Randy Marion Chevrolet Buick
Customer Reviews of Randy Marion Chevrolet Buick
Inspection
byon 01/07/2024
Dropped in for license inspection- able to get in right away which I appreciated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Oil change
byon 12/27/2022
Very friendly. Can get in relatively fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Issue still not resolved on my 2013silverado
byon 06/01/2022
I brought my truck in for ticking noise and also oil pressure fluctuate I have an AOL extended warranty and so they did all the information swap and so they got a hold of them to come out and my extended warranty company said that they did not provide enough information for them to justify spending $6000 to fix my truck because he said there’s nothing wrong with it and they could not provide enough information to justify what the dealership is claiming so I’m still with a broken truck and I have to fix it out of my own pocket because nobody on both ends of the dealership and the warranty company would verify I feel that both parties are wrong as the customer I’m getting screwed The only thing the dealership did right in this aspect was give me a rental so I can finish towing the job I was doing before I found the issue
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fast and easy inspection
byon 06/24/2021
Called for inspection and got one at a time that worked for me. Arrived at dealer and everything g went smoothly and quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Failure to honor warranty
byon 12/13/2017
I brought my HD3500 to Randy Marion in November 2017 because the transmission control module died. They repaired it and gave me a bill for over $1,000. This should have been covered by the 100,000 mile bumper-to-bumper warranty I purchased for over $ 3,000 when I bought the truck. It took me over a month to get repaid, but in the meantime caused me significant problems as I am disabled and need intense medical care periodically. They were positively rude, unapologetic and demeaning to me, doing the common talk down to the disabled person trick like we are incapable of thinking. I am disgusted with them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
The only reason I would ever come back here
byon 04/17/2017
Jason Sawyer, the detail manager helped me sort out the issues I was having, and schedule the appropriate appointment. He ensured my car was taken care of in the service department as well as detailing. I had a positive experience with the service department here...I would never buy a car here again, or recommend to anyone (see the review i wrote in the sales category).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Back in 1990 we opened this place with a few ideas. We knew that we wanted to treat our customers as the most important people in our dealership, because that's what they are. We knew that we always wanted to be friendly and that we wanted our customers to feel comfortable no matter what they came in here for. Finally, we knew that we should have multiple brands under this roof. That is why we have brought together some of the greatest GM brands with Chevrolet, Cadillac, and Buick. We pride ourselves on our huge selection, and we have built this selection for you. Customers should not come to a dealership and wait for the vehicle that they really wanted, or even worse, be forced to settle for a vehicle that they did not want in the first place. Come to Randy Marion Chevrolet Buick Cadillac where we can help you out with our helpful staff, our nearly endless knowledge, and our huge array of vehicular options.