River Oaks Chrysler Dodge Jeep Ram
Customer Reviews of River Oaks Chrysler Dodge Jeep Ram
Awsome
byon 06/08/2021
I was caught off guard had just taken my vehicle in for service and had to go back my brake lines had been torn . I got the wrecker driver to take me to river oaks they got on it when maintenance guy came in. Explained what happened to me and looked under my warranty it was gonna cost so much more. The service dept manager Betty made everything right I won't say how because she went above and beyond . Thompson the service employee was so nice he always takes care of me and
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Over priced service
byon 09/14/2016
Recently took my car in because the traction was messing up. $300 in labor to replace a $30 part is ridiculous. The only reason I brought it here was because I did not have time to research other locations due to the fact I was leaving on vacation. I went through with the service because I was told just diagnosing the problem would be $150. I was not told in the quote what was for labor vs parts so was floored to find out it was almost all labor and no parts for somethings that probably took 30 minutes to replace. I will not be using them in the future for any repair services if I can avoid it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
service department
byon 06/14/2016
I came in yesterday for oil change & tire rotation. After being told to drive to express instead, I parked in the area and waited for quite some time with no assistance. I finally had to flag down someone who didn't work in that department but was able to find someone. The guy finally came out of the back, didn't not say hello or sorry for the wait. He simply walked towards my car and opened the hood to look at the engine size. He then said it would take 40 mins and started to walk off with my keys. I said do you have my info? He say did you buy it here, I said no, but I've had service done here before. He said okay and walked off. I never received a call yesterday regarding anything w my car. I just called to check on it and they said yes its done. I am not happy that the only person seeming to be helpful at your location wad 1 cashier & another guy who flagged down the person I needed. This is not the first time I've received less than good service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Customer service
byon 05/24/2016
We are extremely frustrated and disappointed that till now, we do not have our vehicle that is vital to our everyday lives. It has been in service for over a month now and we haven't even been provided with a rental car.We feel feel we've paid enough going through this huge inconvenience of paying a car note and insurance for a car we don't even have. We have called, emailed and left voice mails to managers of this dealer and til this day none of them have returned our calls or email.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best Service Consultants
byon 04/12/2016
I tried to by my car here, but was much better satisfied at a different CDJR dealer for purchase. Saying that, I was skeptical of returning for anything. But I have slowly returned to have my Chrysler (with a Chrysler-Lifetime "Maxicare" Warranty, get one if you can!) serviced here over the past six years (2016 now). I am pleased to give my former Service Consultant, Gilbert Garcia (left for different employment) and my now Service Consultant, JORGE FRENANDEZ, Five Star ***** Ratings. Jorge is friendly, polite, knowledgeable, attentive, thorough and consistent. Jorge is a reason River Oaks CDJR Service Department gets Five Star ratings. I am very satisfied with taking my Chrysler here for warranty work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
River Oaks Chrysler Honest and Reliable Service Staff
byon 03/18/2016
Though I purchased my vehicle at another Chrysler-Dodge-Jeep, I prefer the service at this dealership. Kevin Lamphier and Mechanic Cuan are highly professional. They went above and beyond my expectations of a service department. I have a Jeep Wrangler Unlimited with many after-market accessories. They worked around everything with care. After inspection of my vehicle, they did an awesome job! Thank you Kevin, Cuan, Eric, and Team. See you again when it's time!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good service
byon 02/23/2016
went in for my tire pressure issues, i had a nail in a tire and the service guys took care of it, juan reyna took care of me in the express lane, it was very quick and they we able to repair my tire with no issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change service
byon 02/13/2016
On today, I went in for an oil change at River Oaks Chrysler/jeep/dodge and was met by service consultant Juan Reyna. His customer service was exceptional. Very courteous young man! The oil change was done in less than 30 minutes. Would def recommend this dealership to anyone with a Dodge, Jeep or Chrysler.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Sells Future Ride
byon 02/12/2016
Express Lane service was impressive. The service consultant Juan Reyna greeted me promptly and cordially and was knowledgable, agreeable, and thorough. The work was performed promptly and I was on my way in ljust over 20 minutes. The old saw about the sales department making the first sale and service making all subsequent sales to that buyer is certainly true here, and not just the express lane.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 07/22/2014
Ed in service is especially professional and gets the job done well and in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great sales dept
byon 06/01/2011
Salesmen easy to work with, little pressure, great deals. I picked out a vehicle, and was out driving in very little time. I was expecting a long ordeal like the other dealership I previously bought from.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service
byon 06/01/2011
Great service. These guys really do all they can to cover items under warranty. Very little out of pocket expense. Will buy my new jeep from them next year.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service leaves much to be desired
byon 08/12/2009
I brought my 2009 Jeep Wrangler in for transmission service. They kept the car for four days, and made the repairs under warranty, but did not get authorization for a rental car, so now I have to pay it out of my pocket. I am working with Chysler on the reimbursement, but I should not have to do this. I bought the Jeep there and planned to service it there. Unfortunately, they have lost my business over $100. Pitty...
- Recommend this dealer? No
