Al Packer's White Marsh Ford
Customer Reviews of Al Packer's White Marsh Ford
Great Experience
byon 01/14/2021
Could not have asked for a better experience while buying my new truck. Troy was amazing to work with - from finding the perfect truck to meet my needs to giving me what I wanted for my trade and providing great financing options. Would totally recommend Al Packer Ford of White Marsh
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst Customer service ever!
byon 07/05/2018
Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoid this dealership like the plague. They use bait and switch tactics on pricing and flat out lie to their customers. My recent purchase was without a doubt the worst buying experience of my life. Once they have you hooked on a vehicle you are no longer important and they will tell you anything you want to hear to keep reeling you in like a fish on a hook. Nothing but, lies for weeks and when the truck finally came in, a full 10 days after the promised delivery date, they just handed me the keys. No going over of the truck. No offers for service. Just here it is and get out. The salesman actually asked me not to fill out the customer survey from Ford! If you do venture into this dealership please avoid dealing with Jimmy Lowrey (sales manager) and Lance Johnson (sales associate). They are master [non-permissible content removed] and they will rip you off. They completely ignored my repeated questions about the advertised Ford A-Z pricing that would have saved me over $4,000.00! Once your deal is written up they will lie to you about anything and everything and they will not honor the advertised pricing. Had this not been a limited edition truck that was extremely hard to find I would have walked away immediately. They screwed me over. Please dont let this happen to you. I will never go back for anything and will tell anyone that will listen to do the same!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Review for Ray Rigdon
byon 09/01/2017
The car buying process can be an intimidating and frustrating venture. However, Ray never made the process feel Intimidating or rushed. He was patient with my requests and very personable. He was very informative and thorough on explaining the 2017 ford explorer to my father and I. I think the biggest aspect that I respected was he was not pushy. In addition, He made me feel welcomed and assured me that in the future he would be my go to guy. In closing, I look forward to working with Ray in relation to car questions on my new vehicle and would highly recommend him to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 New Ford Edge Sport
byon 08/17/2017
I inquired about a car when I originally called and was sent to a sales rep who was quick to respond and give recommendations, but when we came to look at the two cars he suggested that met our criteria, he no longer worked for Al Packer. That was fine, but then they sent us to Lance. Aside from letting us test drive those two vehicles, Lance didn't do much else. Any questions we had he either didn't know, or he deferred us to someone else. We went in on a Monday and told him we would have more of a decision by Wednesday. I thought he might follow up, which he didn't. He called me Wednesday as we were walking into the dealership. Very pointless. We ended up having a non sales representative work with us on pricing and options while Lance just watched. There was no point in him being there. It was entirely disappointing that he wasn't really involved while he got credit for a sale he didn't do. We found out later that this is something he's known for. When we took the brand new car home, we noticed what looked like glue or something hard on the suade interior, black spots on the rear view mirror, a VERY poorly touched up 1 inch gouge in the exterior paint, and a sticky glue on the steering column. This car cost us about $45,000. It was our first new vehicle and will be the last. We are very unsatisfied with the sales experience, and state of the car. We bought the DVD players for the additional price and are still waiting for the call said to come this week to install them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Waste of time
byon 05/04/2017
I did a credit application a week ago the salesman told me there working on it I was also told my credit report showed I was more than 60 days late on a car payment I was furious because I knew this was not true I called my finance company it actually showed I payed two payments ahead of time that's oblivious a inexperienced sales manager or finance manager read my credit report wrong I never received a call back it's been a week I'll go to a dealer where they actually want to sell a vehicle what a waste of time
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
VERY HAPPY!!!
byon 10/12/2016
I had an awesome experience at Al Packer Ford!!!! My appointment was with Nate Burgess. When I arrived, he was busy with other customers. Instead of leaving me sitting, he asked his coworker, Lance Johnson to chat with me for a few moments. When he realized his customers might take more time than he felt I should wait, he asked Lance to begin the sales process with me in his stead. EXCELLENT JOB in considering my time and my needs above his own. Lance did an awesome job helping me through the process and Jimmy in the Financing Department went above and beyond to make sure I got the best deal the bank could offer. Then Samantha braved the cold to come and teach me a little about the technology available in my new Ford Escape. She was helpful, patient and even offered to help me move my belongings from my old car to my new car! I am pleased with my purchase and pleased with their service. I have already recommended others to visit Nate or Lance for help in buying vehicles. We should be ready to get a second vehicle by April of next year and we will be back at Al Packer Ford! Also, an employee pointed out to me that the owner was on the property. He was walking around, observing operations and talking on his phone. He was not interrupting, nor micromanaging employees. I am very impressed with his leadership. He trusts his employees to know and do their jobs. That makes me trust the employees and be able to work with them to make the second-highest ticket investment I have made (after our home). Thanks Nate, Lance, Jimmy and Samantha!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Al Packer Ford
byon 10/02/2016
I had a very positive buying experience. Everyone I had contact with was polite and professional and made the whole process easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best buying experience we ever had in our history of buying 20 new cars.
