Customer Reviews of Suntrup Buick GMC
Service Appt.
byon 05/05/2023
Think twice if you are taking your car to Suntrup Buick GMC. I took my new GMC terrain for a repair on March 27 and had the worst experience. I JUST got the car back today, May 4. Three parts needed to be replaced, two were in stock and it took them over a month to find the third part. I understand the difficulties of finding parts these days, but instead of being honest, week after week I was told by the Service Advisor, Tim, that “we could get the part any day now”. During that time he did nothing to put me in a loaner and kept telling me their loaner cars were unavailable. For.A.Month. I had rental car insurance coverage for several weeks, but after that point I was paying everything out of pocket and Tim was completely unsympathetic to my situation and did nothing whatsoever to remedy the situation. Finally on May 1st, on a voicemail I was told they found the part. In his message Tim promised me that “as soon as we get the part we will have it installed”. Tim called on Wednesday morning, May 3rd, saying the part arrived and that he would let the service tech know as soon as he arrived so they could get the part installed ASAP. He also told me I would receive a call when the work was done. I expected a call later that day, but that didn’t happen. Rather, I called them in the early evening to get an update and was told, “looks like we haven’t even gotten around to your car yet.” Once again, false promises by Tim. I asked to speak to the Parts and Service Director, Chuck, and was told he would call me before they closed. Never got a call. They finally installed the part and I picked up my car today, May 4th, after work. The complete lack of customer service, incompetence and dishonesty is mind blowing and extremely disappointing. Despite Suntrup Buick GMC being by far the closest dealership to me, I will never do business with them again and will gladly drive farther to another GMC dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
oil change
byon 12/12/2022
always quick to get the service completed. Would like feed back in brakes and tires things that may need to be done soon. Also would be nice to have the vehicle cleaned like the salesman had said when we purchased the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Suntrup Buick service
byon 02/04/2021
Had oil change appointment, got in early they took car straight back did job quick and efficiently.service manger stop in waiting room had conversation and treated me with respect couldn’t ask for anything else
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 02/28/2019
First off, I wanted to give a shout out to Casey Richards. Her customer service is top notch! She is one of the most pleasant people to work with in the service industry. Recently brought in my 2018 Acadia for a park-to-shift issue. The issue was covered under warranty and Suntrup GMC was quick to order the part and get me in within the week. With their prompt service, they were able to get the issue corrected within a couple of hours after dropping the vehicle off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mostly good, they missed one thing
byon 03/03/2018
I received a recall notice for my airbag and made the appointment to get it replaced. I also went ahead and scheduled an oil change and other minor regular maintenance as long as I was going in. After a two hour wait I was informed that they did not have the airbag, but all the other work was completed. I do not know what went wrong there, but having to come back nearly a month later was not anticipated nor appreciated. In the end the car is fixed up and running well. Nuisances happen. I will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
If you live anywhere near St. Charles and you are searching for a Buick or GMC vehicle, we are here at Suntrup Buick GMC in St. Peters, MO. We have a huge selection of GM vehicles. Your St. Louis Buick and GMC dealer alternative is open 6 days a week.
Suntrup Buick GMC in St. Peters, MO also has a great selection of used vehicles. Come and see why GM-certified used vehicles are the best kind of pre-owned vehicles. All of our used vehicles have gone through a complete vehicle inspection, and come with warranties and maintenance plans. Suntrup Buick GMC in St. Peters is your St. Charles, O'Fallon and St. Louis Buick and GMC dealer alternative, providing auto service and maintenance to all the surrounding cities.
Located at Highway 70 and the Cave Springs exit in St. Peters, our GM Certified Service Department is regionally recognized for customer satisfaction. Visit us online at http://suntrupbuickgmc.com/ or give us a call at (636) 939-0800.
1 Comments