Stokes Honda North

by George Fisher on 09/15/2023

I contacted Stokes Honda about a CR-V Hybrid they had advertised on their website. Was initially told “it it here waiting for you”. Slow to respond to questions and to provide pricing info. Began negotiations on price, to be told that the car was not there. It was a part of a partnership promotion and would not be available for several weeks. Attempted to continue negotiations, but had great difficulty in getting responses. Finally talked to a sales manager and got a take or leave it price. He was going to get back to me “tomorrow morning “ almost 2 days ago.

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by truthfulguest on 12/03/2018

Is there a way to give a "0" star rating, because they do not even deserve 1 star. Stokes Honda is a lying, deceitful company. Their sales representative intentionally lied to us over and over again regarding their products that I unfortunately purchased. Their claim to fame is a "standout experience" (as it is located all of their website). My experience there was standout, for sure, because it was the worst experience I have ever had with a dealership. The amount of time and effort, sleepless nights, frustration, anxiety and stress Stokes Honda has caused me and my family is downright wrong. I also reached out to one of the Stokes family members, Eddie and the General Manager requesting a legitimate response to my issues (which I provided a thorough email detailing each and every issue), and neither one of them had the courtesy to respond. So I am assuming that since one of the Stokes family members could not even take the time to respond, that this is also a direct reflection on all Stokes dealerships.... as they say, "the apple doesn't fall far from the tree."

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by YrtuA123 on 06/22/2017

The salesman was helpful in explaining features of the car. He didn't waste my time. Loving my new Honda!

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by ScottBal on 09/28/2016

I don't like to haggle over small numbers when I buy a car and usually ask each dealership to provide me with there best out-the-door price. Some dealerships will not entertain this approach but most will. This time Stokes was the clear winner with a very fair price and the by far easiest buying experience I have ever experienced. James Jay, our salesperson was exceptional and not pushy and our finance person, Paul Madden, could not have provided a better experience. This was our second car purchased from Stokes in the last couple of years and we will continue to go to them in the future.

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by meyak1111 on 08/12/2016

We purchased a used car from Stokes Honda North as is with no warranty. After 3 weeks the front CV axel started clicking indicating it needed to be replaced. We brought the car back to Honda and they had the car repaired no questions asked and charged us nothing. They did not have to do that but they really stood behind their sales. On top of that they had told us they would try and find an extra key for the car. When they couldn't find the key they just sent us over to Ford for a free key. These guys really stand behind the cars they sell. I would buy again from Stokes Honda North.

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by TurkeyTurk on 02/25/2016

Long story short, they sold me a 2013 "Certified" Honda Civic that was previously wreck which didn't show up in the CarFax. After 2 days of ownership the Fender popped out which left a gap between the door and the fender itself. I came in to lower payments, traded in a 2015 Subaru WRX, and ended up with a lemon. When I came back they "already sold my WRX" and the only thing they could do is step me up into a new 2015 for a "really good price". Which at the end of the day wasn't because they sold me a new car that had some damage of the front bumper... They called me in several times after the deal to do more paperwork that they forgot. Bottom line I will never buy from this dealership again and most likely never buy a Honda again. (When I called to make a complaint about the front end damage to Honda they stood behind the dealership) P.S. The sales person informed me that my WRX was a different animal and told me he test drove it the night before the sale. Basically abusing a car they didn't own. (while I was testing the civic out for a day) Very unprofessional! Good luck to whoever buys from these [non-permissible content removed].

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by NeverGo2SHN on 01/13/2016

The left hand doesn't know what the right hand is doing !! They deposited my check two days early after confirming with 3 people that it will be deposited on Friday. This caused me to go into overdraft, and charged an overdraft fee. And then they tried to charge me the $30 for the bounced check fee when it was their fault. I spent so much extra time fixing their mistake and no one took ownership over it they all kept blaming it on somebody else. There are [non-permissible content removed] in all money hungry.

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by binman89 on 01/02/2016

My husband and I had been looking at various dealerships for a few weeks and are so happy that we bought our 2016 Honda CRV from Stokes Honda over the Christmas holidays! We always felt comfortable with the sales team and were very satisfied with how they took the time to answer all of our questions. I was wavering between different models/colors/years for a while and never felt rushed. They worked with us to help us get a monthly payment that we felt comfortable with and provided a great service plan that covers basically everything! Other dealerships we had looked at pressured us to "buy today" and we did not get a honest feeling, but we had the total opposite experience at Stoke's! My husband and I are loving our new CRV!

