Customer Reviews of AutoNation Buick GMC Henderson
GMC Terrain
byon 04/01/2024
Went in for routine oil change and tire rotation..very pleased with their service team.. will continue to be a loyal customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/04/2023
Team was professional and honest
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on my Buick Vehicle
byon 11/30/2023
I had my car serviced at Buick GMC AutoNation and I was very pleased with the service. They were very professional and took my car in to be serviced immediately upon my arrival.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance service to car
byon 11/30/2023
I had the car in for its first service.- routine maintenanc.e Service agent was very helpful. Made the process and checkin easy. I waited in the comfortable lounge- took about one hour. Best part - my first service was complimentary -and they even washed my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change & Transmission service
byon 11/30/2023
I was greeted immediately after pulling into the service area. Then taken to my service rep who very polite and friendly that scheduled my oil change took my extended warranty info. When I told him I wanted my transmission looked at he told me it would take 5-7 days and I would have to leave my car there until they had service tech available. That did not work for me! I can not be without a vehicle for that lenght time. I thought Buick Autonation should put my name on a list and call me when I was next in line and a service tech was available to look at the transmission. I ended up going to a transmission shop and made an appointment for two days later. Other than the service was great! I would recommend this dealer because of the amount of time you have to leave you car to be serviced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always great
byon 11/13/2023
I had a warning light come on about my driver assist needed repair early one evening, I called to get it looked at just before they closed. I had my appointment when they opened the next day. They took the car back to see what the problem was and it was an easy fix and I was on my way in about 10 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy truck
byon 11/02/2023
I just got a oil change but I was in and out in a hour 😊
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 STAR SERVICE!
byon 10/22/2023
AutoNation Buick GMC Henderson, and especially Juanita, handled our entire experience with incredible dedication, positivity, and complete efficiency. Our car was serviced as soon as possible, and she went above and beyond to communicate with our warranty provider, ensure the parts were delivered in a timely manner, and help us to get our vehicle back in time for an important family event. She was amazing, and your company is fortunate to have her, as well as her competent and excellent team! Thank you for making sure our car repair was such an easy experience! We will be back to AutoNation Buick GMC Henderson for anything and everything we need!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/19/2023
I have been completely happy with the service I receive at Auto Nation. They understand the concept of customer service. Professional experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 Yukon Transmission Fluid
byon 10/15/2023
Took vehicle to get transmission fluid exchange. Was able to make an early appointment and got it back on time as promised. Vehicle was cleaned for pick up too. Service advisor was friendly and welcoming and asked if I had any other concerns.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brakes
byon 10/06/2023
I was told my brake pads needed replacement as well as my front rotors at an oil change visit. I made the visit four months later. They called and told me I needed all my rotors replaced. I was surprised I needed two rotors replaced but to replace all four seemed very abnormal so I asked if it was really necessary. They said ok maybe just the front. I didn’t get to see the rotors so I’m already suspicious and thinking they are trying to sell me on stuff I don’t need. Then they called back and said I needed a front motor mount replaced. It was $1000. I said I haven’t noticed vibration or clunking so I was gonna pass. Basically I went in thinking I might spend $1000 for brake pads but ended up getting the front rotors done and pads for $1600. But if I would have done all they wanted me to do I would have spent $4000. I just feel like they were trying to upscale me on everything. I lost my trust in them. I’ve been going there for 2.5 years and haven’t felt like that but the people there are all different and I can’t go there anymore. They lost my trust.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Poor service visit
byon 10/04/2023
For being a first visit for a oil change and 90 day chec up it took 2 1/2 hours and when completed I was never told anything about the service. I was asked to sign in 2 places and my car was outside. You would think that you would get some feedback from a service advisor about the vehicle or asked if there was any questions. Very POOR handling of a first time visit. Will consider highly going to a different location for services.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
20,000 mile Service Plus
byon 09/25/2023
Service was quick and easy. Ron was friendly and responsive to my truck’s issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great thanks Rodrigo
byon 09/18/2023
Rodrigo is great! He stayed consistent in following up with my husband and I on car parts and insured it was all covered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Urgent service
byon 09/12/2023
Batt died, purchased lifetime battery replacement, service completed sooner than expected without an appointment. Great team, will always return for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Appreciate the service
byon 08/29/2023
Took my car in for recall. Was helped by two people in the service department. They both had outstanding customer service. Ron S. is the one I dealt with most. Great personality. Waited in their lounge while the service was done. It was clean and comfortable. Car was done rather quickly. I will definitely return to this dealership for all of my GMC services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst customer service ever!
byon 08/17/2023
Bought my car through Autonation. Bought the extended warranty. Took my car to Autonation GMC on Friday, 8/4. I was told they would work on the car either Tuesday or Wednesday the following week. Wednesday I called and talked to Ron the Service Advisor and he said they should start on the car tomorrow (Thursday) or Friday. I call Thursday to get an update, had to leave a message because they dont believe in answering the damn phones...no call back. Called Friday, left another message, no call back. Monday, call again in the morning, leave another message still no call back. So I drive out to the shop, talk to the Service Manager who promises me they will get to it the next day. The next day Ron magically calls and says they cant do anything I need to take it to Jeep. WILL NEVER GO BACK TO GMC AUTONATION.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
AutoNation Service
byon 08/01/2023
The Assistant Service Manager was friendly, courteous, and professional..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Experience getting Service
byon 07/14/2023
No issues or problems. Handled professionally. No complaints
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Repair
byon 07/14/2023
Ronald Sharp was a great service advisor to work with. He kept me informed & got things done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Recalls on my vehicle
byon 07/06/2023
Service was great! Drop off & pick up so easy & fast. I needed a ride home, the gentleman was so amazing. He made me feel very comfortable. The gentleman that helped with my services was the best!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments