Customer Reviews of Byers Ford
Byers Ford Delaware Ohio
byon 03/08/2024
They where great getting us a vehicle we wanted and in our price range. Great service was very happy with the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Byers Ford Delaware Ohio
byon 03/08/2024
They where great getting us a vehicle we wanted and in our price range. Great service was very happy with the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Byers Ford
byon 10/24/2023
Was an Awesome Experience from start to finish. Everyone was very friendly and professional. Were very helpful and understood what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Rapticious
byon 08/24/2023
Byers is awesome! I had been looking for a Bronco Raptor for 18 months. They came through and it's in my driveway! Thanks !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A smooth deal
byon 06/14/2023
Salesman Grant handled me and the sale perfectly. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mr
byon 03/19/2023
Low pressure, very helpful staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great car buying experience!
byon 02/10/2023
Working with Keaton, Dan, and Bill was truly a great experience. They communicated well and exhibited trust throughout the process. I'd recommend Byers Ford to my closest friends and family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The most irritating experience
byon 10/27/2022
It’s not the actual job they did that I’m about to complain about but the customer service of the service desk representatives! The lack of communication was wild to me. At first if it wasn’t instantly, I would get a text or call back in 24-48 hours but then everything went mute until I was asked to pickup my vehicle and to return the rental I only had for a week or two while my car was there from August 27th-October 18th. I had a lady named Tiffany who was my point of contact so I can only really speak I reference to her.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great staff!
byon 10/13/2022
Elijah was very friendly, easy to work with and made the process very smooth!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Top quality service
byon 09/09/2022
Excellent prompt service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I got in and out in a timely manner with all work being completed.
byon 09/01/2022
Sylvester was my service consultant. Two thumbs up!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2016 Escape
byon 08/31/2022
Tiffany in the service dept was very good and had open lines of communication
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honestly is best policy
byon 08/19/2022
They fixed my problem and told me it was a bad part that was still under warranty after originally letting me know it would cost a few hundred dollars to repair. They were very honest and did not charge me, will definitely return for service in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 07/07/2022
Service took about as long as they said it would. They text you when vehicle is ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service!
byon 06/17/2022
Sly and the service team at Byers did an amazing job. My vehicle had an unusual electrical issue that was almost impossible to track down. But they did it. They were very patient with me and over communicated as the job progressed. I can’t recommend these guys and Byers Ford enough. They are amazing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and quality work at a fair price
byon 05/27/2022
I bought my used 2015 Expedition at Byers in Delaware. Carson, Tiffany and some great mechanics have taken excellent care of it during maintenance and repairs. Unfortunately my Expedition likes this dealership as much as I do and has had a few repairs over the past year. The majority of the repairs were covered under their warranty (thanks Bill for talking me into it). I appreciate Mark staying in touch long after the sale, the great service, and quality work at a fair price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Elijah was outstanding!
byon 05/17/2022
Elijah was outstanding to deal with. His customer service and communication skills are second to none! He made the whole car buying experience a pleasure! I would recommend him to anyone buying a car. And the rest of the Byers team was really good too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great turn around!
byon 05/12/2022
I took my Explorer there for recall work. Dropped it off the night before and it was done next day! They even found a big problem I wasn’t aware of, but unfortunately had to take it back to another dealership for the warranty work. Wish I could’ve left it there for them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleased with experience.
byon 05/11/2022
Very pleased with sales process and professionalism.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quick and reliable service!
byon 04/25/2022
Quick and reliable service; no appt necessary for a basic oil change/ check up and they will complete within an hour. Always great and convenient service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor customer service
byon 04/19/2022
We dropped our car off on Thursday April 14th at 7:00 am. We did not receive any kind of communication from the service department. My husband left multiple messages both Thursday and Friday. Finally Friday April 15th around 5:00 pm my husband finally was able to speak to someone in the dealership and was told that was not there department but what they could see shoes the technician felt that he knew what was wrong with it and would follow up with us on Monday April 18th. That never happened again my husband left several messages and did not receive a returned phone call. I called and left a message for the General Manager and he did not return my phone call. My husband literally had to go to the seal ship to find out what was going on with our car. He was told what the problem was and the part had been ordered and that we could pick it up after 10:30 am on Tuesday April 19th. I again left the General Manager a second message and still no returned phone call. Late in the afternoon on April 19th I left my third and final message for the General Manager and still no returned phone all. I call Byers Toyota and spoke directly to their General Manager and he assured me that he would let the General Manager at Byers Ford would call me and that he would follow up with me. I still have not hear back from the Byers Form GM. I am appalled by the level of service that we did not receive and the fact everyone that I have tried to reach out to does not make it a priority to get in touch with an upset patron. I would recommend avoid Byers Ford Service Department at all cost.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 04/15/2022
Great experience. The staff was kind, knowledgeable and efficient. I brought my truck in for an oil change and a cross check of all fluids with no appointment and was in and out in less than 45 minutes. I will be bringing all of my vehicles to Byers Ford for all services going forward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Byers Auto is family owned and operated and has been serving Central Ohio in the automotive industry since 1897. Stop by our dealership located off State Route 23. We have a committed and knowledgeable staff that can help you with all of your automotive needs.
Not only do we offer an awesome array of excellent new Ford models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Ford lease for your specific needs.
For the entire car buying and ownership process, Byers Ford is here to help. If you are interested in more information about any of the products or services we have to offer here, come in and visit us soon! We are located at 1101 Columbus Pike Delaware, Ohio, and proudly serve drivers from Westerville OH, Lewis Center OH, Powell OH and Marysville OH as well.
1 Comments