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by jenhamacher12 on 06/15/2015

My husband and I were notified as soon as the Hrv's arrived, and showed up within a few hours to purchase one (5/18/15). We got there at 4:30 and didn't get out of there until 10:30!-- yes, you read that correctly. It took 6 hours to buy a car from this place!! We have nearly perfect credit, and had a nice Honda to trade in, and still it took this long. We were promised a test drive for this car we were buying (obviously), and kept asking our salesman when that test drive was going to happen, and in the 6 hours that we were there, he NEVER came up with the keys!!!! He kept saying that they were in boxes in the back and he was waiting on a manager to bring them out, or he was having trouble getting his hands on them because the dealership was so busy, etc etc. So we were there for SIX hours and never got to test drive the car!!!! We have an 8yr old and a 2 yr old, and the wait for them was painful to say the least. Our 2 year old was given a balloon off of one of the cars by a very nice salesman, only to have Lyndon,( I believe a sales manager?) Literally follow us outside and TAKE THE BALLOON OUT OF MY KIDS HAND, because "those balloons were for the cars, not for children". He then handed him a deflated balloon to play with.... I don't need to say anything else about this incident, do I? Customer service at its finest... My husband and I were then promised a tank of gas for "our troubles" with that experience. Moving on.. We had to schedule an appointment 2 weeks later to get the windows tinted, mud flaps put on, wheel locks installed, cargo tray added, and for the car to be detailed, as these things were included in the sales price, but hadn't been done at the time of purchase. We had an appointment for 8:30 am. I dropped my car off at 8:00, and was told that it would take NO MORE than 3 hours tops to finish the work, and that I would get a phone call when the car was ready. Fast forward to 3:00 pm, I had to call the dealership FOUR times before I was finally able to get in touch with someone dealing with my car. I was told that the car was just completed at 3:15….not 11:30 as promised. I was then dropped back off at the dealership to pick up my car. Our salesman, Don (who was supposed to be handling this scheduled work) then came up to me and said that they were so sorry, but the car wasn't ready yet, and while I was there, he wanted to know if I ever got insurance on the car... Wait, WHAT?!? We had had the car for 2 weeks at that point... He then said he would go ahead and take the insurance info from me and finish the financing paperwork... OK, what?!?! TWO HOURS after I arrived at the dealership, my husband showed up and demanded my car be brought to us, and that this was absolutely unacceptable. They then started saying that the car wasn't finished, and to bring it back for another detail when we wanted. When they brought the car back to me it had a HUGE scratch on the passenger door, and huge spots of rough wax that hadn't been polished off..it looked terrible! So after 9 hours, I got some tinted windows and a scratched up car.. The NEXT week, my husband showed up to ask why our trade in had not been paid off yet, and to ask when we were supposed to be getting our loan info for the new car... Get ready for this.. Our salesman said "It's funny that you bring that up, because I'm working on that right now...we actually lost your payoff information." WHAT?!?! Fast forward to today, Monday June 15th, and I still have NO loan/payment information, and my trade in is STILL not paid off, per my bank. At this point, I just want to drop this car off and get my old one back , and I would NEVER set foot in this place again. All of this being said, NO managers or supervisors have reached out to us, no one even cares. The ONLY person who has reached out to us, is an AMAZING salesman, Darnell. He has tried to go above and beyond to try to keep us happy, and he isn't even our salesman!!! If you've read this to this point, thank you, I really needed to get this out.

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by pi3war on 04/29/2015

Brent was so helpful all he did. He made buying the car easy as pie

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by alyssak on 12/11/2014

Stokes Honda was the absolute best to work with. They helped me get into a new car that was right for me and listened to everything that I was concerned about with my trade in. They did everything above and beyond. Go see Justin Rider!

