Green Brook Buick GMC
Customer Reviews of Green Brook Buick GMC
Buick Lacrosse maintenance service
byon 05/01/2023
Service was great as usual since I’ve been coming here for over 17 years with my cars! Everyone is courteous, professional, honest and accommodating!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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byon 12/27/2022
Process was quick and easy! Michelle from the service department is wonderful and always a pleasure to deal with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GREAT SERVICE DEPARTMENT ALL AROUND
byon 06/24/2021
Belive me i have been to a lot of service departments at different dealerships thru the years. This one hands down has the best bunch of experianced and honest guys around. I want to mention tony tiano, he has been the consumate professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Fail
byon 07/21/2019
Service was completed on the vehicle, although I was not notified. I had my 9 yr old son with me and we were waiting upstairs without any notification that the car was ready. It wasn't until I notified him at the service desk that I was leaving with a ride and asked if he had any updates, did he then get up to check. He said let me check and low and behold the car was sitting in the lot completed. Frustrated was an understatement. Hopefully next time, I can work with Fred. He gets you in and out, and definitely keeps you updated. I would only recommend this dealership if you work with Fred in service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/04/2018
Great service great people!! Always satisfied here, they are the best !!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Surprise Cleaning
byon 05/12/2016
I was able to get my car serviced quickly. I was treated respectfully, and I was delighted to see that my car was not only serviced but also received a thorough cleaning. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Green Brook Buick/GMC Service Dept is Excellent
byon 05/05/2016
Excellent Customer Service, Friendly and Cooperative Staff, Vehicle well taken care of
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't trust this dealer. Complete Rip off
byon 04/28/2014
Don't trust this dealer. will never do business with this dealership or recommend anybody to use them they are a complete rip off. Worst customer service, [non-permissible content removed].I used them to change my 2006 Hummer H2 Limo transmission. They were jumping all over me to get the business when I was still shopping around for best prices saying that they will provide me 100,000 miles or 3 years warranty on parts as well as labor on the new Transmission. As soon as I decides to go with them and towed the limo to them they took off the old transmission out and claimed that they ordered the new Transmission from GM. After two weeks they told me they got the wrong Transmission and have to wait for a new one to come in. One week later they called and said that the car is ready so I went to pick it up and started driving the car that seemed to be not normal but I said may be it takes a little time to be normal and half way home the Transmission stopped shifting and got stuck on the second gear and won't shift and then totally stopped. I called the towing and had to spend $500 to tow it back to them. The next day I called which was Saturday and told Anthony about what happened and his answer was it can't be the transmission because it's brand new. Obviously they didn't even test drive the car after it was fixed because they would known right away that there was something wrong. and he said they can't touch it until Monday because it's too big of car and they don't have the space for it which amazed me because they had all the space for it when they were trying to get my business. Anyway Monday comes no response until Thursday when I had to get really angry on the phone trying to explain that this is a business car and that I lose money everyday it's parked but they didn't seem to care. Next day Anthony calls me saying that the transmission needed to be reprogrammed but the car also needs a transfer case which of course gave me a premium price because he knows that I wouldn't spend more money on towing and I had to say yes. Long story short that transfer case took two week to finish and their excuse always is that the car is too big and hard to work on so it takes them time to do anything on it which also was never the story in the beginning when they wanted to get my business when I was still shopping around. After all done I Paid almost $6000 plus all the towing plus the loss of use for a whole month off business during the busiest time of the year (Christmas Time). less than 4 months after the new transmission and new transfer case replaced and less than a 1000 miles on the limo. The Limo was on the way to pickup clients and all of a sudden smoke started to come from underneath the car so driver stopped right way to find transmission fluid leaking and car won't move. Called the towing and Towed it back to Greenbrook. Two days later they called me and said that its only a hose that for some reason came off and cause Transmission fluid to leak and that it will just need a new clamp change for the hose that takes the Trans fluid from the Transmission to the Trans cooler and a new built that slipped off because of the leak so I said ok please try to finish before Friday because I have scheduled reservations for the limo in the