Town and Country Ford
Customer Reviews of Town and Country Ford
Service Advisor said: "If the car burns down then Ford will replace it".
byon 01/18/2024
Purchased a new car from Town and Country Ford in Charlotte. Sales manager overly pushy. Vehicle tires were overinflated. Vehicle had a fuel tank issue that took the dealership 3 weeks to fix after involving Ford Corporate. The service advisor, Steve Kinslow, did not want to deal with warranty work and ignored the issue for a week until Ford Corporate followed up. He said: "If the car burns down then Ford will replace it". They don't want to do any warranty work on any new vehicles they sale. Service advisor is just a sales guy. Service manager has a high school attitude playing games about service requests instead of helping solve issues. Such a bizzare, dysfunctional, greedy dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Town and Country Ford
byon 07/10/2023
I was completely satisfied with my experience. The job was ready when promised. The quality of the work was fantastic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Ford Explorer rear end damage
byon 07/03/2023
This was a rear end bumper/tow bar and exhaust repair on 2021 Ford Explorer. Mike, Laura and staff great to work with. They provide good communication excellent service and I’m so glad I picked this dealer Thanks Charlie
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2020 explorer
byon 03/15/2022
Bill got my car right in while I waited!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yes.
byon 03/11/2021
I purchased an SUV here in 2011, and I have this SUV serviced here annually. Great dealership with great employees. - Loyal Customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Ranger
byon 11/12/2020
I liked everything about my experience. No communication problems. Keep me informed about what they were doing. And my truck runs great again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 09/30/2020
Although I have many other resources to maintain my vehicle, I still bring my SUV to this dealership to keep up with regular maintenance. At the end, they always have a courtesy car wash which shows their appreciation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mrs Deal
byon 12/13/2019
The work was done on record time and they washed my car for which I am eternally grateful for
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied
byon 11/26/2019
Never had someone to stand over me while i made my payment. It wasn't done in the past, and i don't like that at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent professional service
byon 07/17/2019
This dealership consistently delivers excellent professional service, everyone who works there is nice, professional and experienced in their area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Town and Country Ford Charlotte NC
byon 10/30/2018
I needed my work vehicle serviced and state inspection and they got me in in a timely manner and I was very satisfied with the service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F150 40K Service Visit
byon 08/06/2018
I always get great service at Town & Country when I work with Bill Worthington!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Satisfaction
byon 07/17/2018
Flat tire, John Lomenzo was awesome, I called John he said bring it in., I pulled in to services and Jacob was waiting knowing what was needed, and replaced my tire in a very short time. The team was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 06/29/2018
Town and Country Ford always has good service. Personnel always to good care of me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor costomer service, read review.
byon 11/03/2017
I have never experienced such poor, disrespectful, unconcerned customer service. I only direct that statement to the the service department, not the dealer as a whole. Moreover, specifically a certain service advisor inwhich I will not name out of respect. I can and will go in further detail with other reviews, the BBB, and other customer support and complaint entities. I have driven Ford products my entire life, including operating Ford Crown Victoria vehicle for 18 years as police officer and deputy sheriff. I have delt with many Ford dealers in that time and have never experienced such an uttermost lack of simple and basic customer relation skills and communication, moreover such a lack of concern regarding rusting brake rotors on a vehicle with 24,000 miles on, the very same vehicle I transport my child in. I was so advised by the service advisor the following, " there is nothing I can do about it, I can show you a lot of cars on the lot with rust on the rotors". I don't care about other cars, just the one I own and transport my son in. In addition, I dropped my vehicle off early for a recall repair so I could make an appointment at the VA Hospital and didn't have time to walk around a car lot looking at other cars. Being a resonable, prudent, educated person I would stipulate that based on what the service advisor told me Ford Motor Company produces all there vehicle with brake rotors that will rust. Rust only gets worse and will compromise the structual integrity of such an important and safety component such as brake rotors. I'm sure if the vehicle in question was his and his family was in it his opinion or concern may be different. I understand he didn't manufacture the part or install it. However, such a lack of concern compilied with a bad attitude, and poor customer service skills is a poor representation of Town And County Ford and Ford Motor Company as a whole. To expound and extrapolate on my experience, the manner in which I was treated was directly proportanional to the manner inwhich I dropped it off. When I returned to get my vehicle after leaving the VA Hospital I was reviewing the paperwork when the same service advisor walked up behind me. I again expressed my safety concern regarding my brake rotors, he stated, " I can show you a 2017 Ford Mustang on the lot with rust on the brake rotors". I again stated that I don't have the time or inclination to walk around a lot looking at a car. Maybe he does have the time, or maybe he should adapt and change his problem solving and customer relation skills instead of wasting customers time looking at other cars. I am sure ther may be rust on other cars, I am concerned about mine and what I transport my child in. From what information I ascertained from him, and being a reasonable, prudent, informed, and educated person that many of Ford products have brake rotors that will rust, both new products and vehicles such as mine with 24,000 miles. To add insult to injury he just walked away from in mid-conversation regarding my safety concerns, I assume he didn't want to or couldn't address my concerns. I informed him I would follow-up with my concerns so any forth comming complaints and or negative reviews should be no surprise. When my vehicle was driven back into the service bay the employee got out and asked me if it was mine, I replied that it was and he walked away. I got in my vehicle and found my registration card on the floor and had to search for my key fob, finally found it between the seat and seatbelt, I would expect to at least be handed the keys. A 27 point inspection was have said to have been completed according to the paperwork but most of the information was left blank. In closing, there are other Ford dealear as well as other maufacture deals and shops. I will not return to this dealer nor will I refer anyone I know.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service on my ford truck
byon 06/15/2017
Very good as always, always prompt, on time, work done right, at good value too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
regular service call
byon 09/24/2016
the service was excellant and the people were exceptional. i would recommend town and country ford to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
CUSTOMER SERVICE EXCELLENCE....
byon 08/19/2016
I live in Dallas,NC about 35 miles from T and C, but I drive to Charlotte to have my car serviced. My go to service person is Bill. I tried Tindol Ford in Dallas and there is not comparison. I never feel that I am being taken advantage of because I'm a single woman. My vehicle is always serviced professionally and I have never had an issue with any service. I have nothing but rave reviews for Town and Country Ford and Bill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 07/15/2016
Have always enjoyed excellent service at Town and Country Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Mustang GT - 10,000mi. service
byon 05/25/2016
All went as expected and in a timely manner. The service writer Marc Page is especially courtiers and helpful. If you are a Mustang owner, I highly recommend that you specifically request Marc Page as your liaison for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast service at a reasonable price.
byon 05/04/2016
Brought my car in for service first thing in the morning and waited for it to be ready. Was able to have breakfast in the cafe while I waited and got work done on the WiFi. Car was ready when promised. Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments