Royal Buick GMC
Customer Reviews of Royal Buick GMC
Left us high and dry with a defective vehicle
byon 08/19/2022
purchased a certified used vehicle from them at 30,000 miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicle for about 20 days. they replaced the transmission and 2 months later we had another issue and began getting error codes for the transmission. we brought the vehicle back and indicated that we'd like to trade it for something comparable since there is clearly major issues with the vehicle. the dealer gave us options that would cost us double our current payment or alternatively more than $100 per month. they also failed to respond to GM until GM asked for a manager. it should be noted that we paid full price for the vehicle when we purchased and did not negotiate and now they are leaving us high and dry with a severely defective vehicle. They literally currently have my exact vehicle color and miles and yet still expect me to pay more money per month.
Don't go anywhere else.
byon 06/17/2019
I've done a lot of shopping around at different dealerships, and Royal Buick GMC are by far the best. When I linked them to a comparable vehicle that had a lower base price than theirs, they didn't hesitate to make a very fair adjustment. First thing the next morning they had the car put aside with my name on it and ready for me to test drive. The paperwork was a breeze - no games, just great service. Kevin and Harry were honest and straightforward every step of the way. They are decent, hardworking people. Two days later they followed up with a phone call to make sure everything was to my liking. I will never go to any other dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Old Fashion UNCOMMON Sales Experience!!
byon 08/03/2016
KYLE, My salesman was very Profesional, Unusual For A Lad as young as he is. Kept on top of me to make sure I would get the requested vehicle AT THE BEST VALUE. Reminded me of my Veterans discount PLUS other Buick incentives. TOTALLY BLEW ME AWAY, with all the ATTENTION GIVEN. Now Harry, Kyle's, Put the whole package together WITHOUT THE USUAL PRESSURE from a Sales Manager. UTTERLY A SUPERB GENTLEMAN and FOR DESSERT THEIR FINANCE PERSON COMPLETING A WONDERFUL EXPERIENCE!! THANK YOU AGAIN TO ALL THREE!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Arcadia
byon 12/01/2015
Jason did a great job getting us into the car we wanted. The process was very smooth and quick. I am so glad we found Royal Buick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GMC Sierre 2500HD
byon 11/06/2015
The staff was very professional and listened. They heard what we needed and wanted and worked with us to find the right vehicle. The vehicle, GMC Sierra 2500HD, has exceeded our expectations. Patty Maciag, Rob Downs & Brian Chase were excellent. Thank you very much for the good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Royal Buick encire
byon 10/25/2015
It was terrific, you met my needs and requests. You even delivered my new car too my work. Not only was I impressed but so was everyone I spoke to and told. I will definitely recommend your dealership and of course my new Encore to any one looking for a new car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
EXCELLENT!!!
byon 09/16/2015
It was a pleasure dealing with my sales representative Alison and all the other members of the dealership who I came in contact with. It was a seamless process from start to finish. I would absolutely recommend anyone who wishes to purchase a new vehicle to make their first stop at "ROYAL".
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jason Steiger and Lucas and Harry and Mark were all professional
byon 09/02/2015
Everyone, especially Jason was extremely helpful and patient with me. The payment quoted was extactly what was at end of the deal. Jason called and kept me informed at every step of the way from the approval to the delievery of the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!
byon 08/14/2015
Brian C is an amazing salesman, my experience was very quick and painless due to his knowledge about all your new and used vehicles. I will definitely be giving his card out!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
my opinion
byon 06/23/2015
Pleasant salesman , very courteous and helped me make my decision without any problems . Finance department was very informative and explained all paperwork in detail. I was very satisfied with the professional manner I was treated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience
byon 05/23/2015
Both Amy & Alison were awesome. They replied to our numerous emails in a very short amount of time, which helped make our decision to lease with Royal Buick an easy one. They were both a pleasure to do business with at all times. We would highly recommend Royal Buick to our friends and associates alike.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I'll be back
byon 05/09/2015
From the moment I walked into the dealership I was treated with respect and consideration from your friendly staff. Allison was friendly and well informed. Everyone came by to say hi or to ask if I needed anything. I was very impressed with their professionalism.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Royal Pontiac GMC Wantage NJ rocks!!!
byon 05/02/2015
Harry and Mike are top notch.They located a truck I was looking for and picked it up and I had it two days later.The process was made very easy for by the two of them.5 minutes of paperwork with Mark and I was out the door.Thanks Mark.Love my new GMC Quicksilver Sierra 1500 SLT 4x4 6.2!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience
byon 02/27/2015
Best experience we've had at a dealership. Easy to work with, extremely knowledgeable and much more trustworthy then the other dealerships we visited.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience
byon 02/27/2015
Best experience we've had at a dealership. Easy to work with, extremely knowledgeable and much more trustworthy then the other dealerships we visited.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Royal treatment.
byon 12/23/2014
It was the fastest, easiest purchase ever. Lucas was the most knowledgeable salesperson I have ever done business with. Everyone we met treated us like "Royalty". The most follow-up and follow-through I have ever experienced. Royal certainly met our every expectation and then some.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 12/19/2014
Very professional and no sales pressure whatsoever. A family business with an excellent staff and great products to offer. I would recommend them to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Sales Experience - Ever!
byon 09/25/2014
Purchased a new GMC 2500 Sierra. Worked with Tony who was outstanding in Sales and completely made it the best buying experience ever. From the Trade-in to the final sale Tony was extremely thorough, easy to work with, honest, and really helped me and when I picked up the truck it was ready to roll and was in/out of the dealer in less than an hour.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Sierra 2500hd upgrade.
byon 09/10/2014
Everything went great at Royal. My only complant is that you did not have what I was looking for and I had to wait to get it. However you delivered and I am loving my new truck! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great buy-Great salesman
byon 11/30/2013
We bought a 2013 GMC Terrain and traded in a Toyota truck that was three years old. We got a fantastic trade in on our car and a good deal on the new one. The sales people couldn't have been nicer and more fair. Our salesman Nick was exceptional. He was personable, knowledgeable, and NO pressure. Nice difference from most dealerships. Financing officer was more than fair. Great experience and would highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
bought the SLT2 GMC and trade in
byon 07/29/2013
Best price, very honest, I got also the best price for my trade in (= blue book), very pleasent and helpful, excelent service. I live 1 hour far from them but it was worth the trip and I will get back to them gain. sale manager: Josh B.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2 Comments