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by oldbird1 on 08/08/2014

Our salesman, Robert, was fantastic. He listened carefully to my comments as we looked over the available Accords. After two test drives he had listened to my assessments and determined that I would be happy with a V6. After one drive, I was sold. Making the deal was another matter. I searched 3 websites to determine the fair market value for the MINI I was trading and the Accord I wanted to purchase. The sales team wasted our time with offers and counter offers finally coming to an agreement at the prices found on from my research. When it was time for our paperwork to be processed we were asked to complete a credit report so that they could make sure we were who we said we were. They were actually getting ready to process a credit application to "shop" for credit. We already had been pre approved at our credit union and had asked them many times if they had sent our agreement to the credit union so that the paperwork could be processed. We were taken into another room to finish the paper process and were presented with optional financing. It was at this time that we were told that the "bumper to bumper" warrenty that was "Included" with this "precertified" car came at a cost. We were never given the exact amount of the extra, we had to ask for the exact amounts. It was in excess of $3000. We were just given payment amounts. We have purchased 4 cars at Stokes. The past three experiences were fantastic and we were loyal to this dealership. I no longer feel that way. The offers were insulting. The double speak about "bumper to bumper" protection was a total deception. The refusal to contact my credit union after 3 requests was a total disregard for me as a customer. I would not recommend Stoke to anyone! If you do attempt to buy a car at this dealership beware that they will try to deceive you at every turn. I have never written a review in my life, but was so frustrated with the treatment I received that I have considered contacting the BBB.

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by Larlette on 06/19/2014

After my daughter totaled my 2012 Honda CRV, I found myself needing to replace it. I never considered going anywhere other than Stokes Honda. The are friendly, curtious, genuine, and accommodating. They made the re-buying experience very painless.

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by lovemyhonda6 on 04/25/2014

Recently bought a 2014 Honda CRV. The quickest buying experience I ever had. Called ahead and the car with all the options and color was ready to hop in a test drive. No pressure to buy and the deal I wanted was obtained. It was a surprise graduation gift for my daughter which they made possible to take a car in trade after I surprised her with it. Five star customer service !

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by ralph83 on 04/10/2014

Great customer service. They met ALL my expectations.

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by jjtwyatt_52688 on 04/09/2014

I recently purchased a 2014 Honda Accord Ex-L, I knew exactly what options and color I wanted and the price I wanted to pay. The staff did not try to sell me anything I did not want and worked with me to get to my bottom price line. I will definetely purchase another car from this dealership.

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by Jerrymoneer on 04/04/2014

I had a great experience buying two new cars everyone I met from the sales person to the manager to the finance director they were polite helpful and made my time there an excellent experience. I will go back and refer others to them

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by BarDawn on 03/29/2014

We were out of the country when I began the "car buying process".i e-mailed my want list and Garfield was assigned to us.We e-mailed several times(never once did he call my house) and when we decided on a car the simple process of negotiating price was over quickly.We arrived at the dealership and spent 2 hours with paper work and drove away with the car.Times past it was back and forth with the sales rep running to the manager then back to me now it was done effortlessly on the computer.Much simpler much nicer and the folks at Stokes much nicer.

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by libbsy on 03/20/2014

My new civic is the perfect car for me! The sales staff at Stokes Honda helped me to find the car that had everything a student needs...great gas mileage, a super low payment and it was no hassle to get delivery.

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by Taneisha on 01/29/2014

I recently purchased my 2013 Honda Accord EX 4DR Sedan from Stokes Honda North off Rivers Ave with assistances from one of the best and very thorough salesman there, Lyndon W. This day came through after one evening while driving down Rivers Ave in North Charleston, when I glanced over to my right at the Honda dealership, only to catch eye with the love I have been waiting for, my 2013 Honda Accord EX 4 Dr. I make a quick right turn only to find myself in the Honda lot, combing through the various colors and styles of the 2013 Honda Accords. On the day that I went to purchase my car, from beginning to end the overall experience was wonderful! This is one of my best and most fulfilling purchases ever. I love everything about my car, from its digital display Bluetooth capabilities to listen to my Pandora radio stations, to my right side camera and back up display. Thank you Stokes Honda North and Thank you Lyndon W!

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by traveler33 on 10/24/2013

I recently (October 2013) test drove a vehicle that was advertised online for $14K. After the test drive I asked what the final price to purchase was and I was quoted $17K. I asked why they increased the price by $3k and they said it was a reconditioning fee. I walked out of the store without purchasing the vehicle. I received a phone call 2 days later stating that they would waive the reconditioning fee. Too late folks! They are dishonest. Do not trust them and do not buy a used car from them.

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