Customer Reviews of Miller Chevrolet
Adaptive cruise control
byon 03/05/2024
Took my car to get the service cruise control lights fixed. I agreed to the initial quote of 800+ dollars but then of course they came back to me with an increase of 2600 dollars due to have to replace a few more parts. They called me and told me the job was complete so I paid the bill of $3400 and when I started the car the same error was shown on the dash. I drove the car right back into the service shop. They called me the next day and tried to tell me I needed a new front camera for another 1500 dollars, I said no, fix it. Of course the next day they called me and it was all ready to go and no new camera was needed. Also I looked up the parts that were replaced online and of course they are half the price from reputable websites including GM's parts website. The reason why I don't feel satisfied is I don't believe they tried to troubleshoot and fix the problem, only replace the parts. There was no evidence shown that the parts where actually tested and found to be unrepairable. Just rip all component related to the cruise control and replace them, costing me $3400. I'm very suspicious that one of the more expensive parts that was replaced didn't need to be, but I'll never know because that info was not provided and the part is trashed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Mr Mitchell Paul
byon 12/12/2018
Went there for what I thought was a bead leak, it turned out to be a rock in the tire that they said was not fixable, they were able to get a new tire the next day and put it on my truck. The only bad thing I could say is whenever we bring my wife's truck in for service the ford dealer always runs it thru the car wash before returning it, which is a nice touch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 02/22/2016
Dean is always great to deal with. He makes you feel like you can trust him, which is really important when it comes to car repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Metal on metal brakes
byon 02/10/2016
Got me in fast, when things went long they got me a nice rental and finished it early the next morning.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 12/20/2015
very good keep it up, a wonderful place to have my vechile serviced. my 2008 silverado is the best vechile i have ever owned plan on driving it for 30 years (i drive under 5000 miles per year). first 8 years no problems at all just routine maintence, thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Brakes
byon 12/15/2015
Went in for new brake pads, both axles, by appointment. The work was done in a timely manner. Won't fully know my satisfaction level until after I've driven the vehicle for some time. However, upon driving it off the lot, the new brakes felt good, no noise, etc.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 chevy recalls times 2
byon 12/08/2015
I like how i am treated. I feel like i am valued. I also like the vehicles they give for loaners.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Got me back running!
byon 11/26/2015
Staff is always friendly and honest. Never tell me I need something fixed that I do not. Both my vehicles broke down on me, and they got them both going in less than a week! I will only come to Miller for my repair needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
service
byon 10/03/2015
The oil change didn't take to long, just long enough for me to check out the new cars and have coffee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
God job Miller
byon 07/17/2015
Thank you for being very polite and quickly responding to the needs I came with. Technicians are very professional and know very well their job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Miller Chev service
byon 06/11/2015
I am so pleased with the service writers at miller Chev these days they have really stepped up their game thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Chevy Lover
byon 05/26/2015
I am pleased with my service person Dean Nelson for taking very good care of my car and I. Also everyone else has been great as while my suv was being worked on my son bought a 2014 Chevy cruze from Friend and Sales MGR Chris.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
safety recall
byon 05/17/2015
My service was for a safety recall. Service guys, sales, cashier, everyone was great. Service was quick, I visited with my sales guy Aaron Hagen...totally enjoyable experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank You Jeff!
byon 05/07/2015
Jeff, was Amazing!! I was in a unique situation with having to be to work and still figure out what was going on with my SUV. Jeff made the process hassle free and really. I will absolutely be coming back. Thanks Jeff!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kept me in the loop
byon 04/30/2015
I waited in the lobby for what I thought would be a minor repair. As soon as it looked like it would take more time, Dean Nelson came up to let me know it would take longer. He also kept me informed of the repairs being done, time frames and costs. The fact that Dean kept me in the loop on what was happening was very reassuring. Thanks Dean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying experience
byon 04/24/2015
The new Silverado is the second vehicle we have purchased from Miller Chevrolet so they must be doing something right. We use them for the service on our Impala and will now do the same for the new truck. They have always provided excellent service to us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
HHR Recall
byon 04/23/2015
Only disappointment I had, my car was in for a recall and the part was not in. So I will have to come back once the part is in. It's just hard for me to take off work. However, your staff is so wonderful, they make up for it!! It's so refreshing to get such service these days, when most businesses don't value customer service like they used to! It's definitely something that makes your organization stand out!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/12/2015
Consistently Miller Chevrolet Rogers MN has provided a level of professionalism and service that I have not experienced in other dealerships. Even though my Suburban was purchased at another dealer, every time I have had service performed the experience has been exemplary. All future vehicles, new or used, will be purchased at Miller. By having an exceptional service department Miller demonstrates their commitment to customers. I would give Miller Chevrolet my highest recommendation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Concerns Mattered
byon 04/01/2015
When we phoned in about our concerns with the recall issues. We were treated with respect and they took our concerns serious. We had to bring the car in on 2 occasions to get the work performed on the vehicle. Each time they had a loaner we could use while they repaired our car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Al & Jannie
byon 03/25/2015
Dean Nelson Got to be the best service advisor I've ever met . And koudos to Darwin the tranny man. Thanks for the outstanding service and repair. I've been going ther for years and they are outstanding. Thank you Al an Jannie
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good job!
byon 02/03/2015
Technician took the time to sit down with me and indicate upcoming service needs for my HHR. i.e., new tires needed by next service date. He gave me an idea of the cost so I can anticipate this and so I will be prepared for this expense. He was genuine and gave me clear information in language I could comprehend regarding the service provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
In 1933, John Miller founded the first family-owned car dealership in St. Cloud. Miller sold some of the first classic cars ever built -- Packards and Edsels. He was so successful that at one point, he was the number one seller of Packards in the country. A new brand shortly entered the dealership just decades later: Pontiacs. Tom Miller, John's son, joined the team in 1966. It was only a few years later when Tom opened up a second Chevrolet dealership in ROGERS in 1988.
As the business grew, the location moved from County Road 81 to Interstate 94 five years later in 1993. That's when 3rd generation Mike Miller took over the Chevy dealership. It is now twenty years later, and the business is as strong as ever. In fact, a majority of the employees here are over 15-year veterans! Since the beginning, Miller Chevrolet has kept family values a number one priority. This is why the team has remained strong in community involvement over the years.
1 Comments