byon 09/01/2016
Professional, friendly, no pressure selling, worked with us, we could not have been any more satisfied. Nathan was super. He spent a significant amount of time explaining how to work the car and it's myriad of gizmos. We are technically challenged seniors requiring a great deal of time and patience. Nathan did so without rushing us. Financial numbers better then other local dealers by an important amount.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Al Packer White Marsh MD Sales & Service
byon 08/30/2016
The sales team, finance officer and the entire staff made our new car purchase worth the trip from southern Pennsylvania, so much so that we returned three days later to buy a second car. You owe it to yourself to shop the Packer dealership, and the service team provides an exceptional level of personal care after the deal. Well done, this is my dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Ford Explorer Purchase
byon 03/22/2016
Just wanted to give a shout out to Al Packer Ford White Marsh. My husband and I recently purchased a 2015 Ford Explorer from Richard Mylinksi and team. We checked it out online via Liberty Mutual TrueCar and Al Packer Ford White Marsh honored the online price when we came in. Richard had the car waiting for us and in a matter of minutes we were out the door with our new vehicle. It really was so fast, simple and easy. Thanks again Al Packer Ford White Marsh team! Regards, Kaneda Whitley
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my Edge
byon 01/23/2016
Went to Al Packer's White Marsh Ford because I wasn't happy with the Car that I felt stuck with. Arnold Silverman was very helpful and not only got me a fabulous SUV, they got me one with all of the options I wanted plus some I thought I could never afford. They didn't pressure me into taking what they had on their lot and actually exchanged one of theirs with another dealership so i could have the exact color I wanted. The Finance Mgr. was extremely helpful in explaining the Leasing process since I never leased a vehicle before, but this made it even more affordable to have the vehicle I dreamed of. Since then three of my adult children and several friends have purchased new or used vehicles from Arnold and got the same great customer service. Now their servive department is doing all of the maintenance on our vehicles and we get the same great customer service from Paul Mox, our Service Advisor. I will be an Al Packer customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Communication and Service
byon 01/15/2016
I run a business and it is very hard to get away to look at vehicles. I knew the vehicle I wanted as well as color/options. Al Packer had one in stock. Spoke with Josh Eichelberger via phone and email, we came to a price. I told Josh it is hard to get away from work and he offered to do most of the paperwork via email/fax and would deliver the car to my work and I could sign everything there. MY salesman Patrick delivered the vehicle and My wife and I couldn't be happier with our new Ford Edge! Thank Tou all for the great Sales Exerience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Shopping Experience
byon 01/13/2016
Bought a slightly used Ford Explorer from Arnold Silverman at Al Packer last week and it was the best car buying experience I've ever had. Arnold was not pushy at all and knew the Explorer inside and out. I haven't always been a Ford buyer but love the Explorer so I'm sure I'll be back in the future when it is time to upgrade!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/13/2016
I had a great experience at AL PACKER FORD, my sales representative was Bernedette Pinder. She showed me all of the options for a ford escape that were available without being pushy and trying to pressure me into just buying anything. We found the vehicle that best suited my needs for the price. It was overall a quick and easy process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 01/11/2016
Excellent dealership and salesman Steve lefko, i visited several other dealerships before visiting Al packer and could not be happier with my descision to purchase from them. They were able to get me the vehicle i wanted nd even helped with my trade on negative equity. I will definitly go there for all my future car purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/11/2016
I had a great experience in purchasing my car from Arnold Silverman at Al Packers. I've referred a few friends and family that have also purchased here and worked with Arnold. I am so pleased that he took such good care of them when they were in to make a purchase. I love the location and the staff is always so nice and helpful when I'm in for service or to make a purchase. I couldn't be more happier with my experience here and I'd recommend anyone to this dealer and will continue to come here for my future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My recent purchase
byon 01/10/2016
I recently purchased a new Ford fusion from Al Packer. At first I was a little worried because I spent 5 minutes walking around looking at the vehicles before I decided to walk into the dealership. Once I entered I was immediately greeted and told that Saturdays are always a little busy. I then sat down with Bernie. She was answered all of my questions and narrowed down a couple of options for me to look at. She pulled them up to the door and went on the test drive with me. She then went over all of the options that the vehicles had to offer. I was very pleased with my experience with bernie and the way things were explained by John in the finance office. It has been a few weeks since my purchase and I have received two follow up calls making sure that I am completely satisfied with my purchase. I will be going back with my wife in a few months to buy and suv.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No pressure car buying
byon 01/07/2016
I walked into Alpacker with low expectations on getting a new car. I knew I owed a lot on my trade and had been sent away from other dealers. Instead of giving me the cold shoulder Al Packer took their time and really tried to help me. Not only did they give me more for my trade but we found a car with enough incentives that I didn't have to add anything to my new loan. Never did I feel pressured or rushed into making a decision. I've purchased lots of cars and this was by far my best experience. Josh Prkna
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prompt and accurate responses
byon 01/01/2016
After car accident, I was looking for a mid size 4X4. Did some online research before I made appointment with AL Packer's Ford. Sales lady Ms. Bernadette Pinder located both of my top picks. I bought my 2016 Explorer with 2 times of more discount than other dealer could give me. We did all paper works over the phone and my car was ready in several days. Couldn't be happier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2016 Ford Focus- Nathan Burgess
byon 12/26/2015
Nathan at Al Packer did a great job selling us a 2016 Ford Focus!! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Car Buying Experience Ever
byon 12/19/2015
I could not be happier. I went through the USAA auto buying service and talked to Josh the manager who sent me an offer right away on a vehicle I liked. I went in and met with Steve and he showed me the truck and 90 minutes later I left in my brand new truck. I have had horrible experiences in the past at other dealers but this time was different. I knew exactly what the price would be and there were no surprises. The next time I buy a car I will be calling Josh and Steve.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments