Customer Reviews of Castilone Chrysler Jeep Dodge Ram
Great service
byon 12/12/2023
Always willing to help, never had a problem with the service. Everything that needed to be fixed was fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not so great
byon 09/18/2023
Picked it up, ran for about two maybe three weeks and same issue. Poor workmanship.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Good dealership
byon 09/14/2023
Very courteous, everything handled well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Journey Rear Differential
byon 09/13/2023
Castilone Dodge diagnosed the problem correctly, needed viscous coupler as well as rear diff. I was worried it may be transmission related due to hard shifting, they were sure it was not the transmission. Work would have been done on time if the parts were available. Differential was back-ordered. 12 available at other dealers, first one arrived and was defective. We were given a rental due to warranty on first differential. Second differential took over two weeks to arrive from some other dealership. They were able to get me a price break on the the viscous coupler due to low mileage and lack of part availability.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service! Thank you!
byon 09/05/2023
Everyone was attentive, courteous, friendly and efficient. Great customer service! I always recommend this dealership to family and friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast service
byon 08/01/2023
I had my truck towed to Castilone because it wouldn't start. They found that the starter was bad, ordered a new one and had my truck ready for me to pick up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms Linda Galvani
byon 07/17/2023
Whenever we have to deal with the personnel in the agent area or the service area, we have always been treated well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/28/2023
Took my truck in for inspection. Their service was and timely!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
warranty work
byon 06/27/2023
lied to me, not trustworthy
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Dealership
byon 04/17/2023
I have purchased several vehicles from Castilone, and have been generally pleased with their dealership. They give me fair prices for their new vehicles and I have had great service from their service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 04/05/2023
Due for a NYS inspection. I was taken right in and finished in less than an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine and non-routine maintenance
byon 03/27/2023
Scheduled a NYS Inspection and replacement of serpentine belt; technician found left front tie rod starting to fail. Very happy that I could be scheduled for the Inspection and belt just two days out; many places in my area are a week to two weeks wait for an appointment. Repairs took the whole day, vs. 1/2 day due to the tie rod issue, but with an older car (2011 and 225,000 miles) I guess this comes with the territory. All things considered, I am happy with the repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service from Alex
byon 03/22/2023
Alex was very accommodating to us and also made sure our concerns were resolved in a timely fashion
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service work on 2021 Ram
byon 02/24/2023
Everyone there was kind and professional.....always a pleasure to work with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasant
byon 02/06/2023
Had warranty work done and it was done when they promised and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible customer service
byon 08/25/2016
Had a horrible experience at this dealership, I don't usually write reviews but this business does not provide quality services and charges for services that were not performed. I brought my car here for a detail and paid $215 for interior and exterior cleaning. This is slightly more than I typically pay for a detail but wanted the convenience of being in town. Typically my car looks and smells new after a detail...not after going here. Upon picking up my vehicle I was asked to go out and look it over, in front of the person who cleaned the car. I have never been asked to do this and thought it was awkward as the customer. From a distance the car looked fine (and it was in a dark garage). When driving home I began noticing things weren't clean...the windows, the dash, the middle compartment, the seats, the cup holders still had wrappers in them. The car mats were vacuumed, but not under them. Two doors were over buffed and had left marks. I called and was told to bring the vehicle back. I brought it back and it was kept for 2 days. The exterior was fixed. The windows were cleaned but with a cloth that had wax on it and were streaked. The seats, doors, and dash still had dust on them and had not been touched. I contacted the dealership again and was told I would be called back...I have left messages still no response. Horrible customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Amazing Service
byon 03/03/2014
On our way back to Canada, late at night we heard a terrible sound like a blown tire but it wasn't. We called the next morning and they took us in right away. The bolts that were needed were not in stock and not available nearby so they took the parts off another vehicle and replaced ours so we could go back home. They did all this within a couple of hours and for a very reasonable price... They were definitely about putting the customer first. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
