Grapevine Ford Lincoln
Customer Reviews of Grapevine Ford Lincoln
BEWARE THE 2nd KEY CON
byon 08/06/2022
Purchased a used car from Grapevine Ford and all went well until after the purchase price was agreed to. When the paperwork arrived I was surprised to see $1k+ in additional fees for LoJack and a replacement 2nd key. LoJack is what it is so I could only negotiate the cost down as it was already installed, a fact not divulged during the original negotiations. I questioned the lack of the 2nd key and was told they only received one when the car was traded in, so I agreed to pay for a new one to be made. After getting the car home I located an old service receipt including the original owner’s info. Upon contacting that person about potentially obtaining the missing 2nd key, they confirmed to whom both keys were given in great detail. Dealership maintains they received only one key. I ask you, does the former owner have anything to gain by lying about the key? At the very least dealer personnel lost the 2nd key and I’m left paying for their mistake. More likely this is a con job to sell highly profitable extras to increase the overall profit margin on used vehicle sales. I won’t be going back to Grapevine Ford-Mercury for anything in the future.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
STAY ON TOP OF YOUR GAME DEALING WITH THESE GUYS
byon 02/13/2021
Poor customer service. Once you purchase a vehicle you are on your own. They failed to return a rental truck after reassuring me it would be handled. It sat in their parking lot for two weeks and cost me $1800.00. It's been five months and still unresolved. Sold me a CPO 2019 Lincoln Navigator for $85,000 with a cracked windshield and bad tires and bad Instrument panel which obviously did not go through the 200 point inspection. I was told there was nothing they could do about it. STAY ON TOP OF YOUR GAME WHEN DOING BUSINESS WITH THESE GUYS BECAUSE ONCE THE SALE IS FINAL SO IS THE CUSTOMER!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Dru Kaba [non-permissible content removed]
byon 12/05/2020
DISHONEST [non-permissible content removed] - Don't walk, RUN from this dealership's finance office. Dru Kaba, director of finance is dishonest and gives bad car dealers a bad name. He ran my credit 3 times even though I gave him the info on my pre-approved vendor. He changed my fin from my pre-approved vendor to a vendor of his choice. He said that he had the right to do that. I recorded the conversation because I'm sure he will have a different version of the conversation. He was just short of rude. I relayed to him that I did not want to purchase the KAHU subscription for $499 and he emailed me back that I couldn't cancel it. That's a second lie. I am a woman, I am older and I am black. Apparently 3 strikes and I'm screwable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Absolutely horrible experience
byon 04/14/2020
This dealership should be shut down. My experience buying a vehicle here was one of the worst of my life. We were drawn to them by the USAA Car Buying Service and couldn't have been more misled throughout the process. They claimed they didn't have any of the vehicles we were asking about in stock and then tried to get us in another, more expensive option. Then as we were walking out they all the sudden found the vehicle we had inquired about. They are all HIGH PRESSURE, HIGH STRESS, and HIGH TENSION sales folks working for this dealership. After we purchased the vehicle we noticed a small rattle under the car which was touted as brand new. We had to go back four times before anyone would take a look at it and eventually ended up going to another ford dealership where they fixed it in no time. I can't say this enough - STAY AWAY FROM THIS DEALERSHIP.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Where do I start?
byon 02/18/2018
Let me preface this review to say that I drove 7 hours to look at and purchase my daughter's car form this dealer. I saw the car with the advertised of 19,900.00 and decided to contact them. I locked in the price and financing through USAA and was assured by them that that was the price that I would pay and that the car was certified pre-owned and very clean, so we drove the 7 hours to go look at it with the intention to purchase it. When we got there we noticed a couple of areas on the car that had been scratched and touched up with paint, no big deal, but not ONE tire matched the other. they had four different tires on a certified pre-owned car! I reluctantly decided to buy the car because my daughter wanted it so we went in to work the deal. The salesman sat us down and came back with some paperwork showing a sales price of 23,000 after I talked to him several times on the phone concerning the price of 19,900. After some back and forth, we got the price back to 19, 900 and I let them talk me into letting them finance it for me. So, I go talk to their bald finance guy and of course he tried to sell me everything else, which was expected, but when I declined, he insulted me. I get the financing locked in and leave, reaching to check if my wallet was still there, and the that evening we discovered that a light on the passenger side mirror was broken. My daughter took it to a local dealer and they said that it wasnt just the light, but that the mirror had some more internal damage and gave an estimate of $750. This is February 18th, we purchased the car on January 13th, and Ive been trying to get them to fix this for a month. Ive sent email after email and called. Theyve never responded to one of my emails, they dont want a paper trail, and they reassure me by phone that they will take care of it, but never call me back. Not only that, I discovered that their bald finance guy let 8 banks run hard credit inquiries on my excellent credit rating dropping it 40 points when I already had financing through another bank! The more I think about my experience with these guys, the more I get upset. Im going to have call Ford Corporate office to get this resolved.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Grapevine Ford Rocks!!!
byon 11/13/2016
From the time my wife and I hit the lot the customer service was awesome!! Richard Ford (Yes his last name is Ford..lol) was patient and very informative about the vehicles he was showing me. Jake Buzzard the finance manager was great and friendly.. I will definitely be referring everyone to go buy their cars from Grapevine Ford. I love my new Explorer.. P.S. I want to thank all the managers who came to shake my hand and help me get more handshakes than my wife got when she bought her car from another dealership that will not name, but it starts with an A..lol J. Jones
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 08/28/2016
Great overall experience. Dustin Springer was an awesome salesman. No hassles, got exactly what we wanted. Finance dept. Was great. Will go back for our next vehicle purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do not trust them
byon 02/14/2016
I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dealership, I was told when I got there that they did not have the vehicle that he had talked to me about several times. When I asked him why he would have me come in there when he knew that the truck I wanted wasn't there; Zachary's response was that unless I sign paperwork for a car he would not bring in a car for me to test drive. I'm not sure whose policy it is at this dealership to try to force a contract prior to the customer testing driving the vehicle or even a similar vehicle. While I was waiting for them to figure out what was going on, I overhead another couple that stated they had already been there three times and the dealer has yet to produce the car they wanted. I told Zachary that I would not buy a car without being able to touch it and his response was to attempt to hand me a copy of the window sticker for a vehicle that is at another dealer over 200 miles away. This dealer will tell you to come in to work out the deal but they will never show you the actual car unless you sign the paperwork to purchase the car first. Do not trust them or believe anything they have say. If the ask you to come in to the dealership then demand a picture with the sales man standing next to the actual vehicle and ensure that the VIN number is visible. Needless to say I will buy the truck I want somewhere else.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
No Good/Dishonest
byon 06/19/2015
Purchased a vehicle in January, and the finance dept sold me a warranty that was "void" due to engine modifications (even after I mentioned the modifications, was told it would be covered if I let them do the work). Quickly learned the vehicle was not going to be covered and contacted the dealer. Was told the paperwork was turned in, and I would be taken care of less than a month after purchase. 6 months, 5+ employees (including director of finance), multiple emails/phone calls (many not returned), and I have yet to be taken care of. Save yourself the headache, time, and money. Shop elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Best experience ever!
byon 03/27/2014
I can not praise these guys enough! This is my family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will feel so taken care of. Sam D. and Zach Z. found me not only a car that I love, but a price I can afford. I truly felt like a VIP customer. Steve K. was always around to make sure I didn't need anything or to offer a laugh. Curtis H. had everything ready for me to sign and made the entire process pain free. And finally, Darren L. did everything possible to make sure I got everyting I wanted in a car. I am in love with my Lincoln MKZ and highly recommend these guys. This dealership is a much better place because of these outstanding guys :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
attacked but did escape!
