Customer Reviews of Mercedes-Benz Of Reno
Paul B
byon 03/29/2024
The sales team were welcoming, knowledgable, took time to show and explain each vehicle options. My sales person Akeem was great. He followed up, had good customer service and patience. The finance team and Javier the technical specialist were excellent. Good overall experience. I purchased a GLE.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of a 2018 RAV4
byon 03/23/2024
Steve was very helpful and walked us through the whole process. We brought cash and I guess it was a problem for the finance manager, but we didn’t know otherwise we would’ve brought a check.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Reno Mercedes Benz Offers Excellent Service
byon 01/27/2024
At year-end 2023 I traded in my 2020 GLE for a 2024 GLE 53. From the new GM, Tom, to Sales Manager, Nick, my AMG Sales Specialist, Chance and my new Service Advisor, Desiree, I received top-notch, friendly and professional service. My trade-in and new financing through MBFS was an equally top notch experience. Having moved from Las Vegas two years ago, and after over 13 years of great experiences with Fletcher Jones MB, I was thrilled to experience the same high level of service and care.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sale by Akeem
byon 01/05/2024
We had Akeem Smiley as our sales rep. We couldn't ask for a nicer young man. He did everything he was able t make sure we were happy with our purchase and t get a good price on our old car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great selections of vehicles
byon 11/26/2023
I am very picky when it comes to choosing the vehicle color and options. Even though I had a hard time finding the right vehicle at even bigger dealerships, I was able to find the right car here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Car buying experience
byon 11/15/2023
In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience!
byon 10/03/2023
Jaclyn spent hours with me picking out the perfect car and going over all the options that I liked. She made the process fun and stress free! Nicholas was also great, very knowledgeable and professional. Best customer service in Reno!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
byon 09/04/2023
Our sales person, Allison, was wonderful. She was helpful-courteous- and informative without being pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly professional team.
byon 07/21/2023
I was impressed by the professionalism and teamwork in the team. I spoke with one individual, but on successive visits we were helped by others just as capably. Got a wonderful car at a reasonable price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great car buying experience
byon 07/20/2023
Working with Dave Rowe at Mercedes Benz of Reno was a great car buying experience. He was extremely professional, always got back to me right away when I had questions and worked hard to find exactly the car I was looking for. He was great and I would highly recommend working with him and the team at Mercedes Benz of Reno.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Experience
byon 07/12/2023
The best sales people!! So helpful and willing to work with you on prices. Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of Mercedes Benz in Reno Nevada
byon 07/01/2023
Excellent service, patient, thorough and pleasure to work with. Dave, Steven, Scott and Nick were excellent throughout the process. And, we LOVE our car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought Used Car - Good Experience
byon 06/16/2023
Bought a used car recently. It was in great condition. Those helping were very knowledgeable and friendly. It was a long, but pleasant experience. I did not have all the information I needed on hand, and the staff was very accommodating. Chance was great to work with, his boss should give him a raise. The showroom was very nice and clean. Lots of snacks and fancy coffees In the waiting/lounge room. Got the keys same day for car and drove home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
G63
byon 06/04/2023
Dave Rowe provided professional and timely guidance through the process of building, ordering, and taking delivery of my G63. It's not an easy thing to purchase a $200K vehicle, working with Dave not only produced the desired results but was smooth and efficient. Will certainly use him for future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto purchase
byon 02/15/2023
Amazing experience, no haggling necessary!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought 580s
byon 02/03/2023
Smooth deal
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes Benz of Reno
byon 01/31/2023
Friendly and efficient dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing experience
byon 01/26/2023
We are so happy with our new car, John was exceptional. He made the buying process quick and easy and he even got us a lower interest rate!!! Our car was beautiful and clean when my husband picked it up. Everyone was so helpful!! Thank you Cargurus and Mercedes-Benz of Reno Auto-Nation!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very nice folks
byon 01/18/2023
They are the kind of dealer that you feel good about doing business with. Very knowledgeable about the vehicles they sell.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Reno Mercedes buying experience
byon 12/30/2022
We have purchased three cars from The Reno Mercedes dealership and have always received excellent and professional assistance from the sales staff there. Any questions we have are always answered courteously and with detailed answers. There is absolutely no pressure from the sales staff. We would recommend them without any hesitation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Rep was great
byon 12/27/2022
Sales Rep Joshua Winters was great and very accommodating, he made purchasing a car far easier than expected.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments