Sheehy Nissan of Waldorf

by carnisha_jobe on 04/02/2014

On March 21st, 2014, I had an accident due to what my insurance progressive said was due to brake line failu. The left side of my car hit a medium and the two tires and rims were damaged I called Nissan and had my car towed to them. My insurance company came evaluated car and Sheehy said that it should take 7 days for my car to be ready and that the price will be about 1800 dollars. So I called Tuesday evening, the day before car was supposed to finished, to make sure it would be ready and I get the news that it will not be ready until Friday. I said okay I wish someone told me earlier because I was renting a car to get around during this time. Friday March 21st, 2014 arrives, I keep calling to check in, they say they are working on hub assembly and that they need to test drive my car. At 3:30PM I call back againa nd I speak to my service rep, they say that my car should be ready in 30 minutes. So I dropped of my rental waited for my mom to pick me up and give me a ride. I get to the Sheehy at 5:30pm. When I get there the service rep has gone home. They ask me to pay my deductible and that any questions I can call in tomorrow to speak to my service rep. I get into my car and the steering wheel is a little tight so I go to make a u-turn to get to a near by applebees with my mom driving in her car behind me I turn the wheel make the U-Turn the steering wheel barely turns and when I do eventually get it turn the steering wheel does not automatically turn back and the car get going in a circular motion I had to manually turn it back. So I decide since the dealer is now closed I would call back and turn the car back in on Saturday. I called my service representative Saturday morning and let him know what is going on with my car they inform me that the mechanic that was working on my car wont be in until Monday so there is nothing they can do. I ask them so what am I supposed to do all weekend? Becaue I could not afford to rent another car and I needed to get to work and school, I had to drive my car until I could find time to bring it back in. I realized as well as my mom that my car did not get an alignment the car was pullng to the right side when I went around the curve the steering wheel was so tight I could barely make a turn. Thursday gets here I had to work so I had my mom take my car to the dealer. She ask them was this car aligned and was it test driven they said yes. My mom then repsonded by saying that there is no way these two things were done and that you guys thought that this car was fixed and ready for pick up. They informed my mom that the mechanic would be reprimanded and that they needed some time to look at my car. My mom waited two hours and had to walk down to service to ask them what is going on with my car. They said that they would need to keep my car and that they needed to speak to insurance company to see what they could do. So she asked what is wrong with the car, they said that there is issues with axle and that the car was not properly aligned. So basically, they left me a car to pick up, after a week and a half of having my car, that was not completely fixed or safe to drive. They gave us a loaner to use while they fix my car (which I appreciate after not having a car for 10 days, taking off of work, and having to pay for a rental for 8 days just to be able to get to school). My car has been in shop from Thursday to today Tuesday. (April 1st, 2014) and we have not heard from them as to how long it will take and what will be done. I had experienced a wonderful experience when I bought my car in August. My sales rep was great. I come here regularly for oil changes, I had my wheel fixed her when my car had hit a pothole prior. I have never experienced an issue with service prior to this incident. I really thought that I would not have a problem with them in this incident, but this situation was completely unprofessional and wreckless to give me back my car after not fixing what they said needed to fixed properly. C. Jobe

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by bitesback on 07/24/2011

I just recently filed a Lemon Law Complaint on the 2009 Genesis 4.6, V8 SDN, vin# kmhgc46f79u045009, on June 5, 2011. I leased this vehicle in July of 2009 and started having problems with it after my 15,000 mile check up. I complained to Hyundai Motor America, stating I felt the tech did something improper to my vehicle because it started making weir sounds and the fan seemed to run quite noisily. Back to the LEMON LAW complaint, I directed the complaint to the GM Russ Zakeri, never hearing anything from him or anyone else in a management position associated with Sheehy Nissan Hyundai of Waldorf MD for that matter. I know my complaint was received because it was sent by USPS return receipt requested and I got that receipt 3 days after they received my complaint documentation. In my complaint I state my customer ID number and invoice numbers (7) to be exact they are as listed VCCS177771, VCCS2905091, 167683 P/H, 168342 P/H, VCCS321495, VOCS336654, VCCS595842, at least four having electrical issues such as brake light failure, static issues as a result of condensation build up on interior windshield during the winter and water dripping onto the dash and seeping into the speakers and what ever else it can find to get into causing major hesitation issues while driving. The remaining having to due with the transmission being replaced, catalytic converter going out and starter switch and gear lever sticking on more than one occasion! It didn't help that the GM walked right past me after speaking to the service supervisor (Mike W.) while I was in the Service Bay. He acted as though he had a large stick in his behind focusing on the only other female in the service bay at the time and greeting her by saying good morning! I don't want this to become a black/white issue but she was a white female and I am black! It also didn't help that the service manager (Mike W.) admitted to me that he had to terminate quite a few of his technicians because he found that the techs were reporting having made repairs when in fact they had not!!! Wrong person to make that admission too huh, woops did I say something I shouldn't have, I don't think so but he sure did! I complained to the SM (Mike) that the seat belts felt wet after a heavy rain, as I am always tugging at them for comfort and noticed that my side was wet, so I asked my son to check his side and his was wet too. They never ever made any effort to check to see what the issues may have been and when it came to my front windshield building up condensation Hyundai of Marlow Heights told my I was leaving my windows down or cracked (in the dead of winter) to cause this problem. This has been something that the dealership has totally avoided also and with winter approaching I am positive there will be some more electrical issues that come about as a result of Sheehy Nissan Hyundai of Waldorf and Hyundai Motor America refusing to acknowledge this problem, surely I know it isn't going away. I just went in to the service department approximately a week ago as it is July 24, 2011 to get the rubber seal that had come from around the interior of the sun-roof put back in and noticed a sign posted that stated free rock repair to windshield and I inquired as to if I could get that service done. Well I felt completely sorry for the young lady that was helping me because she had no idea of the bad history I have had with this dealership or that the only reason I am forced to come back to them is that I purchased a VIP package for oil changes and loaner vehicles as long as I have the Genesis. The young lady stated after I inquired she would check with Mike the service superior and let me know asap. She came back and told me that Mike said it would cost me $70.00 dollars to repair the pin head crack from a rock and they could call them right away being they are just around the corner. My immediate response was the sign said free not $70.00 dollars. She walked up to the sign read it and stated she would be right back, but when she returned the story was you will have to make an appointment and Mike said he would call you as soon as he can to set it up. She made sure to check my phone numbers to be assured she had the proper information but it is now the 24th, July 2011 and Mike the SM still has not called me. I'm thinking that they want the crack to spread now in order that getting a whole windshield replaced would take card of the condensation build up I am experiencing during the cold months or they are just plain being completely NASTY because I have file the LEMON LAW COMPLAINT against them and notified HYUNDAI MOTOR AMERICA who seems to not be dealing with my issues as well. They don't want me to relinquish the Genesis over to them because they would loose a great deal of money if I drop it off and just walk away, which I have that option to do so according to the Lemon Law Statue. I have made that quite clear in my letter of complaint to this dealership and Hyundai Motor America. They suckered me out of $7,000.00 I hate to admit but it is the truth with adding the lo-jack, paint protection and VIP packages on a lease I thought I might keep once the lease was up. I no longer want to stay in the lease because of the major electrical and engine problems I have had with this black on black Hyundai Genesis 4.6, V8 SDN, and I did list the vehicle identification number at the beginning this complaint. This is why I believe this particular dealership is now treating me like I'm the the hot mess as opposed to the hot mess being themselves! Come on now, who has a loaner car program they make people pay for and they don't have access to a loaner car from the dealership because the Service Manager is driving the only loaner vehicle (Genesis) to give a customers? Very inconvenient for the poor consumer who has to come in to have their vehicle serviced as much as I have and be forced to scratch up $30.00 every time she/he needs a loaner vehicle. Surely, if you are looking to buy a used 2009 Hyundai Genesis make sure you check the vin #KMHGC46F79U045009 because if it matches this number you don't want to purchase this lemon of vehicle that is also unsafe to drive. The turn over rate of employees at this particular dealership is quite amazing, especially in the service department. They can not keep employees for more than 3 months at a time. This in it's self is a major red flag for people coming to the dealership for the first time, take notice of the rotating service agents they have coming and going. There is really no more for me to tell you about this particular dealership besides it would be a great mistake for you to purchase your next vehicle from. If they would own up to the Lemon Law Statue it would help me out a great deal but they wish to continue to ignore the complaint so therefore, I had to make the consumers who really want to know nasty details aware of just what they will be up against should they get a lemon from this dealership. I can assure this will be regardless of your purchasing or leasing a vehicle. CONSUMERS THIS IS A FARE AND HONEST REVIEW AND WOULD SUGGEST THAT YOU ALWAYS ASK FOR THE CAR FACTS IF YOUR BUYING A USED 2009 HYUNDAI GENESIS SDN, BLK ON BLK, 4.6 V8 from anywhere in the metro DC area as they may attempt to get rid of the car by sending it to some other dealership! I feel so much better now that I have vented!!!!!!

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