Customer Reviews of AutoNation Ford White Bear Lake
Fast friendly service.
byon 12/29/2023
Took our truck in for service. Was gave an estimated time frame of completion. It was done earlier than expected. Repairs done correctly and Troy was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 12/13/2023
Scheduled oil change and tire rotation. Also, I arrived with the sun roof stuck open. Dean took the truck back to the interior specialist on duty, Nick. They were able to close the sun roof for me and get me on my way. Thanks to Dean and Nick!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/13/2023
The staff is very friendly and helpful they go extra mile to make sure that we get the best and quality service we expected. All in all, the experience is satisfying.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation Service
byon 12/13/2023
My service experience was exceptional. I was able to get an appt the next day, they took my car right away and I was ready to go earlier than their estimated wait time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2015 Fusion engine replacement
byon 12/12/2023
The service department did a wonderful job keeping me informed of approximately when the engine replacement would happen. Once the job was started they continued to inform me of any new information and issues that the mechanics encountered and repaired. The overall experience was professional and I would recommend Auto Nation to others.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Michael Medina
byon 12/12/2023
They were very Thorough in figuring out what was causing the problem and they fixed it as fast as they could, most parts were on hand and explained the process in every step.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Service
byon 12/12/2023
Timely and friendly service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
oil change
byon 12/08/2023
service went very well everything was done in a timely manner. thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dean in Quick Lane is Wonderful
byon 12/07/2023
Dean made sure to make me feel welcome. Great conversation and super friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 12/03/2023
Done when they said it would be with a clear explanation of what needed to be done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service With A Smile
byon 11/23/2023
It was a straightforward wheel alignment appointment but White Bear Lake AutoNation’s team (from fresh popcorn to payment!)made me feel like a valued customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extended service
byon 11/20/2023
Greatly appreciative! Thank you to the AutoNation Ford Service Team! What started off as a rough experience, quickly turned around to be a positive outcome. I send an extended thank you to both Scott and Pat in management for making things right! The length of communication received from these managers to resolve my vehicle services was outstanding and greatly appreciated. Not only did I receive a luxury loaner while my vehicle was in service, most importantly I received honest work and trust in doing the work with my vehicle when it comes to repairs (Bonus for the detailing). Purchasing my vehicle almost two years ago from you and continuing to have it service at AutoNation overtime has given me trust in the performance and commitment to satisfy me as a valued customer. Thanks and Blessing to you all!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall, Oil Change & tire Rotation
byon 11/17/2023
Staff was professional, polite and friendly. Service was quick & efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Needed help
byon 11/15/2023
Wonderful experience. I stopped by without an appointment and was worked in for service right away. My Service Advisor, Ron Guidan, took the time to look at my car’s service history and advised me on what I needed to do now and in upcoming months.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad experience with a simple oil change
byon 11/13/2023
It took exactly two hours for an oil change, technicians "write" down all the checks, but they forgot to take off the "sign" from the dashboard about the change oil warning. It was advertised on the dealer web page when I made the appointment for the oil change service at $49.99, and with nothing else made for the service I paid $95.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
20,000 mile service
byon 11/12/2023
Awesome! Working with Pat Rawn and the staff (I'm not very good at remembering everyone's name) was timely and efficient. A pleasant experience, and they went the extra mile to take care of the small stuff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck recalls
byon 11/07/2023
Here we go i scheduled an appointment for October 26th so i dropped my truck off on the 25th they told me it would take one day well that never happened i did not get my truck back until Friday November 3rd, I am assuming since i did not have a loaner vehicle from them they truly figured there would no rush to get it completed, Oh they have 1 excuse over and over. I am only giving you 4 stars just since the advisor was so polite and nice otherwise i think it would be a 1 or a 2. I have been going to this dealership for years and the service is truly going down hill.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
Ford Edge
byon 10/27/2023
Troy provided excellent service by explaining the importance of the need to make an expensive repair that I didn’t know about until the technician found it. He was very reassuring that my car would be safer with the repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/27/2023
Our service experience with AutoNation was pleasant. Our Service Rep. Troy Reps was very detailed in explaining the process, timelines for completion, and what was wrong with our vehicle and what needed to be repaired. This vehicle is our daughters that we bought her for college. I asked Troy if he could push up the timeline for completion as we were currently renting another car for her to drive while her car was getting fixed. Troy understood the situation and was able to move us up 3 days ahead of schedule to accommodate our situation! While this is not Troy’s fault, we were disappointed that a loaner car was not available causing us to have to rent a car. The only other issue is again not AutoNations fault, but we are very unsatisfied and disappointed that this repair was so expensive, and that Ford would not cover the cost. The repairs needed on our Ford Focus are common among these vehicles and the problem with this vehicle is well known to ford and the public with recalls being issued and customer satisfaction programs being established, but to our disappointment, none of those were applied to our vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
5 star
byon 10/26/2023
Service was friendly and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Maintenance
byon 10/24/2023
Friendly and knowledgeable staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments