Baytown Ford

by LexiJo1 on 01/24/2018

Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my payments were where they needed to be, and that the car was still there. Make it to the dealership, to find out that the person I'd been speaking with (Matt), wasn't even there, after he'd texted me a couple hours prior, informing me he was. Then, find out that the car I'm coming for isn't even there! They loaned it out to someone having service down on their vehicle, the day prior. I was put under the impression, that I'd be signing papers and driving off the lot, as quickly as possible. After having us wait for over an hour, we were told that our payments would be much higher than previously quoted. It was a complete bait and switch. These people are completely unprofessional and I recommend them to no one. No one even introduced themselves to us. Customer service is obviously dead at this place. I was flat out lied to throughout the whole process. I wasted an entire day and a tank of gas on this, and time is money. BUYER BEWARE! I will also be making complaints with Ford, the BBB, the FTC, and Cars.com. Thank you, Sonic Ford, for wasting my time. 👏🏻

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by Mikelowery225 on 04/26/2017

I wish I was able to do 0 star. I bought a used truck and was not offered any type of warranty. A day after purchasing it I heard noise coming from the engine. I brought it to the mechanic long story short $2500 In repairs. I then brought it to the dealership after talking to the manager I wad accused that it was a friend of mine that did the esrmtimate and that the quote was ridiculous. I then said ok bring it to the mechanic at the dealership then. After the mechanic at the looked at it $3200 for the repairs. Hmmm at this point I said still think the price is redicoulous. I told them I would pay half I just want them to do the right thing. I said I'll pay for parts if they do the labor. That offered nothing absolutely nothing. Bought the truck and r days later I'm spending a lot of money to fix it. I don't recommend any body doing business with baytown ford. They obviously have no Morales. It's sad when this stiff happens and it happens too much. I am currently filing in small claims court hopefully the judge will see my side and understand that they knew about the issues when they sold it to me as they have mechanics on duty.

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by starsman53 on 12/12/2016

Salesman was very knowledgeable and didn't try to pressure me into buying something that I didn't want or need. Delivery was delayed several times due to glitches with sub-contractors, this is why I rated overall at 4 vs 5.

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by Cheated26 on 06/22/2016

Horrible experience! The salesman was ok. But after an all day event, and I do mean ALL DAY from 10:30 am finishing up at 7:30 pm (because the dealer had a sales meeting during our purchase that we were unaware of) The finance guy Fernando Arrellano. well he is another story! A quick double talking misleading number shuffling un-trust worthy person. If you find yourself having to sit down with him to do your paperwork, Get Up And LEAVE! or You will regret it as we did. All of the paperwork does not show or represent the cash down payment we gave. The Truth in Lending paper work shows -0- in the down payment slot. He claimed it was in the paperwork and showed us another area where it appeared. When we contacted Ford they also stated the Truth in Lending Statement had to show the down payment. We were approved through Ford Financing for the low interest rate and he said " oh you have to give up your Factory Cash Rebate of $1450.00 for that rate." Again we asked Ford if this was true and was assured it was not. Not to mention on the Paper work the "Retail Buyers Order" that goes to the state of Texas to register the vehicle. The statement shows " Factory Cash Rebate Assigned to dealer $1450.00." When we asked why? He responded, oh we have to show that you gave up the rebate to get the 1.9% rate. My question to him was " Why is it calculated in the numbers". He fast talked me stating that is not important and does not affect you. Anyways after sitting down and calculating all of the numbers we realized we were right and he took advantage of us as well as what was rightfully ours. Ford advised that we talk with the dealership Manager to get this straightened out. I placed a call to the dealership the next day and requested to speak with the Finance Manager and I was told there were 4 of them and that he was one of them. I requested to Speak with The dealership manager so that our paperwork could be corrected and explained to us, well that was 2 weeks ago. I left another message last week and again was told the same. Again, I left a message and I still have not received a call back or any resolution. All we want is Honesty and for the paperwork to be corrected showing the cash down Payment as well as the Factory Cash Rebate cause we never agreed to just give it to the dealer we were scammed out of it. PLEASE BE CAREFUL this is NOT an HONEST dealership.

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by garystruck on 05/24/2016

wow.. my truck is awesome.. my salesman was very knowledgeable.. the finance person was very polite and professional..

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by Gbundy46 on 04/17/2016

Perfect. No BS just went there signed papers and left.

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by jburt88 on 04/15/2016

No hassle. Great purchase experience! We reached an agreement online and the paper work took very little time.

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by RMSMITH50 on 04/08/2016

We purchased a 2016 Ford Explorer in February. Our salesperson bent over backwards to get our deal done.!!!

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by truth14 on 08/03/2015

I bought a new truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questions or provide us with any help. The service department was even worse. They told us we could drop off our truck to get in line and they could maybe get to it on Monday. I ended up going to a ford dealership near Fairmont parkway and they got our truck in the same day. I would not recommend this dealership for sales or service. Also beware of their maintenance agreements. They told us we could get the oil changed at any dealership. When I got my oil changed at a different location, they said I did not have a maintenance agreement. When I called Baytown Ford, they then told me it was only for the Baytown Dealership.

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by environmental on 08/11/2014

Was looking to buy THREE new 2015 F-250's for our company and have them built to the specks we wanted. Dealt with a salesman (Johnny). After a few calls back and forth we agreed on a package and price. The deal was done (I thought) through verbal on the phone AND via E-mail. Johnny called back a few min later to tell me that HE had made a math error and that each truck I wanted to order would cost ME a thousand more (3K more for the deal). After some complaining from me he offers half off the 3k extra (so still 1,500 more than we agreed on). I refused to pay for HIS mistake and a day later he says he took a but chewing from his boss (yeah ok) and would agree to our first deal. I said ok. Then he calls again and tells me that he could not get the trucks in the 3.55 (for heavy pulling) and could only get the 3.11 (less parts and cheaper). He tries some fast talk and pushes the 3.11 on me telling me that the ONLY difference is I will get better fuel millage. (not true) I found out that you can't build a truck with a 3.55 without a heavy duty front suspension. The salesman did not seem to know why his system wouldn't let him build the truck with the 3.55. In my opinion, I believe that he was shorting me on the package of the trucks to compensate for his math error. In the last 2 years we have bought 4 trucks from Baytown Ford but dealt with different people (no longer there) so I was surprised they handled a deal with us this way. After reading some of the other reviews here I'm wondering what happened to the dealership I knew then. I have tried to speak with the General Manager and left a message, but no luck. I'm willing to bet this review still gets the same formal, impersonal response like the others here. I ended up getting three trucks from BJ Ford in Liberty. They gave me the trucks I wanted (with the 3.55's AND ELOCK instead of non-limited slip) AND threw in cruse and a cd player for the same cost as my original deal with Baytown Ford.

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by el_director on 04/20/2013

I admit, the entire time we were going through the process I kept waiting for something bad and for someone to attempt to "pull something". It never happened. They made a great quote online, honored it without hesitation, and treated us excellently. I was very happy.

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