weekend. On Thursday Ricky called and said that the car is ready for pickup and that everything is good to go. So I said can u please test drive the car to make sure everything is good before I come because I have had a bad experience the last time and dont want to get stuck on the road and pay for towing again. So he said they already did but will do again. End of business day on Thursday he calls me back saying that the transmission is acting up and not shifting properly and they will try to reprogram it but if it's the transmission it won't be covered under the warranty and I was like whaaaaat howwwww whyyyyy. The only reason I went with you guys was because of the warranty and you are telling me after spending $6000 and less than 1000 miles On The car u r telling me no warranty he said because they didn't replace that hose that came off and caused the Transmission fluid to leak and transmission to break down and I said you must be kidding me. it is 100% your fault because you must have not connected it back tight after replacing the transmission and that's why it came off. He started to give me BS stories on how its not related to what they did. Anyway he said he is waiting on his boss Lou who was in a meeting to make a decision and get back to me. Of course the next day comes and no answer so I called him again and he said that he didn't find out yet. I took a ride there to see what's going on. Ricky took me into Lou's office who was very rude from the beginning giving me all the BS stories on how a hose that connects right to the transmission they replaced and of course had to disconnect from the old transmission and connect to the new transmission has absolutely nothing to do with the transmission they replaced which got me so aggravated and felt that Im being so ripped off and cheated and called the police who came to do a report and of course will take these [non-permissible content removed] to court. Would never ever do business or recommend anybody to do any kind of business with this dishonest, disrespectful and [non-permissible content removed] at Green Brook Buick GMC.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service - Excellent
byon 09/24/2013
Always good, always professional. Would highly recommend. Great quality.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 05/06/2013
From the moment I walked in the service area I was greeted warmly and professionally. Service to vehicle and future service was explained fully.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great for me
byon 01/05/2010
I have been to this dealer numerous times for warranty service and was very pleasantly surprised by the way I was treated. Did not purchase my vehicle form them, but still treated me like an important customer. Am starting to think my 2005 GMC is getting a little worn, and may be looking for a new vehicle soon. Having a hard time thinking about not buying one of their brands because I really am happy with having them work on my vehicle, they may still have a little BS in their talk, but that might just be what I inherently believe everyone in the auto industry has.
- Recommend this dealer? Yes
Bad Experience with this dealer
byon 08/04/2009
I am writing to let you know that this is my second very unpleasant visit at your dealership. I did the service on my Pontiac G6 last Saturday, Aug 1st. The service guy recommended me the 18,000 mile service and showed me the book says that it includes oil change, tire rotation, and air filer, and etc, and I went for it. However, when I picked up my car and drove home, I found that there is no air filter changed on the summary sheet the dealer give me. I called, the guy first told me there were two books in front of him and none of them says there is an air filter change included in the 18,000 mile service! Then I pointed out the page and which line says air filter is included in this service from that service book. Then, the guy hold me for a few second, and without any "Sorry", told me they did forget the air filter change!! I was first impressed by his ignorance about the services they provided and then shocked by his no intendancy to apologize at all! He asked me to drive back to your dealer and said it is ONLY 10 min drive from my home (Piscataway) to you, sounds like it is not a big deal or not a big trouble for me at all. Moreover, this kind of unprofessional experience I encountered at your dealership is not the first time! About a year ago, I went to your dealer because one of my tires had low tire pressure. On my first visit, your guy told me they couldn't diagnose the problem and suggest me to go to a tire professional to fix the problem. (Have you ever heard of this kind of joke? Where else could be more professional to fix the Pontiac problem beside the Pontiac dealer?) A few hours later, the resetted tire pressure went low again, unsurprisingly. I did go to STS and they suggest me to go back to your dealer again. And on my second visit at your dealer, you did find a nail underneath the tire. What an unprofessional auto shop that cannot even diagnose the low tire pressure problem only because of a nail! Ever since I moved to NJ, I selected and trust your dealership as my first choice to maintain my Pontiac G6, 2007. However, after these two years experiences, I am kind of disappointed and thinking about change to another dealership. Thank you for providing me this opportunity to express my dissatisfaction.
- Recommend this dealer? No
1 Comments