HE McGonigal Buick GMC
Customer Reviews of HE McGonigal Buick GMC
McGonigal's Service Experience
byon 12/14/2022
I brought my 2018 GMC Terrain to the service department because the rear hatch would go up by Fob or inside button command. However, it would not go back down except by manually pulling it down. This was true for several months before i took it to McGonigal's. However, I did not drive the Terrain for about 4 weeks. Upon having the problem investigated, McGonigal's could not repeat the problem and the rear hatch worked perfectly. They returned the vehicle to me with no charge. My assessment is that the problem may be moisture leakage into the area where the open/close sensing button is located causing the problem. Colder, dry weather may have caused the moisture to evaporate and the problem ceased to be there. My only solution is to wait until conditions exist that cause the problem and then quickly take the vehicle to the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recent OLF experience + cabin filter replacement on my 2013 Buick
byon 12/01/2015
I had two recent pick-ups for service. The first one resulted in a follow-up query by me, since a discount and itemized bill was not applied/left for me. However, Service manager Fred Fischer exceeded my expectations with his remedy. Several emails were exchanged and my subsequent service and billing was done flawlessly. All of my questions were answered. I must also acknowledge Ben Russell, who I don't know, who started the ball rolling with my initial contact. He forwarded my original concerns promptly and professionally. Way to go Team McGonical!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 11/17/2015
The guys at the desk were most welcoming and helpful! I feel good about coming in to have my car serviced and I'm always happy to depart knowning everything is in good working order. The service is prompt and professional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great people and Great Service
byon 10/12/2015
the service dept found a problem I did not even know about and I ended up deciding to renew my lease early and everyone was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/09/2015
Got in & out in less than 30 minutes. The only problem is they were unable to reset the low tire light.,Got in & out in less than 30 minutes. The only problem is they were unable to reset the low tire light.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cadillac 2015 Visit
byon 09/25/2015
I was satisfied with the way they got me in and out and also communicated information to me about my vehicle that I was unaware of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Couldn't be happier!!
byon 09/13/2015
I couldn't have been any more pleased with my first experience with your service department! From the gentlemen at the counter, to the driver who took me to and from work...all were very nice people, who explained everything to me and took the time to answer my questions. Tim helped me get a loaner car when a part needed to be ordered, and when I got my car back the next morning, it was washed and ready to go for me. I have already told several co-workers that between Tim in Sales, and Tim in Service, there is no better place to buy and service a vehicle!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Job
byon 03/14/2015
Drove in to get a oil change & the staff were very friendly & did a excellent job taking care of my car. thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied
byon 03/03/2015
I was very pleased with the care I received. They were very concerned about my bad tires and my safety!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 02/09/2015
I was scheduled to come in to have oil change and air put in the tires and to see about getting the drivers side door handle repaired/replaced I did have the oil change done and air put in the tires they were and always are friendly and efficient :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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