Heidebreicht Chevrolet

by jllequinox on 09/28/2023

I most appreciated the diligence of Jessica and Ross in helping me wade through the process of leasing my new 2024 Equinox. Every detail was well managed and with great customer service. I could not be happier! Thanks for all the effort and time put into making this happen.

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by CDennis on 06/21/2023

Karen at Heidebreicht Chevrolet is our favorite salesperson and we had a very smooth process and experience all around! Thank you

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by SharSchot on 04/10/2018

From the first contact through delivery the entire experience was just that... I purchased a used car from them, no surprises, no drama - just honest, caring, and friendly! If you are planning on buy new or used, don't waste your time or energy anywhere else. Go to Heidebreicht You won't be sorry!!

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by Jen0306 on 11/08/2016

Always an outstanding experience when leasing my cars from Heidebreicht!! Friendly staff and amazing customer service...I would never go anywhere else!

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by Uriah_Heep on 12/24/2015

Worst customer service/Damaged my turn-in/I had to pay!" Leased a brand new car from them. They delivered to my house. Signed paperwork. Had another leased car to turn in. Driver will drive that car back. I took many pictures of my EXTREMELY MINT CONDITION car. NO SCRATCHES. NO DENTS. NO DAMAGE OF ANY KIND. MILES UNDER BY 8,000. Person drives car back to dealership and parks it in back. A week later, it gets inspected. 2 months go by and I get a invoice for about $500 in damage that is on the car. NONE BY ME. All my pictures, dated and timed stamped show ZERO DAMAGE THAT MORNING. Dealer unwilling to admit guilt or pay the consumer friendly amount due. Choose instead to wash their hands if issue claiming it was my problem. How can that be true with proof? After weeks of bantering back and forth, I have been forced to pay the amount. I requested I wanted to SEE THE REPAIRED COMPLETED CAR. "Car has already been sold" is what Ally Financial told me? Why then am I paying to fix the car, that I did not do, if the car is unavailable TO REPAIR? I know it was sold because I requested to get the car back to have it repaired for less. Money goes right in their pockets. After all this is said and done, this dealership response to $500 is that I will never use them and this dealership has caused to me to withdraw any future GM vehicles as they obviously do not care much for the customer for the measly $500 to them THAT IS NOT GOING TO REPAIR THE VEHICLE SINCE IT HAS ALREADY BEEN SOLD. Not a stand up company. Only care is to line their pockets. A terrible experience altogether. Sick of the hassles and wasted time. This is one American car company I will never again purchase from. Thank you for the slap in my face. May I have another please. ??????

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by gwnaschak on 04/07/2015

I drove by the dealership and saw a truck that really interested me. I found the truck online with full details. I emailed you guys requesting to come in and check it out, and I was called next business day to schedule a time that fit around my schedule. When I went in to take a look at the truck, Kirk didn't treat me like "just another customer", he treated me like one of his close friends that he wanted to do what ever he could to make me happy and satisfied with the service he provided. From the moment I pulled in, to the moment I left, I was treated like gold. I really appreciate what you guys have going there. Customer satisfaction is very obviously the number one priority. Is it very easily said that when Kirk laid everything out on the table, including the car history, car fax, and my walk out price, he made it the smoothest it could have been. Thank you so much!

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by Hans917 on 03/11/2015

Beth Cooper was wonderful. She explained things to me, kept me up to date, and answered all my questions. Going through Finance went well also. All the other employees I encountered were all ready to give assistance.

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by RAB_1978 on 01/30/2015

Our Experience with Heidebreicht Chevrolet was fantastic. Jerry Baier our Sales Person is super to deal with. The entire staff is friendly and made our car buying experience easy and fun. Thanks Guys!

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by Kimberlydec on 01/21/2015

I purchased my 2015 Traverse through Beth Cooper and she was a complete pleasure to work with. Prior to our purchase, we worked with multiple dealerships and Heidebreicht and Beth were by far the most honest and pleasureable to work with. There were no high pressure sales tactics to deal with (which by the way is so outdated), just a very genuine, knowledgeable sales person (very refreshing). Beth even went out of her way to assist me when my brand new vehicle was hit just minutes after leaving the dealership. We will definitely be back and recommend both Heidebreicht and Beth to everyone we know!

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by PaulW007 on 01/08/2015

The only problem that I had was that the windshield washer fluid reservoir was nearly empty and would not spray when I pushed the button. I had to add nearly 1/2 bottle of new fluid b/4 it would work.

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by Gladstones on 11/21/2014

Salesman Eric Smith did everything possible to listen to me, understood my requirements and took lots of time to locate the qualifying autos. Eric was excellent in his knowledge of all the autos shown to me and patient with my lack of knowledge and incessent questions. Eric is excellent at what he does and is an expert at multi-tasking. Other staff members, including Joe, were helpful, professional and extremely competent.

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by Gloria769 on 10/30/2014

Garrett was friendly, informative and very helpful. All of my questions were answered thoroughly. He took the time to review each feature of the car. I am thrilled with the experience and my new car!

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by VincentJF on 10/29/2014

Our sales rep Don was great at meeting all of our requests. He put a lot of time in getting the vehicle that we were looking for, we really appreciated his help. Also, we have always had a good experience with the service department they are very honest and punctual. We will continue to buy our vehicles from Heidebreicht Chevrolet they meet very high standards to keep their customers happy.

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by Impala_2014 on 07/30/2014

All employees who I came in contact were extremely helpful, courteous and eager to assist in their assignments. It was a great experience buying a car. Your sales rep, John S did a fabulous job finding the right vehicle for me.

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by johnal on 04/26/2014

I was in service for an oil change on my current expiring Lease Car and worked with Jim G to select my New Lease Car, which I am picking up next week. Always recommend your dealership to others . . . could you move closer to Sterling Heights ?

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by apatchell on 01/28/2014

We are in a really different situation, and everyone at Heidebreicht was terrific. It was by far the lowest pressure and most pleasant car buying experience I have dealt with. They will definitely go the extra mile to do whatever they need to do. I would very highly recommend them to anyone.!

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by dee110 on 03/13/2013

I am always pleased with the professionalism, courtesy and knowledge that is extended to me when my vehicle is being serviced. One could not ask for more from a dealership; Heidebreicht has it all!

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by kevinootch on 02/01/2013

Don L. our salesman, went out of his way to help my wife and I get into our new Silverado 1500 LT. He drove us from our home to the dealer in bad weather, allowed us to use another vehicle when we really needed and made our experience there wonderful!!! I highly recommend Don and Heidebreicht Chevrolet!

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by kristee on 07/25/2009

I went into Heidebrecht based on their commerical that they build relationships with customers--do not leave you with just a sale. We found this dealership to be very personable, professional, courteous, listened. We were able to meet not only the manager but my spouse was able to meet the owner, as well. We were so content that I brought my elderly father in for a vehicle purchase, as well. They were very kind to him. The owner of the entire dealership was very sincere and asked for my husband's feedback on the vehicle post purchase. Not only do these sales people assist but they actually donate their blood! Since then, I have referred other business to them. You have a customer for life, not just a sale. Thank you guys, and especially to Dave! Also, love the chocolate chip cookies and soda. "Only Heidebrecht." Please note, I am not paid to write this, am a true and very particular consumer.

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