Renn Kirby Mitsubishi
Customer Reviews of Renn Kirby Mitsubishi
Missing Parts
byon 10/22/2019
Traded In My Ram on another newer Ram. It was a two hour drive. The sales man was Great. But when I got home i noticed that all the tools that you need to get the spare tire down and to jack up the jack were missing. So I emailed them and told them what was missing. He said they could help me but I would have to drive back down so that they could see what was missing. Of course they would say that because they know I am not going to drive two hours back down there. I would not buy from them again with that kind of service!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Can't get a tank of gas!
byon 01/16/2019
The sales agent, Tommy, was a good guy - professional and friendly. Unfortunately, the buying process leaves you feeling like "Yep, I just left a sleazy used car lot." I purchased a used SUV (a make and model that they do not typically carry) and there were several misrepresentations made. First, it turns out the odometer reading was off by almost 1500 miles - which was dismissed with "oh, we don't update the mileage online." So rather than getting a car with around 33,500 miles, it was closer to 35,000. Fortunately, Tommy advised that Enterprise is close by and I can do a one-way rental for my 1.5 hour drive. He probably didn't know Enterprise charges a $35 drop fee, but that was for me to handle with Enterprise. After everything was said and done, while I'm in financing, I specifically asked if they would fill up the tank from it's original level of 1/4 tank. Tommy returns and the gas level reads 1/2 or HALF A TANK. He said he wasn't authorized to fill the tank - it's a big SUV. So I've driven 1.5 hours to pick up a vehicle with almost 1500 more miles and only half a tank of gas. Perhaps I don't know what to expect from a used car lot, but I would think they could at least fill the tank.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Routine maintenance
byon 10/30/2018
Went in for a routine oil change, and mysterious noise complaint, they not only met my expectations but exceeded them. They put me and my wife in a rental car free of charge the entire duration the repairs were being made. They were professional, answered every question we had as well as gave us daily updates on the progress.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 10/30/2018
I used both edmunds.com and true price to start my search for a new car. Renn Kirby Mitsubishi was the only dealer that honored the prices quoted to me. They were also the only dealer that let me test drive the same car they quoted me a price for. Many dealers claim you can internet shop with them, Renn Kirby actually delivered that experience. Kaine is a gentleman. He was responsive to all emails, well not flooding me with phone calls. He had the car ready and waiting for me to test drive and was very knowledgeable. Everyone at the dealership was trusting as we searched for insurance cards. The sale took place in less than 3 hours start to finish and we drove away happy owners. Renn Kirby is over an hour from our home but it was well worth the drive. Exceptional experience highly recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!!!
byon 10/26/2018
I recently purchased a 2011 Mitsubishi Lancer @ Renn Kirby. I was help right away. They were really nice. Had a little issue with one of the Managers, but a great experience none the less. Would recommend buying from there again. Thank you everyone, who helped me in my experience. Thank you, Mr.Kirby!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great job by this staff
byon 10/10/2018
I had an extremely satisfying purchase experience at Renn Kirby. David and the rest of the staff were helpful and accommodating. I would certainly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people & great cars
byon 09/12/2018
I got my new Outlander Sport there after totaling my Sportrack in a winter ice storm two years ago. John Gray was excellent,he listened to me and knew exactly what was needed for my type of driving, long highway commute. 2.4L w/ 4×4 The service team is awesome too! They are friendly and quick. They have always done a great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service!!!
byon 09/07/2018
I started my car quest at Younger Mitsubishi in Hagerstown where I was treated as if I was a bother. I then decided to check Renn Kirby and am I ever glad that I did. Nick met us at the door and was incredibly accomodating and I left with a new car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I got the vehicle that I want
byon 08/23/2018
After looking around renn Kiirby Mitsubishi was the only dealership that had the vehicle that I wanted in the price I was willing to pay the sales person was nice and very knowledgeable and more than helpful easy to deal with and very easy to close on the sale thank you John gray
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 08/08/2018
My husband and I had a great experience at this dealer. Brendan Armbruster was very helpful and attentive on finding us the car we we were looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outlander Experience
byon 07/20/2018
Sales did a great job. They worked with my price range and was about to get me a good car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people to work with
byon 07/19/2018
Thinking about buying another car from them at tax time next year
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 07/07/2018
Ask for John Gray, he'll treat you right. At other dealerships, we could tell the salesperson saw the dollar signs and was eager for the sale. We felt like the next sale to be had. With John, we were treated like people. Customer service was top notch. The whole experience was pleasant and gave us comfort that we were getting a solid deal. He went the extra mile going over every feature and operation, even after the sale concluded and the dealership had closed. We are from VA and drove two hours to get to Renn Kirby. After this experience, there's no doubt we'd do it again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Purchase
byon 12/08/2017
The purchase of our new Outlander Sport could not have gone better. Our salesman Tommy Moberly was friendly and professional and easy to work with. We are extremely happy with our purchase and would not hesitate recommending Tommy and Renn-Kirby.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
TERRIBLE EXPERIENCE
byon 04/24/2017
STAY AWAY FROM THIS DEALER. We went in with the full intention of buying a car. We already had the money, so we didn't even need to go through the approval process. Our sales guy told us that another salesman was waiting for someone to come in as well to see the vehicle. We take it out for a test drive and come back to notice that the other people are there with the other sales guy. We start filling out the paperwork when over comes Dave (sales manager) and tells us that they have to give priority to the other customer because the test drove it YESTERDAY. I told him regardless we were here first TODAY. He didn't care. He gave them first priority and spoke to us in a very condescending way even after knowing my husband was prior military. He treated my husband and I terribly - he's a total [non-permissible content removed]. I feel this is completely unprofessional of a dealership especially when our sales guy told us we would have first priority prior to test driving it. He didn't care and threatened to only give us $500 for our trade in (which is worth $8k) if we continued. I WILL NEVER EVER GIVE MY BUSINESS TO A DEALER THIS SHADY. I also intend to contact the GM as well as anyone above him that I need to. I have never been treated this way and wouldn't want anyone to go through this either.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Unexpected PLEASANT experience
byon 06/17/2016
Our sale consultant, John Gray, was a very honest and considerate guy and we had a really positive experience while checking a 2016 Mitsubishi Outlander SE AWD at Renn Kirby. Starting with an email that John replied, he not only guaranteed the quote price by TrueCar.com but also honestly explained the impossible negotiating price on their website. During test drive, he helped us install car seat and patiently answered all our questions. After 10 min waiting, the manager of Renn Kirby actually gave us a very good price (lower than TrueCar.com suggested price). And, importantly, it was an on-the-road price plus rebate, so there were no hidden or extra fees on the paper. Therefore, we quickly made a deal and drove our new Outlander SE home that night. Unlike our previous visits to other auto dealers, John and Renn Kirby did a fantastic job on creating a comfortable car-buying process and these guys do offer on-the-road price in a straightforward way, which I liked a lot.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales rep (Russell) was extremely cocky.
byon 03/24/2008
I contacted Renn Kirby to only ask a question about a warrenty. Of course, not soon after he had me discussing a vehicle. He advised me he could get me into the vehicle with leather for a certain price. My husband & I took the long trip to the dealership....only to discover there had been a "misunderstanding" about the price quoted to me. There was no misunderstanding. Russell deliberately mislead me on the price. The car was still a good deal regardless. We found Russell to be extremely cocky & arrogant. I we had not been for the fact that we had driven a long way to the dealership we would have walked out. We found the owner to be very pleasant but he will NOT return your call if there is a problem. Which we had with the vehicle having defected seat belts. Please see our review for SERVICE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
