O'Neil Nissan
Customer Reviews of O'Neil Nissan
O'Neil's Nissan
byon 12/24/2014
My experience with O'Neil Nissan has always been a very good experience over the years and it starts with the service manager Tom Olkowski, all of the Service Writers and the Mechanics who have kept all of my Nissan's in excellent condition.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Headlight Replacement Service
byon 12/19/2014
I received friendly and prompt service for a headlight replacement. I had not scheduled an appointment for this work. They also performed a multi-point inspection at no extra charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent service
byon 11/20/2014
Keep me informed as to what is needed in way of service. With price - so I can make an informed decision.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
O'Neil's service center
byon 11/16/2014
I purchased my car from O'Neil's Nissan, and have continued to trust them with servicing my car. They are friendly, professional, honest, and the area is always clean. I never feel that they will adding unnecessary services or bulking up the price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
O'Neil Nissan Service Team is Great
byon 11/14/2014
Service team is very good and service men seem to take an interest in your problems and talk to you about it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 11/07/2014
Great customer service! Went to have tires rotated and front headlight bulb replaced. Was in and out within 30 minutes. Good people and good prices. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Visit
byon 11/07/2014
Very friendly and answering all questions that I had since this was my first visit since buying car. Look forward to future inspection and oil changes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
O'Neil's is best
byon 11/06/2014
Sales and Service are friendly, knowledgeable, helpful, and they make you feel important and that your business really matters. I will kep going back to O'Neil's
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love the Service Team
byon 11/06/2014
As always, Everyone is so friendly and knowlegable. They always take care of me and now my son and daughter who are also driving Altimas. They always treat me like Family, whether in person or on the phone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tom Olkowski is the best service manager in the region
byon 05/15/2012
After purchasing my wife a used Armada, I took my 05 Maxima in to get an oil change and the tires rotated, Conor the quick lube service assistant was extremely polite and speedy. After the technicians performed a multi-point inspection they found a problem with my brakes. The repair was supposed to cost a fortune but Tom pulled some strings on the Nissan side and ended up saving me $300.00, what a relief. HIGHLY RECOMMEND this service department
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buyer Beware!!
byon 12/29/2011
Service Engine Soon light came on in my 2004 Nissan Quest. The diagnostic was run by a local independent service station, code was P0744 - torque converter clutch solenoid intermittent ($54). They do not do transmission work and recommended it be taken to a dealer. Based on the reviews on DealerRater.com, I took the car to O'Neil Nissan and explained that the situation and that the transmission seemed to be slipping during shifting. Fred Jankowski stated that they would need to run another diagnostic as they didn't accept the diagnosis of any other On Board Diagnostic reader and that, as their equipment cost $5,000, it would be the best $60 I could spend ($65 after taxes). The result was the same and they stated the car needed a solenoid kit. The kit was installed and the result was that the car behaved exactly the same as when I took it in. When questioned, Fred told me that the complaint was only the light was on and that was fixed. I reminded him that anyone could turn the light off and that the car would need to be driven to repopulate any error codes. He then told me that the tech said the transmission fluid was black and burned and that I would need a new transmission. I know this is untrue as after the initial diagnosis, the first thing I did was to check the level of the fluid and it appeared the normal red color. He said there was nothing more he could do and I should contact Tom Olkowski, the Service Manager. I left a voice mail for Tom (12/23/11)and have not yet received a return call (12/28/11). I took the car for a drive the next day and the Service Engine Soon light came back on. I took the car back, they performed the diagnostics again and got the same code (P0744) and also a new code of P0420 catalytic converter (I assume a sensor was either damaged or left disconnected during the previous service). I was again told that the transmission would need to be replaced. Fred was surprised that Tom hadn't returned my call but that Tom would be in the following day and I could talk to him then. I returned and spoke to Tom Chester who told me that Tom Olkowski was not in and would be on vacation the entire week. My recommendation would be to stay as far away from this dealer as possible. I have also lodged complaints with Nissan USA and the Better Business Bureau. Rated one star only because it wouldn't let me leave it at zero where it belongs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
They charged for tire rotation but that they did not perform
byon 02/05/2011
I went to have an oil change and tire rotation on 2/5/2011. They charged me for everything but they did NOT rotate the tires or check the tire pressure. They said the car would be ready in about an hour. However, after an hour, I still saw my car outside the garage. I didn't say anything. After another 10 minutes, they pulled my car in. I saw they pulled the car out after about 15 minutes. I was surprised they could do the job so quickly. However, when I picked up the car, I'm 95% sure that they didn't rotate the tires. The front tires have a lot more wear than the rear tires. I questioned then twice and they assure that they rotated the tires. When I got home, I wait about 2-3 hours till my tires get cold and I tested the tire pressure to see if the rear-driver side tire pressure is the same as I checked a week ago. Yes, it has the same tire pressure, 28 PSI, as I checked it last week (it should be 32 PSI by standard). Other tires have the same pressure as well, about 29-30 PSI. So, in conclusion, they neither check my tire pressure nor they rotated the tires. I just wonder if they even did the oil changed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Be very cautious - bad customer service + selling of lemons
byon 03/26/2010
I would seriously give great consideration to other dealerships that actually may care about a customer before giving them any business. In addition to questioning their level of professionalism I would be cautious about any used vehicles they currently have on the lot. I personally purchased a used car and for the several months that I've owned it's had nothing but problems since day 1. Despite raising the many issues all the way up to the President/owner of the dealership, no one has yet to apologize for my bad experience nor in general take ownership and resolve these matters. My only option at this point is to pursue further legal action and from the little research I've done, this is not something new for them. Again, I would be very cautious about doing any form of business with them. The integrity of their staff is very questionable - it's very obvious that they proactively sell lemons and their word is not worth much. Especially be careful in general if a vehicle is 5-6 yrs old, which seems to be their specialty. They know the lemon law doesn't apply and are only trying to push sales.
1 Comments