Reedman-Toll Chrysler Dodge Jeep Ram
Customer Reviews of Reedman-Toll Chrysler Dodge Jeep Ram
Oil Change
byon 11/11/2023
Great got in and out in a reasonable time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New tire
byon 09/20/2023
Brought my car in cause of a flat tire, I have tire insurance., was told on Monday that a new tire would arrive Tuesday and the car will be ready on Tuesday. I called in the morning and nobody could tell me the status, also that the service rep on my account was not in . I called back 3 hours later no answer except that are waiting for the tire to arrive. I called back , btw - nobody was calling me, and they said we can’t find the tire (this was around 3:30) again no call from Reedman. I called Wednesday morning was was told that the service rep was not in , will check on the status of the car, I finally received a reedman call at 11am that car was ready for pick up . When I picked up the car they told me the tire arrived Tuesday. Why wasn’t it completed on Tuesday? Why did the stories change?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service appointment
byon 09/18/2023
Courteous service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/28/2023
Excellent professional service…
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fixed me right up!
byon 06/23/2023
I noticed my car drifting and not driving as smooth as normal. I walked in for service. Within 1 hour it was diagnosed and determined that I needed new tires and a wheel alignment. They ordered my tires and the next day I brought it back in for repair. It took about 2 hours and I was on my way. I was upset that I had to spend so much money but the quality of service of worth it. I feel much better not about driving my car safely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 06/08/2023
I was in and out before I knew it and the service staff was very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance visit
byon 06/05/2023
Maintenance visit was done very timely and throughly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service is Superior
byon 05/23/2023
This is the only place I get my Jeep serviced. The customer service is superior and the work is always done in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty work
byon 03/01/2023
Replaced speaker under warranty , quick and efficient service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
jeep inspection
byon 02/01/2023
arrived at Reedman toll around 9am met with our service advisor Jordan she got all our paperwork together and got us settled in waiting room held door open so I could get my wife's wheelchair into building Jordan expedited our service session and got us done in a timely manner she even made sure our jeep was parked near the service entrance so there would be no problem in getting wheelchair by the car door to allow my wife to get in with no problem I can't say enough a out Jordan going beyond her job to assist us
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
You suck!!
byon 01/12/2023
The most unprofessional, inconvenient, rip off of all time! I have heard horror stories of this place and they proven to be the worst service group EVER!!! IF I HAD THE CHOICE OF GOING TO THEM AGAIN OR WALKING BARE FOOT ON HOT COALS TO MY DESTINATION... ID HAVE HOT FEET!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Jeep Service
byon 11/30/2022
I brought my 2018 Jeep Grand Cherokee in to Reedman for service due to my check engine light being on. The staff in the service department (Peggy Scenna and the service supervisor Mr Roberts) were quick to greet and help me and get me checked in for service. The service was excellent, my vehicle was taken care of, and Peggy set me up for a smooth rental process while my vehicle was being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible services all around
byon 11/18/2022
So I dropped my car the day before my scheduled appointment early at 4pm. Then the day of the appointment I didn't hear anything so I called at 4pm to check the status of my vehicle and said it wasn't looked at. I asked why wasn't I contact and he didn't really have an answer. The next day I had to call 3 seperate occasion and all three time they couldn't give me a definite answer. So In total my car was at the facility for 42 hrs. That is uncalled for
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
light came on for tire
byon 10/16/2022
took my jeep in for a tire light that came on, when i got their the light was off they check but couldnt find anything wrong. it happen again the next day. took it back in an they had to set me up for an appoint for 8 days later to check out why the light is on==
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
I highly recommend going to Reedman Toll!!
byon 10/07/2022
Everyone was polite and professional! My Inspection and Oil Change were completed in a timely manner. I would recommend they to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dennis Mullin Sr
byon 10/06/2022
5 week delay in getting the part for my Jeep, however that is not the dealers fault, everything else was great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change.
byon 09/30/2022
Peggy was frankly rude. She made comments about the service required and when I told her it was probably inappropriate, she denied making the comments. I was going to let the matter drop, but she approached her supervisor and said that I was commenting about about the bill and she denied again what she did. She then indicated to her supervisor that I lied about the entire situation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nelson Gutierrez
byon 08/12/2022
Reedman Toll staff members in the service department always gives me great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Battery Service
byon 08/05/2022
Went to dealership without an appointment for a battery issue…Dealership took my car while I waited and replaced battery and checked my vehicle all in less than 1 hour from my time of arrival and I was able to continue with my plans for the day…Excellent service…
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
STAY AWAY
byon 12/31/2015
Terrible service. The worst experience I have ever had at a shop. I had an 8:00 AM appointment for an inspection and check on some service lights on Monday and my new used car was not even looked at until Tuesday morning at which time I was told it would be all done by 4:00 PM. At 4:30 I was called to say my car needed brakes to pass inspection and the emissions was good. However, they didn't have brakes for a Wrangler in stock (how does a Jeep dealership not have brake pads in stock for a Wrangler) and would not get them until today, Wednesday. I call them at 11:00 AM today to find out the status of my car and they tell me its almost done and I can come over. I again reiterate that all it needed was brakes and a speed sensory to pass inspection. They responded yes. I was excited as I bought the car in New Jersey where it had failed inspection and had a red fail sticker on the front windshield. You guessed it, when I arrived at 3:00 today the car was in the parking lot with no inspection sticker and the red NJ failed sticker still on it. After immediately starting in on them the service writer tell me they were just "preparing the car for inspection", and "I had not approved the $54 for the inspection" (lie) I responded how moronic that sounded given the fact I approved over $700 in other repairs. What shop lets a car with temporary tags and 10 days to get an inspection done leave without the inspection and a big red fail sticker still on the windshield. So now we are going into day 4 and I still don't have my car. They could have rebuilt the engine by now. Poor communication, incompetence, and absolute lies. Stay away!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Dishonest service
byon 12/27/2015
Brought my car in for inspection and a brake issue. Was quoted $1700 for repairs, but a quick google search revealed the fair price sum to be about $700. Also found out later a lot of their recommended repairs were baseless and total lies to sell services. Don't make any fast decisions with these people. Get a second opinion. That being said when I bought my new car there 3 years ago it was at a good price. The finance office of course trys hard to wheel and deal you. But the service department is where they make the big money.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Yes
