O'Donnell Honda
Customer Reviews of O'Donnell Honda
No Worries
byon 01/24/2022
O'Donnell Honda is always dependable, I needed 4 new tires he told me the total price including labor and misc. on the phone, and when and how to take the car in. They gave me a free courtesy ride home. Then called when the car was ready, earlier than estimated. The final price was exactly as quoted.
- Recommend this dealer? Yes
Mr. Jeff is the best :)
byon 01/23/2022
The Service Department is and has always been professional and customer service focused.
- Recommend this dealer? Yes
Outstanding Service Experience at O'Donnell Honda Ellicott City
byon 01/23/2022
The Service Represenatative Mr. Jeff was simply outstanding. He gave me a detailed report on what was needed for my 2014 Honda Ridgeline SE and kept me informed of the progress involved almost every 2-3 hours. He let me know what my options were needed or required and He kept the price down as reasonable as possible to fit my pocket. He also offered to pick me up from home when my vehicle was ready. The cashier was very professional and cordial as well. The seating areas areas and restrooms were extremely clenaed and sanitized. I always have a great experience at O'Donnell Honda.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service master
byon 01/23/2022
I received an oil change at O'Donnell and from the moment I walked through the door they made me feel like a customer for life! They were kind and courteous and very fast. They topped off all my fluids and even vacuumed the mats. The lobby was clean and stocked with coffee and water. I really enjoyed my experience.
- Recommend this dealer? Yes
Love O'Donnells!
byon 01/22/2022
I am very happy with the prompt and capable service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Speedy Oil Change!
byon 01/20/2022
Quick service and through systems check by a reliable dealer and service center.
- Recommend this dealer? Yes
Efficient service
byon 01/15/2022
Liked the efficient service and the clear inspection report
- Recommend this dealer? Yes
Great turnaround and excellent service!
byon 01/13/2022
Dropped off at 9, oil change and rotation done within the hour. Very fast and excellent service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Convienent
byon 01/11/2022
In and out in no time. Kathy is a great service rep. Highly recommended
- Recommend this dealer? Yes
Great
byon 01/10/2022
It is a very honest and trustworthy dealership, with a great Service Department
- Recommend this dealer? Yes
My continuing experience at O’Donnell
byon 01/10/2022
As I have stated before, my long time relationship with this company and it’s repair shop has always been top level. All visits have worked to a positive ending and I appreciate that.
- Recommend this dealer? Yes
Consistently great service!
byon 01/07/2022
The staff at ODonnell is friendly, reliable, knowledgeable and honest.
- Recommend this dealer? Yes
Great Customer Service
byon 01/06/2022
I took my car in to have the oil changed. I did not have an appointment, but I was greeted courteously by a service writer, and my car was done in just over an hour.
- Recommend this dealer? Yes
oil change and tire rotation
byon 01/01/2022
I was told it would be 2 hours wait but they had my car ready half hour earlier. Very pleased
- Recommend this dealer? Yes
Early riser
byon 12/31/2021
Open early and out in an hour
- Recommend this dealer? Yes
Great Customer Service! Genuine Experience!
byon 12/19/2021
Great experience as usual! Excellent service! Long wait and offered shuttle to house to wait!
- Recommend this dealer? Yes
Excellent, courteous and quick service
byon 12/04/2021
O’Donnell service staff are always friendly and courteous. They also are very good at informing you of other or upcoming needs, but don’t push you to fix them at the moment. I don’t mind waiting for small repairs and service because they are always fast and turn my vehicle around quickly. I can easily get something done early before I head to work. This past visit ended with a complimentary car wash, which my car really needed! Great service once again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always great service!
byon 12/03/2021
Each time I get here it’s always great service. They get you in and out!
- Recommend this dealer? Yes
Always pleased
byon 12/01/2021
Service is always great. That’s why I keep coming back. Being treated well is important.
- Recommend this dealer? Yes
Always excellent service
byon 11/28/2021
I always experience great customer service at O’Donnell Honda Service. This past weekend they squeezed in our daughters car as she was about to head out of town. They have helped my mom with her Honda when she is visiting from out of state. It is nice to know they are always there to help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great easy service
byon 11/26/2021
Scheduling with Kathy was easy and convenient. Also easy and convenient was drop off and pick up. We've been taking our cars here for 20 + years, the prices and service are always fair and per industry standards. No gouging here.
- Recommend this dealer? Yes
O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.
As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.