hours because no one was available to pick me up. I finally got it out of park each time, but I was also extremely worried about drive because of the warning signals that were on. I looked all through my manual and still couldn’t figure out what they meant or why they were on, and I was certain that my car was in need of extensive and expensive repairs! I phoned my Subaru dealership when I finally made it home late yesterday evening, and I spoke with Roy. He was very reassuring and informed me that it was related to the recall issue about which we had received a notification, and even though the service department was booked solid for today, he told me to get there as early as possible and he would handle it for me. He also had me go back to my car so he could walk me through exactly what I should do if I was stuck again in the morning so I’d be able to get to the dealership for service. I live in Humble, which is really far from Katy, but West Houston Subaru is where we purchased our car for the same reasons I wouldn’t go anywhere else for service. Everyone is so friendly and helpful, and the service department has always been extremely accommodating, thorough and efficient. The service I received today however was by far the “Best Ever” from start (phone call) to finish (driving home!

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by Reed on 04/14/2018

I called Service before lunch on Saturday to get clarification about some service recommendations given to my niece about her Outback. The service agent took my name and number, and she assured me she would call me back before they closed at 4:00pm. It is now after 5:30pm, and I have still not heard anything back from them, and now Service is closed and won't open again until Monday. So needless to say, I am quite disappointed about all this, and as a first time customer, this is a very poor first impression. So be wary of their follow-up promises.

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by Subaru2015 on 02/10/2018

I have many cars and dealt with many dealerships in my life. West Houston Subaru is probably the best in it's class. Never disapointed! Great people, great product, great service. but don't take my word, just visit and see. ( I have a 2015 Subaru Forester)

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by LRG on 01/23/2018

I had a squeaking in the left front wheel while in Houston, about 80 miles from home, and stopped in hoping to have it checked out . The service department got me in within 30 minutes, and removes a pea sized pebble that had lodged itself in the caliper. They did this at no charge, besides. Exceptional service, particularly since I didn't buy my car there. Great service.

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by Tony_Mao on 03/23/2017

I purchased a forester late Sep 2016 with full payment, the Certified Internet Sales Manager was OK, while the General Sales Manager is horrible. They messed up my document to DMV, I have provided my whole address with the apartment number to them, while they failed to provide my apartment number to DMV, so that I could not receive my registration or title. I found this issue in November, I called several times to ask them to correct my address with the DMV, while they did nothing but said we would change it perfunctorily. The original title was send Oct. 19, 2016, and they stalled this to Mar 2017, and finally asked me to get a duplicated copy in my local DMV, after I consistently calling them every month. What really piss me off is this is totally their fault, probably the finical department according to the calls, and the general sales manager felt really OK that I went out to get the document by myself. I PAID THE DOCUMENT PROCESSING FEE TO YOU NOT JUST TO DO THE JOB MYSELF! YOU TAKE THE MONEY BUT NOT GET THE JOB DONE, HOW COULD YOU FEEL FREE TO USE ME TO DO THIS! **The General Sales Manager refused to give any compensation other done the application fee to the duplicated title, while I need to mail the receipt to him first.** I literally do not care about the few bucks, but it is my time that I do not want to waste. Things would be much easier if they could contact the DMV and change my address first, at least if they tried to do so, I would feel better. But they didnt. If they tried and failed, they could at least told me they could not get it corrected and it would not stall so long for me to get the duplicate title. I need to constantly check my mails for months just to see if the title arrived, the feeling really sucks. The service is so bad and annoying, especially after you closed the deal. So a little advise to anyone who might purchase cars from this dealer (there is no issue with the cars and the price is good though), if you could get the documents done yourself, do not pay them for this. Or you would probably end up like me, spending the money, but need to clean the [non-permissible content removed] myself.

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