Sentry West Mazda
Customer Reviews of Sentry West Mazda
A Surprise Repair can be a positive experience
byon 05/16/2023
My experience with Sentry West Mazda was fantastic. I recently took my 2009 Mazda 6I to fix a flat after hitting a giant pothole. While completing the task, they found a significant unrelated issue. I was pleasantly surprised when they told me the part was still under warranty and replaced it at no cost. The service technician was courteous, friendly, and professional, explaining the process clearly and keeping me updated. It's amazing how my 14-year-old Mazda 6I still drives like new, thanks to Mazda's excellent design, exceptional workmanship, and quality parts. That said, I feel the professional, trustworthy, and efficient service from Jim Kelley and his team at Sentry West Mazda service is what makes keeping the car in this shape a pleasure. I will buy a Mazda again, and it will be at Sentry Mazda West.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service good people
byon 01/30/2020
in and out quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Will never return
byon 07/25/2019
Had money stolen from my car, my battery "died" while in their care (conveniently notified after I had raised issues with their service), manager offered to pay for the battery but did not attempt to speak with me while in the office and reached out over an hour after I had left (at that point I was an hour away, at work, with no way of returning to take him up on his offer). Not communicative, rarely receive calls or updates on my vehicle, I regularly have to chase them for status updates. Will never return. Avoid at all costs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
a most pleasant experience
byon 04/17/2014
I am completely satisfied with the service. The service staff are truly professional ; the workmanship was performed in a timely fashion and completed as promised . A dealership I would not hesitate to recommend for both sales and, most importantly ,its service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Car Servicing - Body Shop
byon 01/03/2014
Sentry Mazda is awesome in its service. I always have great experience. This was a different type of service where my car had to undergo body damage repair and the outcome was again brilliant. i felt as if i took a new mazda and left the showroom. Amazing people and amazing service. Dan rocks literally in Sentry Mazda.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inspection Sticker
byon 12/03/2013
This service was for an inspection sticker on my new CX-5.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Sentry West Mazda SERVICE DEPT
byon 10/21/2013
excellent quality service - have been going there for several years, after buying a Mazda 3 from them. I appreciate the friendly guys there and the ability to make on-line appointments
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
