Acura of Johnston
Customer Reviews of Acura of Johnston
It's a miracle!
byon 05/23/2023
Last year I took my MDX in for service because a gasket was leaking transmission fluid. It cost me $1200 and the service department wanted to change the differential and transfer case fluids for another $400 because they were close to being needed to be changed. I said no. Now 8 months later I took the MDX in for a recall to install some software. The service department did an inspection of the vehicle. This time the fluids were in excellent shape. It has to be a miracle, because the fluids still haven't been changed and more miles have accumulated. It makes me suspicious of this service department!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Excellent service experience
byon 11/29/2016
Worked with McKenzie, Jeremy, and Matt during this visit on various issues. All we courteous and helpful. Stopped back later in day after hitting a pickup topper on the interstate and received immediate attention to possible damage. Overall, an exceptional service experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular service
byon 11/01/2016
I always get good service here. This time was no different.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Air bag recall
byon 07/25/2016
Everything was done as specified and in a timely manner. The waiting room conditions, although temporary, were comfortable and complete.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular maintenance
byon 04/27/2016
The car was scheduled for oil change, and steering and brake fluid replacement. It was done on a timely basis, and they gave the use of a new RDX.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine Maintenance
byon 02/12/2016
It was convenient that I didn't need to make an appointment to stop in for an oil change and tire rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Good Service and people
byon 10/25/2015
Service Manager did a great job. Car was serviced tires rotated and all done in one hour. Even washed the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Acura of Des Moines
byon 09/13/2015
The dealership has consistently provided friendly and professional service, and fixes any problems the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Acura TL service
byon 08/23/2015
Work completed as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
TLX first visit to service department
byon 06/03/2015
They did a great job, and everyone was friendly and helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
As usual, job well done!
byon 05/06/2015
Wife came out to find our '06 MDX back window down. Motor had failed and 'let' the window fall. Needed it fixed ASAP (spring rains etc...) Service Writer Matt (best of the best), made sure I was worked into schedule. He also found a 'coupon' to help me with the cost. That is (again) why I NEVER think to take our vehicles anywhere else...always serviced right, with a personal guarantee....what else would you want?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love my car
byon 04/07/2015
This dealership has excellent customer service. They always look into everything I have issues with on my car. Very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change and tire rotation
byon 04/07/2015
Complimentary car wash was not thorough. Car was washed but wheels still had dirt and parts of the vehicle look like car wash missed it. Appeared like they used a poor quality wash. This has been consistent each time they've washed my car. Consider upgrading to a higher quality car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very well done service
byon 04/05/2015
Matt and Mike and their group did a very professional and timely job on servicing my vehicle. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department is Exceptional
byon 03/10/2015
This is our second Acura MDX and we love the vehicle and the service department. They are professional, friendly, customer focused and they make the entire service process enjoyable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Do not buy
byon 05/15/2009
I bought a 2007 used car from this dealership less than 4 weeks ago. The whole exhaust system fell off last night. Had it towed this morning and after I had to call to see what the deal was with my car, the service man told me that it would not be covered under warranty. He said that we would have had to bottom out the car and we caused it. How convenient. Do not buy from this dealership, they will rip you off on the warranty.
- Recommend this dealer? No
