Customer Reviews of BMW of Houston North
Amazing service from beggining to end
byon 02/26/2024
Most seamless car transaction from the moment I walked in, to the moment I left with my car. The manager, sales agent, and finance agent were all so helpful and kind that even though this dealership is an hour away from my house, I will still come to them for my next car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brake Flush
byon 02/02/2024
Service was the best! Felt like I king the moment I pulled into the service bay. Ralph set me up with everything and explained thoroughly my upcoming repairs and priced out everything accordingly. See ya soon for my accessory installations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair of collision damage
byon 01/05/2024
Auto Nation repaired my 2020 BMW and it was a job well done. Customer service was excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/14/2023
Fix quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service adviser
byon 12/09/2023
Very fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/01/2023
autonation service offers some of the worst customer service i have ever encountered. both at bmw of north houston and bwm of the woodlands. they are 100% not incented to drive customer satisfaction. love my bwm but not the autonation service. Sewell is where it is at if you want to be treated like a valued customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
WORST SERVICE
byon 11/25/2023
BROUGHT MY VEHICLE IN FOR AN OIL CHANGE. IT CAME BACK TO ME LEAKING.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service
byon 11/23/2023
Timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW 760LI V12
byon 11/14/2023
The job you did in 2022 wasn't done correct therefore it caused another problem & that problem is still not fixed right. It's back there now for a 3rd time. Turnaround time is entirely too long. I believe my car is just being held there & I'm paying for work that's not even being done. My service Lady is super nice & a wonderful person. But your service wise. Not hardly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
BMW 328 Service
byon 11/05/2023
Excellent service as expected from BMW North Houston. Mr. Mendoza is truly the best service adviser. I would definitely recommend BMW North Houston for all services if you own a BMW.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Experience
byon 10/30/2023
Good, honest mechanic and service advisor. I was in quickly, the price was reasonable using a coupon from their website. The waiting area is really nice and comfy. Definitely the one of the best auto shops I've ever been to. Special thanks to my service advisor, Deryck Hayta Singh, he was really good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Houston North
byon 10/30/2023
Service work completed in time and in a professional manner. They identified some other issues, and we got them fixed that same day. Great support from the team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quality overall service!
byon 10/09/2023
The service team offered a fast and quality service on my last and all previous visits.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mark Winkler
byon 09/30/2023
We purchased a previously leased X1 with approximately 31,000 miles late April, 2023. It was BMW Certified on 3/31/2023 (3 weeks prior to our purchase). About 5 weeks after our purchase, the dashboard alarm started saying we needed to replace the rear brakes. We waited a couple weeks before calling the dealership to schedule an appointment to understand the problem. It was a 2 month wait to get into the service department. In the meantime, I asked for the service report on the car prior to our purchase. The report was conducted March 31st, (3 weeks prior to our purchase), and showed the rear brakes were then at the minimum! You knew a brake job was necessary. Very disappointed in it taking 2 months to schedule a service appointment, and that we had to pay for a brake job that you knew was imminent.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
BMW North Service Department
byon 09/28/2023
I want to express my sincere disappointment with my recent experience at the BMW North service department. My trust and confidence in the integrity of their employees have been significantly shaken. Six weeks ago, I scheduled an appointment for a service light indicating an issue with the passenger seat airbags in my 2022 x4. While I understand that loaner car availability can be limited, it was frustrating to wait for six weeks before getting an appointment. Upon receiving a loaner car (i330) that wasn't suitable for my needs due to discomfort, I called to express my concerns. However, my interaction with the service advisor, Adrian, left me deeply disappointed. His unprofessional approach, particularly addressing me during work hours and accusing me of causing damage to the car's seat, was not only offensive but baseless. Adrian claimed there was a $7,000 repair cost due to a spill on the seat, but the spill was minor and happened outside the central area of the seat. I had recently had a thorough detailing of my car in anticipation of the service appointment, making his claim questionable. Despite attempting to contact the service manager, James, for assistance, I received no response from him, leaving me to deal with Adrian's unprofessionalism on my own. Consequently, I reached out to BMW corporate customer relations. Sadly, the response I received from them was also disheartening, as they seemed to favor the service department's perspective without proper investigation. Upon contacting the GM at the location, I received no resolution to my concerns, even though it was evident that the damage was minimal and confined to the knee rest of the seat. The GM's decision to side with Adrian further exacerbated my dissatisfaction. When I picked up my car, it was not in the best condition. It was not washed, and I had to address issues regarding the fuel level. Adrian insisted that the car was returned on empty, but I have evidence to the contrary through video and photos taken upon my drop-off. I hope that my feedback helps improve the service department's operations at BMW North. The overall experience was far from the standard of quality I expect from a reputable brand like BMW. I hope this survey will contribute to positive changes in the future. Sincerely, Regina Johnson
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
BMW North Houston
byon 09/13/2023
Had a great experience at BMW North yesterday. The people I dealt with were very friendly and did everything possible to make me comfortable while I waited for my car to be serviced. The service rep was helpful and the shuttle drives pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
UNACCEPTABLE EXPERIENCE
byon 09/11/2023
An appointment at 8:00 am for an oil change only took 2 + hours No time for work was given No commitment was made I am sure an oil change should not have taken 2 hours to complete
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
23 x3
byon 09/04/2023
As always, the folks at BMW North are amazing. I messed up on my appointment, showed up anyway to get it straight and they worked us in to make sure we were covered and our car was serviced and taken care of. I know this adds to their workload and adds added stress to their day but they were as professional and helpful as always. The sales and service are the reason we came from a different BMW dealership and have found a new home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change & Brake Fluid Services
byon 09/02/2023
Not satisfactory. I was quoted $200 for the Oil Change & Brake Fluid Services for BMW X3 sDrivei30, in spite of their Website having posted a coupon of $109 for the Synthetic oil change. Our 3 year /30,000 miles warranty had just expired on August 12,2023 and they did not want to honor any help or adjustment when we went these services on Aug 30, 2023. We even informed them that we had genuine reasons for not being able to come in for these services prior to Aug 12 due to having undergone surgery on my back. For being BMW, it was a very poor treatment. I had to show and email the coupon for oil change from their own website to the Service representative in order to get a discount, which was not fair.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service
byon 08/16/2023
Service dept never answered the phone when I called. Left messages but no one returned calls. Kept my car for 2 weeks. Service Dept needs improvement, used to be much better.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job!
byon 08/10/2023
Great job explaining what was fixed, why it was needed and how the car would perform after the repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments