Customer Reviews of Heritage Chevrolet Buick
oil change
byon 02/02/2016
quick and accurate I will keep coming back. price better than Jiffy Lube
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
An Absolutely Great Experience
byon 01/08/2016
This was a great experience. I was greeted very warmly and efficiently by Ms. Brunson who explained the process, cost, and approximate time. The waiting room was comfortable and the cashier was her regular friendly and hospitable self. Things couldn't have been better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 12/30/2015
They were wonderful! I will recommend this dealship to all my family and friends
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Repairs
byon 12/26/2015
The dealership did not complete all required work. I had to take it back three times and it still wasn't right. Mechanic claimed the "thumping" sound was because we had our winter tires on. Could not be more wrong. Luckily I made it home. One if tires was on the verge of falling off.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
OIl change,tiresR,checked other points
byon 11/10/2015
I was very pleased with the services and I will be coming back when services are due. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great people to trust with your car and complete quality work!
byon 09/17/2015
My past visit to Heritage couldn't have went any better. The service advisors were so friendly and knowledgeable, I will always go out my way to bring my car to Heritage Chevy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great service
byon 08/10/2015
Great customer service! I will definitely be returning in the future for all my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Really great service.
byon 07/23/2015
My service technician, Rob Zopp always goes above and beyond to ensure my complete satisfaction. I highly recommend this dealership and their Service Department!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very disappointed
byon 07/18/2015
Had a oil change done on July 3, at your service department in Reisterstown, MD. The vehicle I had service is my work vehicle and stays park unless I drive to work. I went on vacation the next day and did not drive my car again until this past Monday. While on interstate 95 my car started overheating and the dashboard begin to make sounds telling me to turn on the AC. I immediately called my mechanic who told me to bring the car to his shop ASAP. Once arrive he allowed the car to cool off before his analysis. Once the car cooled down we discovered that coolant was not in my vehicle. He begin to look for a leak and any causes that may have caused the coolant to leak out. I watched my mechanic pour a bottle of coolant into the vehicle and let my car run for twenty minutes to see if there was a leak. No leak was discovered and my vehicle has been running normal since the findings. I'm really disappointed in the service I received at heritage. Someone empty my coolant and forgot to refill during my oil change. Heritage needs to consider doing competency test for your service department workers or consider more training. This experience could of ended very expensive for me. My name is Tranairra Tisdale, [Phone number and email address removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Yet another great experience
byon 06/26/2015
As usual both Robb Zopp and Sean Lewis took great care in both arranging and completing the service to my Corvette. They are a dynamic team, and the best in the Baltimore metro area for service on Corvettes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A Very Comfortable Visit
byon 06/25/2015
My visit was an excellent one. I called the service department because I had a particular issue of concern. After listening to me and asking the appropriate questions, an appointment was scheduled for the next day. I was received very courteously and the intended service with approximate wait time was explained and I was showed to the waiting area. The waiting area was so comfortable, the time slipped by. I liked that a staff person came to me and explained what was done and why, plus reviewed the systems evaluation with me. I think that the service and staff at Heritage were wonderful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast service
byon 06/03/2015
The service was faster then I expected. The waiting room was very clean. The service area had T V, WiFi, Coffee, A area for children. A very clean restroom. Service man was nice, and pleasant to talk to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Heritage
byon 04/10/2015
Really appreciate the great service I received at Owing Mills Heritage Chevrolet. They did an excellent job on my Chevy Spark even though I did not purchase the car from them. I'll be back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Cusotmer Service
byon 12/19/2014
As always my experience with your dealership is of the highest customer service. All of your advisor are professional and friendly and I rely on their expertise when it comes to the serving of my vehicle. I will continue to buy and have my GM vehicle service at your dealership. I will continue to recommend your dealership to my friends and family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 12/19/2014
This was the fastest oil change and tire rotation I've ever received. I know it's a minor service, but usually it takes more than 1 hour. My wait was not long at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service 12/06/14
byon 12/19/2014
Prompt, courtesy, and everyone there appeared to enjoy what they were doing and it showed in how they treated all their customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
recall repair
byon 11/25/2014
They went overboard to fix a squeaking brake pedal. However, fixing the ignition switch recall left all of my customizations erased. I had to reprogram everything: exit and entrance lighting, lock positions, seat exit memory, etc.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service - Heritage Chevrolet
byon 11/21/2014
Service advisor Tim could not be better. Friendly greeting (always), very knowledgeable and kept me up to date. Always love the service provided at this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My 2010 Equinox "worn oil ring" recall...
byon 11/13/2014
The service manager (Rob), kept us informed completely along the way through the process of the repairs. Any questions we had, he had quick responses. He said we should have our truck back in (3) days, we got it back in (2).... Throughout it all, our Equinox runs perfect now. Kudos to Rob the Service Manager.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 11/08/2014
You guys have excellent customer service and always take good care of me and my wife. Tim Beavers and Larry always go that extra mile and we truly appreciate all their hard work . I recommend my family and all my friends to this dealership . Thanks a million!!!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 11/08/2014
You guys have excellent customer service and always take good care of me and my wife. Tim Beavers and Larry always go that extra mile and we truly appreciate all their hard work . I recommend my family and all my friends to this dealership . Thanks a million!!!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chevrolet Buick is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
1 Comments