John Hiester Chrysler Jeep Dodge Ram
Customer Reviews of John Hiester Chrysler Jeep Dodge Ram
Another Compass Bought
byon 12/29/2017
The concern I was shown . Helpfulness throughout both my visits . Service department guys were so nice and hospitable, as were Caullin and Matt , in Sales .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2017 Ram purchase
byon 12/27/2017
The salesman David Thompson and the Sales Manager were extremely professional and friendly throughout the entire process and I am very pleased with my new truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Experience
byon 12/27/2017
Awesome sales staff, great people to work with, very helpful and have no problem in going above and beyond for me. Thank you for an awesome truck and experience will always do business with you. A special thanks goes out to Patrick, great guy personally and very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great low Pressure Dealer!!
byon 12/19/2017
Patrick went all out to make sure my truck choice was decisive. He showed me everything I thought I wanted and explained the pros and cons of each so that I make a sound decision. As I said up front. Don't try to sell me a vehicle. Tell me what you have and I will buy from you if it fits my needs. Top Notch!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 scat pack charger
byon 12/13/2017
Great over all experience David Thomas helped me from day one with different installs changes everything up into I bought the vehicle. I don't like dealerships and he made my experience much more enjoyable. I would have not have brought a car if it was not for him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 12/10/2017
Patrick was very friendly, knowledgeable, and patient. It was rainy and cold but he made it a great experience by allowing me to test drive as many vehicles I needed to, to make the best selection/decision. He did not pressure me and that is extremely important to me. Billy was great to work with as well. Very satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase
byon 12/07/2017
Great experience. Staff went above and beyond. Very happy with purchase and staff. Never felt uncomfortable or pressured like other places.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying experience
byon 12/02/2017
Everyone was fast, sweet, and efficient. The best car buying experience we have had. Everyone went above and beyond to make sure we got what we needed in the price we needed. The whole staff was really great. Will tell everyone we know to buy from you all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Serivce
byon 11/30/2017
Rodney was a great sale rep. He took great care of me and make things happen in no time!! I would definitely recommend friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Truly the best!
byon 11/29/2017
Was the most stress free car purchase ever thanks to Shelby, our sales specialist. No pressure, was very friendly, sweet and helpful. We did have to wait for Finance to be free longer than we wanted, but once we were there, Paula made the process very easy. She is very knowledgeable and answered all of our questions. This dealership is the best I have been to. Staffed with professional, friendly, knowledgeable people. Will definitely give them return business and referrals. Go see them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 10/01/2017
Called about a specific carand they held it until we got there. Bought it after the test drive. they were also able to give us a very favorable interest rate, better than USAA. Very happy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great buying experiance
byon 09/30/2017
sales staff was very polite (Darrin). they waited for me to walk and look at the inventory before making themselves available to answer my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My car buying experience.
byon 09/03/2017
There was no pressure from anyone. I was given all the time I needed to look at the car. Everyone was very friendly and willing to help each other. All my questions were answered.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer
byon 08/08/2017
Fast service. Did have to wait for the finance person because she had several ahead of us, but Ms. Paula in finance and Chad the sales person was very nice and efficient. They made you feel at home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 07/21/2017
Rodney was absolutely excellent to work with and Paula was awesome helping getting the financing worked out. Would highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying a vehicle
byon 04/22/2017
My son and I usually dread going "car shopping", he hates it worse than I do but the people at this dealership made it an absolute pleasure. They were friendly, caring, and talked to us about a lot of things and at the same time moved the sale quickly. I bought a Nissan Altima and I dearly love it, and still getting used to it. Thank you so much Michael, Patrick and Paula. We enjoyed meeting all of you. Fay Martin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dodge Ram
byon 04/07/2017
Very knowledgeable on the truck and the options. My salesman was not pushy and was polite. It didn't take all day to negotiate to buy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 04/07/2017
Very friendly employees. I saw John Heister online, called about a vehicle, came in, worked out a deal, and drove away in a truck later that morning. It was a very professional experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor Customer Service
byon 11/07/2016
Drove 45 minutes to test drive a car advertised on their website at a phenomenal price. To our shock, the sales rep quoted a price $3,000 higher than what was on the website the night before. When questioned, he admitted online prices had gone up that morning due to Hurricane Matthew. He said auction vehicles were anticipated to increase due to rental companies holding onto them longer, thus creating a supply vs demand situation. Despite this perceived attempt at price gouging, we liked the car and moved into negotiations. We left after only a separation of a few hundred dollars and due to the treatment of our sales rep. He was repeatedly condescending and meeting our remarks with a level of passive aggressiveness that was off putting. We were told our offer wasn't going to be taken "to the tower" for manager review because it would be denied. So, we left with the understanding if the price dropped, I'd return. Less than a week later, our rep called asking to reopen negotiations and we had a deal. I was told paperwork would be ready and financing set the next day. I arrived as scheduled and proceeded to wait 1.5 hours in the dealership lobby, check in hand. I approached my sales rep to inquire about the delay. Without even looking up, he told me to "speak to the lady in the tower" and pointed over his shoulder. Off I went and found that finance had my paperwork ready. After signing, my rep met me in the lobby with the set of keys and said "We've kept you long enough. Here's the keys. Your car is parked over there." Again, he points over his shoulder to the parking lot. Not once did I receive a handshake from him or a "Thank You" for your business. I was left to go over my car alone, without assistance . The car was missing floor mats but I was too upset at this point to go back inside and bother him any further. I contacted the General Manager the next business day and received a response via email that he would be in touch soon after researching my complained. . That was on Oct. 24 and he still hasn't responded. Not impressed with their customer service skills.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Kelsey Pondo
byon 10/09/2016
I enjoyed how I found exactly what I wanted and I am happy with my purchase. The manager and salesperson did everything they could to make me a happy customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Challenger Purchase from Hiester Chrysler Jeep Dodge
byon 09/23/2016
Your team are kind professional and trustworthy. I am thankful for the support I received from them. John, If your team handles all transactions the way mine was handled, your business will continue to thrive. Best Regards, Ed Gyllenhammer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
