All Star Chrysler Dodge Jeep Ram
Customer Reviews of All Star Chrysler Dodge Jeep Ram
Suckered In! False Advertisement and Poor Management
byon 05/10/2016
The Great Deal Doesnt Exist. Recently I Googled All- Star Dodge in Denham Springs, LA as I was shopping around for a new Jeep Wrangler. The first website link listed was www.allstardodgelouisiana.com. After clicking the link to search in new inventory I noticed there was a white Wrangler Unlimited that was listed for $30, 505 under the "All Star Price". The Wrangler had a a set of what appeared to be custom wheels so I searched to see if there was any additional price listed in the small print. There was not. However, there was a section titled "Offers" listed below the All Star Price that listed being able to lease the Wrangler for $286/mo for 36 months with $2,500 down. Being that I live a good 20-30 minuets from the dealership, I called the number listed, which soon was answered by a woman saying "Hello, All-Star Automotive". I told her I was interested in leasing a particular Wrangler listed on their website and she said she would connect me to the Dodge Jeep and Chrystler side. I was then connected to another woman who said she was over the internet sales department. I gave her the stock number and asked her if the listing was correct. I asked if the Wrangler was truly the price listed of $30, 505 and if I could lease that exact Wrangler of the stock number given for $286/mo for 36 months with $2,500 down. She responded yes. I told her that I would come by the following day to check it out and she told gave the name of the salesman Id be seeing. When I arrived the salesman met me at the door and brought me straight to the Wrangler I had called about. As soon as I laid my eyes on it I noticed the Wrangler was much nicer than it looked in the picture and knew then that they had suckered me in. Of course there was a separate sticker on the window listing over $10,000 in added features. Not only could I not lease this stock number for $286/mo for 36 months with $2,500 down like I was told over the phone, the price for these added features were not mentioned anywhere on the websites listing. In a state of panic after mentioning false advertisement from the website listing and the confirmation I received over the phone, the salesman quickly asked me to step into the managers office to talk behind closed doors. The managers excuse was that the first website listed on Google was not their official website and that their website was www.allstarautomotive.com, the fifith website listed!! He also went on to tell me that the woman I spoke to that passed on all of my info to the salesman expecting me didn't actually work for his dealership so they weren't responsible for what she had confirmed. This was nothing more than old school suckering to get people in the door. The manager claimed to not be aware that the dealerships official website was listed fifth on Google. What horrible management to not be aware of something like that and have someone who doesn't work for you answering the phone for internet sales. Not to mention the fact that the websites are still listed in the order with the same false price. He made no attempt to give me a great deal to make it right so I informed him that I would be writing a letter to the BBB in reference to the false advertisement, poor management and lack of customer service. The manager then began to shout at me asking "does that make you feel better about yourself, to take money out of my pocket and make me look bad?". The best part is www.allstarautomotive.com still does not mention the added cost for the features and has the Wrangler listed under the "Final Price" of $30,505. So do not be suckered in by these guys with what appears to be great offers because when you arrive there will be a huge catch.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Overall Good Experience
byon 01/16/2015
The process of selecting and buying the vehicle was a low pressure and pleasant experience. The finance manager really had his act together. Preparing it for pickup, I would rate a 2 out of 5. I had to point out a number of things they overlooked and get them to do it. I finally left with it would be easier to do it myself rather than get them to do it. A vehicle that is ready to go is not ready to go it they never put the temporary tag on it after I left it there a whole 24 hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Experience Purchasing a Car
byon 01/06/2015
Exceptional Quality Service. I would recommend purchasing a Car from All Star Automotive to anyone looking to buy a vehicle. They went above and beyond to make sure we were happy the car we bought.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
awesome salesman
byon 12/29/2014
Randy McCoy is by far the best car salesman i've ever ran across anyone coming in the business he would be a excellent teacher
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easiest vehicle we ever bought!
byon 12/06/2014
From sales to service this is an awesome dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Saved me from a bad experience
byon 02/12/2012
I was about to make a purchase at another dealership when I received a call from one of Allstars sales people. Not only did they get me more money for my trade in, they got me more Jeep for my money, plus they saved me from what appeared to be a scam by the other dealership. Thank you Allstar!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