byon 12/31/2013
When viewing the Escape, I tried to move the lever to fold down the back seat. It would not move, so the salesman came around the car and found it was hung up on the seat belt. He reached in and moved the seat belt and then the seat folded down. Probably because he had his hand inside to make sure the seat lever worked, the seat seemed to come down slowly. So, after he was done, I reached in to the lever to fold down the seat. It came down really fast, and my head was in the way, and it really slammed into my face. I immediately had a large lump, and the salesman did ask if I would like some ice. I said yes, and that I also would go inside and sit down while he got it. By the time I left there and arrived back at my apt. I had a very large lump and a grand shiner around my eye. Even though I mentioned that I had seen the doctor about my eye, I was never contacted by the dealer to see how I was. I did have contact to see if I still wanted to buy the car. Needless, I did not buy and Escape, and I did not buy from this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Big mistake
byon 12/23/2013
I was mis-lead by the used car sales person and the used car sales manager about my used truck I purchased having an alarm. It has anti-theft, but will not make a sound if anyone breaks into the truck. Now that the truck is sold, I am not getting my phone calls returned.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Huge Misake
byon 09/01/2013
While test driving a 2013 Ford Focus "automatic" I was told by the salesman that the jerky transmission would get better within two weeks after it "learned" my driving style. Two months and 450 miles later we took it to Grapevine Ford service department. They said nothing was wrong with it and we needed to drive it for 1,000 miles for break in period. We took it back to sales dept and said we wanted to return it. They offered us a lousy trade in and inflated price on a different make used car. We went next door to Toyota and got $1,000 more for the Focus and a brand new Camry for what they were trying to sell a 2 year old model with 20,000 miles on it. Very dissatisfied with Grapevine Ford, and Ford in general for putting such a dysfunctioning car on the market and then not backing it up. Much less the stories they told us. Very satisfied with Toyota. No more Fords for us.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Excellent
byon 06/10/2013
Responded quickly with an attractive quote and emailed me the sindow sticker. Listened to features I wanted, and although they did not have it on the lot they discovered it was in transit. 3 days later it came in, they stuck by their quote and offered me a fair price on my trade-in Car was what I asked for at a good price. Bought it that day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do yourself a favor and elsewhere
byon 04/25/2013
These guys will tell you anything to get you to buy a car, and then hope you forget really quickly. I called them several times to make sure that the car I had seen online was actually available, and they said yes. I get there and they tell me that car was never available. On my way out they talk me into looking at another car, even though the price is way over what I was looking to spend. They say "no problem", you can get it for the price you are looking for for. So I take a test drive and as soon as I get back the sales person laughs at my face and says there is no way I can get that car for that price... Steer clear of this place, they are [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Tread Lightly Among [non-permissible content removed]
byon 04/18/2013
Purchased an F150 with a bumper to bumper extended warranty. Six months later, had an issue with my seat controller and found out it is not covered on my "bumper to bumper" warranty. Worse yet, they charged me $3000 for this bogus warranty. Be careful for these guys, they really push hard on the extra warranties. Took me several hours to negotiate the warranties. They are unrelentless and will stop at nothing to get you to buy these warranties. Felt like I was being held hostage, but I had already put in so much time in the purchasing process that I didn't want to start over with another dealership. Next time I will and will never spend another dime with this dealership. Absolutely, the worst buying experience I have ever had.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Silver Medal Performance
byon 10/01/2012
There were definitely positives about the transaction but some negatives. Positives: personable salesman and finance rep, pleased with pre-owned vehicle and final transaction pricing. Negatives: back and forth to get to final pricing. I am a married female, a professional and mom to 3 boys. I am all about efficiency especially when it comes to my personal time. I felt I was straight forward about my budget requirements including my trade in. Toward the end, I felt they were trying to persuade me to go up some in price but I held firm and said I was ok with walking away from the deal because I recognize they have to make a reasonable profit. I think they were a bit surprised I remained firm and, in the end, were able to make the numbers work. I don't think this is unique to this dealership but, at this point in my life, I do not want to sit at a dealership for hours and I don't want to be persuaded on an emotional level. Again, they were personable and came through in the end on the numbers. They did detail the car but did not check the tire pressure (warning light on) nor top off the tank as promised. It wasn't worth it to drive back after I realzed the oversight when I got home. Very pleased with vehicle and trade in on my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Positive Experience
byon 05/11/2012
I have purchased two vehicles from Grapevine Ford (a '12 Focus and '12 Explorer) and had good experience overall. The one time that I wasn't completely satisfied they worked very hard to make it right. It did take a bit of time to complete the paperwork, but I think that helps to make sure your making the right decision. Compared to other dealership experiences I have had in the past Grapevine Ford has been far superior.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst Service EVER
byon 05/06/2012
Made an appointment for Friday night and between picking cars, going back t the office and check prices, and then narrow down the list to 4 cars, getting the keys and not finding the keys I spent 3 HOURS at the dealership--What a nightmare. Saturday morning the Manager calls me and convince me to go back to get a great deal, and De-jabu--2 1/2 hours and we do all over again, nothing accomplished. I ended up waking out with not prices nor information needed. Biggest waste of my time!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Don't get fooled
byon 02/04/2012
This dealership is good at telling you what you would be losing if you did not buy their MPP extended coverage and ZaKtec. The ZaKtec was not even applied and the car was not detailed. The finance department is very pushy. Do yourself a big favor get your own financing. If they start about how things shake loose at 12000 miles run like your hair is on fire. They honored the price because I had worked them out with another dealer and they did not want to lose the sale. If I knew then what I know now I would never have purchased my car there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy Camper
byon 02/01/2012
Had a great experience everyone was friendly no pressure felt like i was in control! would recommend to everyone to give this place a shot!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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