Teddy Volkswagen
Customer Reviews of Teddy Volkswagen
Service department at Teddy Volkswagen
byon 11/28/2014
They treated me well ,very professional , made sure I understood every step of the process done to my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service from service department
byon 11/28/2014
I was treated well , The representative was able to answer all of my questions and made sure I was taken care of in a positive manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car seat ok on arrival, broken on receiving. Scam Service Center.
byon 02/03/2014
I don't know much about their sales dept., but I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I took my car in for a simple rattling noise under the car, they fixed it (heat shield was loose). Then they offered me like 8 different services for repair, which some are needed but not all. I declined all because I didn't feel like spending all that cash. Windshield washers aren't good (less than 3 months old - please!), O2 sensor is bad (where is the check engine or o2 sensor light?), headlight restoration ($179, yet I brought two entire headlight assemblies for $95), Coolant flush, and fuel injector flush, new brakes, etc.. Probably would cost few $1,000. So I pick up my car and what happens the driver seat is broken as in it slides back and forth and doesnt latch onto anything. They have some real big heavy mechanic that manhandle your vehicle. My pops and I have experienced it firsthand. No one admits to damaging the seat. They tell me in responsible for that and try to slap on another $375 to repair it. I brought it in working fine, and I get it back with the seat broken, so its my responsibility?? CRAZY... This is all from the service consultant Rishi. I asked for a manager - he's not available. I asked him to have a manager call me- he doesnt. Rishi calls back saying he spoke to his manager and the manager said its my fault and it couldnt have happened on one occasion, that its preexisting. I call again, ask for a manager. Eventually I speak with a guy named Anthony who I find out is a Sales agent, not a manager or anything to with Service. Said he would look into, never called me back, no vmail. I call back asking for him - he's in a meeting and unavailable. No phone call back, nothing.. this place was horrible. I really was angry and they treated a 12yr old customer like a piece of crap. I had enough of them, so I went in to pick up the car and was going to attempt to make a temp repair to the seat so I can drive safely and go to a reliable mechanic, but now they somehow made the seat immovable. UNBELIEAVBLE place this is. No one says anything to me whatsoever, no conversation, no phone call, no update. This place is done. Just lost a 12 yr. old customer. I swear I will rewrite this review everywhere I possibly can, and I will get the email addresses of their CEO, GM, Manager and fwd. them my terrible experience. If youre putting $ in their pocket, then they are happy go lucky nice individuals eager to assist you, but if youre cautious and into DIY on some things to save some $ they treat you like crap. What they basically said to me is if I bring my car in for something simple like an oil change and I get it back and the spark plug wires are broken, or my seat is broken, or my O2 sensor all of a sudden is no good, its my fault. They didnt even offer to pay half of the repairs, or work something out. They didnt even admit to breaking the damn thing. Horrible experience here. I want their bosses to know how low their customer service was and service is. I can't comment on sales, but their service was less than a star. Don't bring your vehicle in for service, but if you do, beware if you decline their recommendations, you might end up with some other problem. STAY AWAY!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Car seat ok on arrival, broken on receiving. Scam Service Center.
