Mohawk Honda
Customer Reviews of Mohawk Honda
Informative, Helpful, and Personable (Ashley Dobbs; Service Advisor)
byon 01/29/2019
The customer service skills and plethora of knowledge possessed by Ashley Dobbs, Service Advisor was both beneficial and reassuring. Ashley is a well-rounded professional in her industry and knows a lot about the different faucets of vehicles - sales, maintenance, services, buying vs. leasing and much more. Although I was at Mohawk Honda for a simple oil change and tire rotation, Ashley shared her various experiencing with me, which I truly appreciate. Ashley also communicates very well and kept me informed regarding the process of my vehicle. Although they were running behind due to the demands of other customers, she constantly checked-in on me to ensure I was content and comfortable. After my vehicle was complete, she went over all the information with me in detail and made sure I knew what took place. Ashley is personable, proficient, and transparent, which are crucial skills for a Service Advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nicole in Service is customer service driven
byon 08/19/2018
Nicole gave me personalized attention throughout the process of setting up a service appointment and getting my automobile repaired. I had a rough few days, and she patiently and professionally navigated through my car's need for service. It sounds simple enough - like she was just doing her job - but she could have treated me lesser, and didn't. She is definitely customer service driven. Thanks Nicole!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
CRV Air Bag Recall
byon 08/04/2016
I am a loyal Mohawk Honda costumer. ALL of my family's Honda's came from the old State Street, Schenectady location with this dealer. I have since carried this loyalty on with my family and was quite happy, even insisting that we buy both our Honda's from them and service them there because I had a very nice client/dealer relationship. I am now, not so pleased with my experience.... things have changed....they are not the dealer I once knew. Here is why.... I brought my CRV in with no known problems for the airbag recall on July 4th, 2016, I was given a civic instead of a CRV at the very least, with 2 kids and many things in tow. The Civic being brand new was nice but I later found out that the a/c was venting into the car, so I had VERY wet floors on the passenger side. I later got a CRV and was happy with no wet floor and more room for my family. When I was called saying my CRV was ready and the air bags had been replaced I was told I had a Laundry list of repairs on my CRV...including rear breaks. Now mind you.... I came into the dealer with NO KNOWN PROBLEMS. My car sat on the lot or did it, for a month and no one drove it and NOW I have $900. in repairs to make the car drive able and safe? REALLY!?!? Where is the moto..."We go out of our way to please you...." I know a lot of staff including Lisa Valentino, Mike the old service Manager, Jim Lynch (previous employee ) and Brian McKenna. Before this I had nothing be good things to say... Now I am annoyed and angry and feeling had by this dealer. I also can't believe if they say the go out of their way to please you they can't wash and vacuum your car while in for repairs or maintenance. I might be seeking a 2nd opinion on the repairs and my TRUST in the dealer is ...... well I am not sure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Fantastic and Uncompromising Service
byon 08/22/2012
The Service team including the body shop are all an excellent team that puts the greatest effort into customer service including a smile and an incredible job with fantastic service, unbeatable work and incredible wait time where one can watch TV, read the paper, work online and enjoy the greatest pastries, coffee and teas: all from a local and well known bakery - Villa Italia!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Second to None.....
byon 10/28/2009
I have been a customer of Mohawk Honda for many years...and recently ran into an issue with my Civic Hybrid. My problem was handled professionally at every level. This Service Department consistently provides excellent service.....not only technically......they "listen" to what the customer is asking/saying; and do their absolute best to provide what is needed. I have recently moved an hour away from the area, but will continue to be a loyal Mohawk Honda customer! Thank you ~~
- Recommend this dealer? Yes
Honda Service
byon 04/04/2009
Just want to let everyone know how impressed I am with Mohawk Honda! I recently drove from SC to NY for work and my Honda Accord began making a strange noise. I called and spoke to Micah in the service department and he took me right in. I was told immediately what needed to be done, and had the option of a rental (a Honda, I must add), since my car had to stay overnight due to the service needed. Being from the south, I am accustomed to hospitality. I must say, this staff is so much better than my longtime dealership back home. Very friendly. No beating around the bush. The guys even found and repaired something that was covered under warranty. Honesty still goes a long way with me. Hopefully, word of mouth will help to compliment them, hence this review! Kudos to Mohawk Honda of Schenectady, New York! Keep doing what you are doing! William Clifton Park, NY (transplanted via South Carolina)
- Recommend this dealer? Yes
