Friendly Honda
Customer Reviews of Friendly Honda
LOVE Friendly Honda!
byon 09/20/2022
Great service, responds promptly, addresses concerns, really took the time to make sure I was satisfied.
- Recommend this dealer? Yes
Service was fast
byon 10/29/2021
Had a 8am appointment and was out by 850am. Just had 3 keys made and programmed and multi point inspection done. The customer waiting area will. E very nice when it's all said and done.
- Recommend this dealer? Yes
Great experience
byon 10/23/2021
Service was excellent.. was not pushed into anything at all .. very friendly.. excellent experience would definitely recommend to anyone
- Recommend this dealer? Yes
Service
byon 10/21/2021
They have everything waiting for you when you arrive and they warranty the power train for the life of the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pilot Service Satisfaction
byon 04/08/2021
Michele Johnson always handles my Pilot care. I trust her opinion and pricing. I strongly recommend seeing Michele for your Honda service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding customer service
byon 07/18/2018
In June, I purchased a 2009 Honda Ridgeline from Friendly Honda, with 102,000 miles on the clock,and all major 100,000 mile service items replaced prior to sale: a like new vehicle. 2,500 miles and one month later the serp. belt jumped off its pulleys and I lost all power steering, when backing the truck into the garage at the end of the day, I called Friendly Service Dept. and was referred to a service manager, Brian. He agreed to have the vehicle towed in (50 miles away). 5 minutes later I had a call from the towing company and 2 hours later the vehicle was loaded and on its way back to Friendly Honda. Diagnosis: a broken alternator bolt. New serp. belt installed. Repair and towing performed at no cost to customer. Vehicle back in my hands 2 working days later. I was treated as you would treat a customer with a brand new vehicle - not as the buyer of a 9 year old used vehicle. Outstanding service: compliments to all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst service ever here
byon 03/12/2015
Sales department is excellent here . They will do anything to get you a car. they are excellent until something goes wrong and then they don't return your calls or emails as promised . Service department has missed a TON of things and dropped the ball way too many times . We had to file a corporate complaint about the horrendous service on all ends of this honda . I would reccomend no warranty through them and doing your scheduled maintance at a trusted mechanic , because they are not on top of the cars they "check" for service .
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Service and pricing
byon 03/03/2014
I was disappointed again by the surprise of the cost when I came in to pick up my car. I was using a $20 oil change coupon and asked that the engine lights be checked. It wasn't really a check engine light that was on but a tire pressure light, so I was told. They added air to my new this season snow tires and charged me $65 for the check engine light diag. labor. I had a note to call before any additional charges were put on and although they called to see if I wanted to do my $600 D-service and I said no not now (we don't have the $$ for that right now) I still walked in and had a $92 bill, not the $20 I expected. Not the first time I have been disappointed by the upsell and at the cost of the services. I really think that $65 dollars to add air to tires to turn off a light on my dash board is very high. I think this is my last time to use this dealership for services. After owning a Honda for over 14 years and this being the local dealership I am sorry to say I am no longer confident that they are a good deal. this has not been the first time I have been disappointed in the pricing for the type of service that needs to be done. There are many good car techs in the area so I will stop using this dealership for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Brought vehicle in for Service
byon 08/09/2011
I can say enough about the professionalism and great customer service the Service Dept. at Friendly Honda showed. Very knowledgeable staff. Would definitely bring my vehicle back for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly is just great to work with.
byon 08/04/2011
My service visits are always smooth, quick and easy. The staff is pleasant and I get a loaner car if I need one. I would recommend Friendly for any Honda sales or service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasure to work with.
byon 03/01/2011
This is my second vehicle I leased from Friendly and everyone is truly always friendly. The pricing is fair and I always get a loaner car when I need it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks for nothing
byon 12/20/2010
I purchased a Volkswagon from them about a year and 1/2 ago. I was very happy with the service then. In feb of this year my window fell into my car so I brought it back to this dealership where I purchased it, since it was under a warranty. They fixed the issue and everything went along swimmingly. Then a couple days ago the window fell yet again into the window so I figured let me bring it back to the dealership I purchased it at. This was the wrong thing to do. I was no longer under warranty and they told me it was a bad regulator. I later found out it was going to be 350 after taxes to fix. Upon finding out I got rather angry because they knew about this issue with the car back in February but yet they didn't fix it until it was no longer under warranty. My fiancee was then told that in February it wasn't faulty, and the guy who worked on it came from a volks dealership and knew about this issue. So if they knew about the issue why not fix it for us when they saw the first signs of it not working? So now I am stuck paying for something they could of easily fixed for me. Plus on top of it I waited 2 and 1/2 days for our car back and never recieved a loner car. I told them when I brought the car in, I needed it by Friday and yet they never called on Friday to let me know anything about it. I am so unhappy with this company and will never ever go back to this dealership, or service center again. If you have a problem under warranty then make sure it gets fixed then and there. Or you will deal with paying for it yourself when you are no longer under warranty!! BUYER BEWARE
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
UnFriendly Service
byon 08/13/2010
Dealerships are typically ready to take your money; but Friendly Service is a winner. My invoice was paid but the problem was not fixed, this was an incomplete job and repeated attempts to resolve the issue went ignored by even the service manager. The followup visit was met with a misdiagnosis of the problem (service tech invented another problem to blame it one) and an invoice for a diagnostic fee. Information on the service tickets re: the service performed was deceptive. Friendly Service does not represent the Honda brand very well. Friendly's Service department is dishonest, unreliable, and they certainly do not care about retaining customers. Based on this experience, I will never use Friendly Honda again for service or a car purchase.
1 Comments