byon 02/03/2014
I don't know much about their sales dept., but I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I took my car in for a simple rattling noise under the car, they fixed it (heat shield was loose). Then they offered me like 8 different services for repair, which some are needed but not all. I declined all because I didn't feel like spending all that cash. Windshield washers aren't good (less than 3 months old - please!), O2 sensor is bad (where is the check engine or o2 sensor light?), headlight restoration ($179, yet I brought two entire headlight assemblies for $95), Coolant flush, and fuel injector flush, new brakes, etc.. Probably would cost few $1,000. So I pick up my car and what happens the driver seat is broken as in it slides back and forth and doesn't latch onto anything. They have some real big heavy mechanic that manhandle your vehicle. My pops and I have experienced it firsthand. No one admits to damaging the seat. They tell me in responsible for that and try to slap on another $375 to repair it. I brought it in working fine, and I get it back with the seat broken, so it's my responsibility?? CRAZY... This is all from the service consultant Rishi. I asked for a manager - he's not available. I asked him to have a manager call me- he doesn't. Rishi calls back saying he spoke to his manager and the manager said it's my fault and it couldn't have happened on one occasion, that its preexisting. I call again, ask for a manager. Eventually I speak with a guy named Anthony who I find out is a Sales agent, not a manager or anything to with Service. Said he would look into, never called me back, no vmail. I call back asking for him - he's in a meeting and unavailable. No phone call back, nothing.. this place was horrible. I really was angry and they treated a 12yr old customer like a piece of crap. I had enough of them, so I went in to pick up the car and was going to attempt to make a temp repair to the seat so I can drive safely and go to a reliable mechanic, but now they somehow made the seat immovable. UNBELIEAVBLE place this is. No one says anything to me whatsoever, no conversation, no phone call, no update. This place is done. Just lost a 12 yr. old customer. I swear I will rewrite this review everywhere I possibly can, and I will get the email addresses of their CEO, GM, Manager and fwd. them my terrible experience. If you're putting $ in their pocket, then they are happy go lucky nice individuals eager to assist you, but if you're cautious and into DIY on some things to save some $ they treat you like crap. What they basically said to me is if I bring my car in for something simple like an oil change and I get it back and the spark plug wires are broken, or my seat is broken, or my O2 sensor all of a sudden is no good, it's my fault. They didn't even offer to pay half of the repairs, or work something out. They didn't even admit to breaking the damn thing. Horrible experience here. I want their bosses to know how low their customer service was and service is. I can't comment on sales, but their service was less than a star. Don't bring your vehicle in for service, but if you do, beware if you decline their recommendations, you might end up with some other problem. STAY AWAY!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Big Apple VW: OUTRAGEOUS RIP-OFF
byon 03/16/2011
WARNING: DON"T DO IT! This was my first & last lease from Big Apple VW. Well, to start with, it's the kind of place where you have to stand at the service counter and wait until the ladies that work there finish their personal conversations. Then, maybe just maybe you can get their attention and they may acknowledge you. Then, apparently, you are stupid and nothing is covered under the warranty, even if it's in writing in the warranty. Automatic answer : "it's your fault"- so just don't ask, you'll only irritate them. Try their $300 oil change. Once you drop-off the car they will screw you without mercy, and you HAVE TO PAY whatever they choose. Aside from all this delight, the people that work there all suck and shouldn't be interfacing with the public. To the counter people, the guy who jockies the cars, the service manager, the mechanics: [violative content deleted] Nasty, unhelpful, cold. I am in sales myself and would never give anyone a bad review that didn't deserve it, and oh boy, do they deserve it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
This dealership lied!
byon 06/03/2010
My husband was told at our 50,000 miles service that our four tires and two bushings needed to be replaced. After going to another dealership for a second opinion (after an hour of through inspection and several mechanics later), the second dealership told my husband that there is nothing wrong with the bushings. I am so glad that we went to another dealership for a second opinion or we would have been conned an extra $500.00. We will never go to this dealership again.
- Recommend this dealer? No
Major Rip OFF!!
byon 08/28/2009
I went to this dealer and they charged me a fortune for a new ingnition coil. Over $700 and I had paid for a new coil from them before (I thought) when they told me I need the coil I looked back at receipts and found an earlier one. When I showed it to them they said that instance was a coil wire not the coil (even though the receipt said "ignition coil") and they had charged me around $300. 1 year later a very qualified mechanic after doing minor work told be at his shop it would be under $250!! Every time I have been there it is a major expense no matter how small the problem is.
- Recommend this dealer? No
Big apple VW SUCKS!!!!!
byon 08/14/2008
This dealership will charge you and arm and a leg for no reason. I went into this dealership because I had my engine light on. They told me that I have to change my ignition coil and it cost $800. I left the dealership and went to someone independent who told me all I had to do was change the spark plugs. He did and the problem was fixed. This dealership is a RIP-OFF and I wouldn't advise anyone to go there.
1 Comments