Customer Reviews of AutoNation Ford White Bear Lake
Michael
byon 03/24/2024
I can't possible suggest a way that could have made my experience better! I have purchased/leased several vehicles from AutoNation Ford... and will continue to go there for my automotive needs!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer
byon 02/09/2024
It was great after all, but i was disappointed it the car was bad on break and rotors cost me $600 to fix it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 01/31/2024
I went to Autonation to look at a 2019 Ford Ranger and was impressed with the staff at Autonation in White Bear Lake. Phil was very cordial and helpful in answering my questions and explaining the features on the truck. Overall, I had a great experience. This is not the first time I’ve purchased a vehicle from Autonation. I’ve always been treated well with no pushy approaches.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant Surprise
byon 12/10/2023
At age 56 I’ve never bought a Ford vehicle in my life. My grandfather sold General Motors products for many years which is what my family exclusively drove. However, since the revitalization of the Bronco, the Blazer and other true SUV’s, the Bronco is the one that stood out. We drove almost 3 hours to purchase this vehicle, site unseen and knowing it was a used vehicle, from AutoNation White Bear Lake. Considering the way we were treated by the dealership, we would’ve driven twice that or more because the way we were greeted and treated by the AutoNation staff was exceptional. Matt, the sales person worked with me remotely and fought for us to be able to keep the vehicle when he was informed, and subsequently informed us midway through our 3 hour drive, that another party was interested in the Bronco, but Matt knew we were on the way with a certified check to pay for it. So he made sure that the other salesman didn’t sell it out from under us or him. Mike, the finance manager was hospitable and considerate. Once it was established that we had mutual friends, we visited in his office for over an hour. At no point did we feel rushed, pressured, or as if we were an inconvenience. Again, at 56 years old, I have bought a few vehicles in my life and had been a repeat customer of a dealership closer to home. In the future, AutoNation will be a consideration for us when we’re ready to purchase another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 12/10/2023
The management went out of their way to get me a great deal!!! Better than expected.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Beautiful Blue Kona
byon 11/30/2023
I test drove this car, the car I had wanted for the last year or so. It had all the right features (especially color!) and came with low mileage at a great price. I’m happy I stopped by!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Explorer
byon 11/20/2023
My experience was great my salesman Rich Aboody is class A I also had a great experience with Mitch Gilbert with my financing. He was wonderful to work with. Thanks to these two it was a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
3 Comments
Never got my paperwork
byon 11/14/2023
I bought a car from Autonation and they delivered it without tags and without paperwork. The sale process was fine but they could not complete the transaction. I don't know what to do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
2019 Grand Cherokee
byon 10/30/2023
My experience with Rich and Mitch was great. Rich went above and beyond to answer all the extensive questions I had about the car and mitch was very professional handling all the paper work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchasing a new vehicle
byon 10/28/2023
Rich A was our salesman. He was very patient with us, answered all our questions and spent time explaining every step of our purchase. He also spent time showing us how to operate all the bells & whistles our new vehicle has.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/03/2023
This was without a doubt the most pleasant truck buying experience we have ever had. Matt and Michael were very accommodating and attentive to any question or request we had. We will be back again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lease
byon 09/21/2023
Leased a new vehicle. It was the quickest in and out experience leasing a vehicle. Quicker the better!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Geoff did a wonderful job
byon 09/10/2023
Our day at AutoNation Ford with Geoff was more than we expected. We came to buyout or truck from the leader and Geoff parented use worth an option to leader a new F150 and a timberline explorer with payment similar too what we were paying. We walked away with both vehicles and really hair with both.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a car
byon 08/21/2023
Salesman was very pleasant to work with And financial guy was very pleasant to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2008 Mustang GT CS
byon 08/17/2023
Great experience all the way around. Pete is my kind of layed back sales person. Paper work was easy and everyone we talked to was very pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dave Aune was outstanding!
byon 08/10/2023
Stopped by the dealership to look at a car we were interested and Dave did an excellent job. Car was being detailed and he arranged for an instant test drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied customer
byon 08/02/2023
I began my car journey on a Monday and by the following Monday I was driving home with a new set of wheels. The dealership journey is definitely a busy one. Lots of online homework before walking through any doors for a test drive. Ford was the second dealership of the day. I went in to look at a Ford focus and two others. The first visit I test drove a nice Mazda unfortunately just wasn't my style, but took it for a spin since the cars I went in for were still being serviced. After checking in multiple times through the week and hoping I'd get a chance to finally drive one of the cars I was interested in on a whim I called to check in on the status the following Monday, They had one of the 3! Not expecting to walk away with a car that day I'm glad I did. The service was great. I had a fun time waiting and hanging with my sales guys. Mitch made me laugh and really helped with finalizing the deal. It was a first for me so the support and understanding from all the guys was so helpful. Due to me buying on the spot and unprepared I've had to make some trips for some odds and ends repairs and cleaning, but overall I'm happy so far with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super pleasant experience
byon 07/03/2023
I met Rich Aboody and Phil Kalie, both have many decades experience and loaded knowledge to help me out. It was smooth to make final deal. Thank you Rich and Phil to make the dream came true! You are the best I have met so far. Your help is great appreciated!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Optional Equipment that Really Wasn't
byon 06/15/2023
Prior to visiting the dealership, I spoke to a helpful sales rep who confirmed the availability of the vehicle I was looking at and verbally confirmed the MSRP price. He clearly stated they do not add on additional costs. After I drove the vehicle, I decided to purchase it. I was then asked to watch a video and provided a sheet of paper that indicated I would be charged beyond the MSRP for appearance protection ($639), dent protection ($639), and window tint ($249). I shared I was not interested in those items. The sales rep said he "needed to talk to his manager" and then returned to me and said they would reduce the amounts to $291 for appearance protection and $255 for dent protection because they "already incurred those costs." I chose not to debate further. When I returned home after purchasing the vehicle, I noticed an item in the vehicle. It was on the floor and not visibly present like the window sticker was when I looked at the vehicle. This document lists the above items with a notation that says "dealer added optional equipment not required for vehicle purchase or to obtain financing." This does not align with what was articulated to me and is understandable, since two of the three items are in a sense optional insurance plans. I am seeking a refund of the $291 and $255 charges (plus tax) as I clearly articulated I was not interested in those item and was told I was required to have them; though AutoNation Ford White Bear Lake documentation contradicts this item. I am hopeful this can be resolved shortly without going to the Better Business Bureau.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
Great to work with
byon 06/01/2023
Went in a little hesitant as my guidelines for the type of vehicle I was looking for were a bit constrained. Working with Phil we found a truck that was a great deal. I will be coming back to buy my next truck here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
overall experience
byon 05/02/2023
got back to me when I asked. Not a lot of high pressure. Had car ready to look at and also when I was to pick it up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments