Customer Reviews of Diamond Chevrolet Buick GMC
I didn’t get no help
byon 09/02/2023
I don’t know if they really did any repairs on my car any time I visited
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Terrible service at Diamond Chev
byon 01/15/2020
I scheduled an appointment for my truck and earliest they had was about 2 weeks out in future. I scheduled it and brought my truck in the day before and dropped it off. Diamond contacted me the day of the appointment and asked what the issues were. I gave them my thoughts. I called to check on progress towards the end of the day of the appointment (mon) and they said they had not gotten to my truck. I was frustrated because the service person was very unapologetic and very matter of fact. He said it looks like they would not be able to get to it until maybe next day. Well next day comes and goes and still nothing. On the third day I had to call them again in the am and the service guy was like we are just getting to it now and would have answer within 20mins. I called them to check on progress about mid day and the service person reported a problem that was not related to the issue it went in for. I am very disappointed in Diamond for the following reasons 1) not sure why I made an appointment if they did not even look at it for 2 additional days. 2) the service advisor was so non apologetic/sympathetic and really could not care less about the customer. 3) the recommendations did not seem to have anything to do with the issue 4) when I asked what the recommended part did the service advisor said he did not know 5) The service advisor basically hung up the phone while I was still asking questions. This is really disappointing, it was so bad I could not even give them 1 star. In the past the service advisor were great helpful and sympathetic when things went wrong. This guy did not care at all. Diamond you have some real work ahead of you to win me back as a customer!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Rotor Scam
byon 10/14/2016
There weren't any rotors installed on the car at all. Doesn't even read my whole post...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Job well-done !
byon 12/21/2014
Outstanding experience. The facility is set-up to make the customer comfortable. A detailed description of my concerns and then several reports of progress as work progressed gave me confidence and climaxed with good results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
pleasant experience
byon 12/19/2014
The work was completed in less time than predicted. The lounge area is pleasant and comfortable. The cafe may not be haute cuisine, but the food is hot and the service is fast and at a reasonable price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Seamless Experience
byon 11/18/2014
As much as I felt the purchase was relaxed and no hassles, service here was seamless. From scheduling to pick up, I had to put no effort into the process. I dropped it off the night before and waited for the phone call the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thankful!
byon 11/16/2014
I was only there for a recall visit on my daughters car. I was so thankful that no one came with a long and expensive list of things I should have done to the car. (this has happened at another dealer). Crystal was very helpful and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Job well done
byon 11/15/2014
Everything was done well, in a timely manner. The waiting area is pleasant and clean and a generally nice place to be if you have to be waiting for a car to be serviced. My service manager is great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
traverse
byon 11/13/2014
Vincent was very courteous even when I arrived late after missing the correct turn. He made sure my repairs were fixed by the time I needed to leave.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall experience
byon 11/13/2014
I came for a recall, but while I was there my car died! You were able to fix the problem(new battery) with relative ease. Waiting room and staff were both pleasant. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
flat tire
byon 10/31/2014
Larry and the woman (forgot her name) who worked in service got me right in to get my tire replaced. It had to be ordered but she got it in for me that day. Great service and she was so nice about it! Great customer service is always important to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Coffee
byon 10/28/2014
As petty as it sounds the only thing I found wrong was that you did not have complimetary coffee in waiting area although my service was a recall and I was not charged it would go a long way to being a repete customer in the future if people did get free coffee while usually spending money on service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great experience
byon 10/27/2014
Was greeted as soon as I came in the door and was treated very well. I was there for warranty work and I was treated very special. Thanks to all that helped me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
All about service
byon 10/24/2014
Ihave bought all of my most recent vehicles from Burt Curtin and Brian Bertrand is an outstanding service manager. Both Brian and Burt know the value of working with the customer to get any issues resolved. That builds my loyalty to Diamond as well since no one has all the answers but, the ability to work with me as a customer instills confidence that I've made a good choice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Once Time Customer.
byon 10/11/2014
It was my first time coming here. This car was not bought here. They person I dealt with was very nice. I will be coming back for this car to be serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a great Experience at Diamond!
byon 10/08/2014
My car was in for a recall........expected to leave it for the day.....was very happy when Chris told me it would only take about 30 mins.......and it was ready within 30 mins,.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 10/06/2014
The staff at Diamond were helpful and worked with my busy work schedule. I was extremely satisfied with the service and staff there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mom of 2..
byon 10/06/2014
went in for an oil change and they fixed a recall that I had scheduled for October. Saved me a second trip..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good GM service
byon 10/02/2014
Really like the new service area, can be a long wait. Maybe give an estimate of wait time when dropping vehicle off? Customer service is always exceptional, service writers Josh and Chris are always helpful, knowledgeable and pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
HHR Recall
byon 10/02/2014
Within a week of requesting re-call parts for our HHR we received a call that the parts were in. We had tried for three months to get this done at our previous dealer in Michigan. Parts are in and working. Good Job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Diamond Service
byon 09/30/2014
I took the car in for repairs due to 2 GM recalls. The car was fixed in a timely manner AND a full checkup was done, which was a very nice surprise ti us. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Home of the Diamond Advantage Plan! Free oil changes, tire rotations, and batteries for as long as you own the vehicle!
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